IT INNOVATION
ABM has launched the use of a robotics programme at LaGuardia Airport’s award-winning Terminal B. In partnership with Terminal B operator, LaGuardia Gateway Partners (LGP), ABM is introducing both autonomous inspection and cleaning robots — including one of the first robotic quadruped “dogs” to be deployed in a US airport terminal. The pilot programme is […]
Amadeus, Thai Aviation Industries (TAI) and Edgewater Solutions Limited have signed an Memorandum of Understanding (MOU) outlining their intention to collaborate on a roadmap for the modernisation of the passenger journey and day-to-day airport operations across Thailand’s airports. Through the collaboration, the parties will look at how seamless travel, biometrics, airport operations, and data capabilities […]
The New Terminal One at John F Kennedy International Airport (JFK) has entered into a strategic partnership with Tata Consultancy Services (TCS) “to shape the world’s most advanced airport experience”. As the strategic technology and innovation partner to the New Terminal One, TCS will support the delivery of an intelligent, digitally-enabled guest experience at the […]
Aviation is preparing to move twice as many passengers within a generation, without doubling the airports, the fleet, or the people standing at the borders. The prediction in SITA’s Impact Report 2025 sets out how the industry is closing that gap, and the answer is increasingly software rather than concrete. Based on IATA data, the […]
Yesterday’s ‘Making AI Work at Airports’ webinar hosted by Egremont Group in partnership with Airport World focused on practical ways AI is providing value in airports and what it takes to successfully deliver it. In the hot-seat were Maurice Jenkins, chief innovation officer at Miami International Airport; Sharon Prior, founder and CEO of Inovivo and […]
In collaboration with the Fraunhofer Institute for Integrated Circuits IIS, Nuremberg Airport has tested the ability of a mobile, AI-based robot to help travellers on their journey through the German gateway. The robot successfully answered questions ranging from the location of parking, restaurants, and check-in counters at the airport, and seemed to pass the test […]
Operator BIAL has introduced an integrated Smart Airside Safety System at Bengaluru’s Kempegowda International Airport, marking a significant step forward in strengthening operational safety and control across critical airside zones. Designed to enhance safety at Cross Service Roads (CSRs), where aircraft and ground vehicle movements intersect, the system brings together AI‑based computer vision, intelligent automation […]
Phu Quoc International Airport is undergoing a major transformation to become one of Asia-Pacific’s first fully self-service, biometrically enabled aviation hubs, capable of handling up to 24 million passengers annually from 2027. Backed by Sun Group and powered by SITA’s end-to-end passenger processing technology, the new Terminal 2 will enable a seamless, fully automated airport […]
The aviation industry likes to talk about seamless travel, but for many passengers, that promise still ends at the border, writes Valour Consultancy’s John Devlin. Even as airports continue to modernise check-in, security and boarding – often at different speeds and with varying degrees of success – a single friction point at immigration can undo […]
SITA’s 2025 Air Transport IT Insights report finds that, while the air transport industry invested a record $50.8 billion in technology in 2025, a common obstacle is the fact that data still doesn’t flow freely between systems and partners. It argues that the cost of this data co-ordination gap is higher than ever now that […]
Bengaluru’s Kempegowda International Airport (BLR) has demonstrated that biometric technology can ensure a seamless and contactless journey for international passengers through its facilities. Operator, Bangalore International Airport Limited (BIAL), in partnership with IndiGo, the Digi Yatra Foundation and IATA, successfully demonstrated integrated international travel flow from ticketing, managing bookings to a seamless, biometric-enabled journey, in […]
San José Mineta International Airport (SJC), the gateway to Silicon Valley, has introduced its own cutting-edge artificial intelligence directly into the passenger journey – an interactive AI-powered humanoid robot. Nnamed José by local start-up, IntBot, it is designed to greet travellers, answer questions and provide real-time information in 50+ languages. José is stationed at Terminal […]
