FEATURES
Global airport operator, TAV Airports, has pledged to invest $150 million on the next phase of the development of Tbilisi Airport after extending its concession to operate the Georgian gateway. The plan to upgrade the airport is described as a comprehensive programme to enhance capacity, operational efficiency, and overall passenger journey. TAV Airports CEO, Serkan […]
Manila’s Ninoy Aquino International Airport is transforming the border experience for passengers with biometric technology from Amadeus than can complete immigration processing within 20 seconds. The addition of 78 new biometric gates is part of a planned $3 billion upgrade to the main gateway to the Philippines, currently operated by NNIC, a subsidiary of The […]
Boosted by a strong Christmas peak season that saw it welcome more than 200,000 passengers a day for eight days, Hong Kong International Airport (HKG) handled 61 million passenger in 2025. The full year traffic volume of 61 million passenger trips represented a double-digit growth of 15%, while air traffic movements rose by 8.7% compared […]
Aruba’s Queen Beatrix International Airport has unveiled a new Enhanced Passenger Processing (EPP) system for passengers flying to the United States. Aruba Airport Authority, in partnership with US Customs and Border Protection (CBP) and iProov, today announced that the new EPP system is now live at Aruba’s US Pre-Clearance facility. After completing hardware installation earlier this […]
Singapore Changi today launched ‘T5 In the Making’, an immersive exhibition where visitors are invited to discover the vision, design, and innovations behind its planned Terminal 5. Jointly organised by the Ministry of Transport (MOT), the Civil Aviation Authority of Singapore (CAAS), and Changi Airport Group (CAG) the exhibition in Terminal 3’s Arrival Hall is […]
From disruption management to ancillary revenue generation, AI communications are critical to the airport passenger experience, writes Pierre Cuquemelle. When communication fails during disruptions, the impact ripples through every corner of airport operations. Customer service teams face angry passengers armed with conflicting information from multiple sources. Ground staff waste valuable time correcting misinformation rather than […]
London’s Heathrow Airport today announced plans to revamp Terminal 4 next year as part of a £1.3 billion investment programme to enhance its facilities and passenger appeal. The UK hub believes that the planned investments will boost customer satisfaction levels by ensuring that passengers enjoy smoother, more reliable journeys through the airport. Construction will start […]
London-based airport planning and retail design specialist The Design Solution (TDS) has been appointed by Fraport Greece to lead the planning and design of a major terminal expansion and reconfiguration at Corfu Airport. The appointment of TDS is part of the latest stage of Fraport Greece’s investment in the long-term development of its regional airports […]
Global air and travel services provider dnata has unveiled a new centralised screening control room at its Dubai International Airport (DXB) cargo facility. The pioneering new complex has been developed in partnership with Dubai Police and marks a major step in the digital transformation of air cargo operations, combining real-time automation with enhanced security oversight. […]
Global airport operator Aena is set to expand its UK portfolio after agreeing to acquire stakes in Leeds Bradford and Newcastle International airports. Current owners InfraBridge today announced that it has entered into a binding agreement to sell a 51% shareholding in a newly formed holding company owning 100% of Leeds Bradford Airport and 49% […]
By reframing the restroom as a key component of passenger experience, airports can differentiate themselves and enhance the entire customer journey, writes Tork’s Katrin Ferge. Airport operators know there’s no one-size-fits-all recipe for success. Though, the financial incentive to continually improve the terminal is clear, with ACI World research showing that a 1% increase in […]
Airline digitalisation will transform the airport departure hall and how other processing facilities are used in the future, writes Stephan Hirmer, head of passenger servicing for airport operations at Amadeus. The evolution of airline systems is beginning to have a transformative impact on airport operations. Departure Control Systems (DCS) are gradually being replaced by more […]
