FEATURES
Gresham Smith’s Wilson Rayfield explains why getting every detail right in airport design matters when it comes to the passenger experience. Airports occupy a unique intersection of infrastructure, hospitality, and civic identity. Travellers pass through them during moments defined by anticipation, urgency, and often stress. Some passengers move confidently through terminals every week; others may […]
London Stansted has today confirmed Farrans as its partner for the construction of the airport’s new skylink walkways. The new skylinks are an integral feature of the airport’s transformation programme, creating new walkways to directly connect the terminal to existing satellite buildings that are home to the departure and arrival gates. The addition of the […]
We review the opening of some new retail and F&B outlets that have helped enhance the shopping and dining experience at airports this year. The opportunity for airports to update, modify or even transform their retail and F&B outlets doesn’t come along very often, so when it does, making the right choice for any new […]
Hunt & Fish Club, New York’s quintessential American steakhouse, has opened an outlet in Terminal 4 at John F Kennedy International Airport. The opening, in partnership with SSP America, is the latest restaurant to be unveiled by T4 operator JFKIAT as part of the ongoing transformation of the facility’s commercial offerings. The revamp plan is […]
The Kingdom’s strategy is designed for growth, connectivity and enhancing the customer experience, writes John Reavy, Mott MacDonald’s aviation director for the Middle East. Aviation is at the heart of the Kingdom of Saudi Arabia’s ambition for growth and a more diversified economy. Indeed, it is essential for regional connectivity across Saudi Arabia’s vast geography, […]
Munich Airport (MUC) has become the first German airport to achieve Level 1 status in ACI World’s Accessibility Enhancement Accreditation (AEA) programme. The airport believes that the accreditation underscores its strong commitment to people with disabilities and those with reduced mobility. The AEA programme supports airports in measuring, evaluating, and continuously improving their accessibility management […]
The newly relocated landside Caffè Nero at Birmingham Airport has quickly become a popular pit stop for passengers, according to the UK gateway. Having been a popular part of the airport’s food and beverage offering for more than a decade, the store’s new relocation has arguably made it even more visible to visitors. Indeed, BHX […]
Editor, Joe Bates, discovers more about the ongoing growth and development of Hong Kong International Airport. Even by its own high standards, it’s been a busy and successful year to date for Hong Kong International Airport, which has seen it open new infrastructure, record close to a 13% upturn in passengers and build on its […]
ABM has launched the use of a robotics programme at LaGuardia Airport’s award-winning Terminal B. In partnership with Terminal B operator, LaGuardia Gateway Partners (LGP), ABM is introducing both autonomous inspection and cleaning robots — including one of the first robotic quadruped “dogs” to be deployed in a US airport terminal. The pilot programme is […]
Tweed New Haven Airport (HVN) has welcomed its five millionth passenger since the launch of expanded commercial services from the Connecticut gatetway in 2021. The milestone comes less than a year after the airport surpassed four million passengers, reflecting the extraordinary growth that has transformed HVN into one of the fastest-growing airports in the United […]
Hong Kong International Airport (HKG) has become the latest gateway to open a sensory area for people with hidden disabilities. Its new Sensory Corner provides a dedicated space for passengers with hidden disabilities such as autism, attention deficit and hyperactivity disorder (ADHD) and mental health conditions. Now HKG operator, Airport Authority of Hong Kong (AAHK) […]
London Heathrow has gone live with a new geospatial mapping system designed to modernise workflows for 3,000 staff. Part of the airport’s Asset Management and Compliance Programme, mobile applications have been designed to help support operations, winter resilience, the fire service and make Heathrow’s ‘digital engineer’ strategy possible. Called Heathrow Explorer, the new mapping and […]
