Latest Stories
New screening technology, biometrics and the recruitment of extra security staff feature in our security ...
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Baggage mishandling rates continue to fall – new report12th June 2025 -
New shopping experience planned for Frankfurt’s Terminal 312th June 2025 -
Top customer experience award for iGA Istanbul Airport11th June 2025
Planning & Design
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Hamad International Airport opens new Concourse E2nd February 2025 -
Asia’s big build12th September 2024
IT Innovation
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Aberdeen International Airport unveils new digital assistant16th April 2025
Safety & Security
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Sydney Airport expecting busiest Easter for six years8th April 2025 -
Security boost for passengers using London Gatwick31st March 2025
Sustainability
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Dublin Airport gifts wildlife habitat to local council16th May 2025 -
Exeter Airport shows how hydrogen can help decarbonise aviation30th April 2025
Retail/F&B Innovation
Terminal 3 at Frankfurt Airport will have 12,000 square metres of retail space spread across ...
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OldTown White Coffee among new F&B outlets at Kualanamu3rd June 2025 -
London Heathrow F&B: Give me Five!22nd May 2025 -
The power of food and beverage offerings at airports21st May 2025
Customer Service
Warsaw Chopin Airport is embarking on an intergalactic journey ahead of this year’s Star Wars ...
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World’s airports honoured for their customer service efforts10th April 2025 -
ASQ Airport Experience Awards: Going the extra mile11th April 2025 -
HKG recognises customer service excellence of staff3rd April 2025 -
World’s best airports for customer experience excellence10th March 2025
Weekly Top Reads
Latest Reads
New screening technology, biometrics and the recruitment of extra security staff feature in our security news round-up. Upgrading security is a never ending story for airports as new legislation is implemented, new technology becomes available ...
According to new data, Asia-Pacific’s aviation sector stood out globally in 2024, achieving the world’s lowest mishandling rate at 3.1 bags per 1,000 passengers, a level it has consistently maintained over recent years. Released today, ...
Terminal 3 at Frankfurt Airport will have 12,000 square metres of retail space spread across 64 outlets when it opens in the first half of 2026. According to the German gateway, “true to the vision ...
Heathrow welcomed over 7.2 million passengers last month, with a strong late bank holiday making May 2025 another record breaker as the airport’s busiest ever May. More people than ever before continue to travel through ...
iGA Istanbul Airport has achieved the highest level of recognition in ACI World’s Airport Customer Experience Accreditation programme. It notes that it is the first airport in Europe to reach Level 5 and only the ...
In a major step before opening, Newcastle Airport’s new international terminal came to life yesterday as over 120 local volunteers helped test the facility during a full-scale Mass Passenger Exercise. With surfboards in tow, guitars ...
Dr Inderjit Singh, a global aviation consultant and former CEO of Indira Gandhi International Airport, considers the impact global conflicts have on the aviation industry. In this article I plan to leverage my expertise and ...
Munich Airport today confirmed that the expansion of its Terminal 1 pier is progressing smoothly and on target for completion next year. Described as “Bavaria’s new business card for passengers”, the €665 million expansion to ...
Lithuanian Airports CEO, Simonas Bartkus, tells Joe Bates more about the growth and development of the country’s three main airports – Vilnius, Kaunas and Palanga. These are busy and exciting times for Lithuania’s airports, particularly ...
GoSleep, the Finnish company behind airport sleep pods, has expanded its partnership with global wellness brand XWELL to create a new rest experience at Amsterdam Schiphol. Now located in XWELL’s Xpres Spa location at D-Pier ...
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