Data co-ordination key to success of IT investment in aviation

SITA’s 2025 Air Transport IT Insights report finds that, while the air transport industry invested a record $50.8 billion in technology in 2025, a common obstacle is the fact that data still doesn’t flow freely between systems and partners.

It argues that the cost of this data co-ordination gap is higher than ever now that the conflict in the Middle East continues to disrupt the industry at a global scale. Operators investing in closing that gap are building foundations that will outlast the current disruption.

SITA’s CEO, David Lavorel, stated: “We are publishing this research at a moment when the industry is under significant pressure. Across every area we measured, the same constraint emerges: where data does not flow freely across systems and partners, investment cannot fully deliver what it was designed to unlock.|

“That constraint carries a higher cost today, but also a clear opportunity to emerge stronger.”

According to SITA, both airlines and airports are increasing their investment in IT, with the former committing $36 billion, or 3.6% of revenue, in 2025 while airports raised their spend to $14.8 billion, representing 7.3% of revenue, up from 6.4% the previous year.

The reason is consistent across both: 83% of airlines and 89% of airports say data-driven decision-making is a strategic priority, a clear signal that the industry is actively building the operational foundations it believes resilience depends on.

OPERATIONAL RELIABILITY HAS BECOME A DIRECT DRIVER OF FINANCIAL PERFORMANCE

The study reveals that when operations run close to capacity, disruption carries a direct financial cost, with flight delays alone account for $30 billion of total industry revenue.

Improving the predictions and response to disruption is key, says SITA, which is why data integration is starting to be actively addressed: 46% of airlines are upgrading their flight operations systems to make information consistent and accessible across flight, crew, aircraft and passenger systems in real time.

The goal is to give operational teams the shared picture they need to intervene earlier, before a single delay becomes a network problem. Yet 49% of airlines identify data integration and consistency as the primary barrier to achieving this. When information is fragmented across systems, the window for early intervention closes before it can be used.

AI STANDS TO DELIVER THE MOST VALUE WHEN IT CO-ORDINATES DECISIONS ACROSS MULTIPLE SYSTEMS AT ONCE

AI is used most confidently when using it within a single system. It is used least where decisions require consistent data from multiple partners: only 17% of airlines use AI to monitor turnaround activity in real time. Airports are moving to close that gap, with 53% now applying AI to aircraft turnaround, up from 36% in 2024. But the ceiling on AI’s impact is not capability. It is data alignment.

“Aviation is deploying AI with real ambition. But the survey is clear: the primary barrier to maximizing that investment is the lack of data integration across the operation. The technology is there. The data infrastructure to connect it often is not,” noted Lavorel.

DIGITAL IDENTITY SOLUTIONS ARE SCALING FAST, BUT CO-ORDINATION REMAINS THE PRIMARY CONSTRAINT

The move toward airline and airport-issued digital identity credentials is accelerating sharply. Around 64% of airlines plan to use their own issued credentials, up from 32% in 2024, and biometric border control, already live at 54% of airports, is expected to reach 83% by 2028.

The technology is ready and the investment is committed. The key to delivering value is co-ordination: 57% of airlines cite airport co-operation as the primary requirement for scaling digital identities, up from 40% the previous year.

An identity programme, notes SITA, only works when every touchpoint in the passenger journey recognises the same record consistently. Without that alignment, the infrastructure exists, but the benefit does not.

SUSTAINABILITY INVESTMENT IS MOST ADVANCED WHERE OPERATORS CONTROL THE DATA DIRECTLY

The sustainability data in this year’s report tells the same story. The focus is strongest where a single operator owns the data and the decision: 83% of airlines are implementing fleet renewal programmes, 67% are sourcing Sustainable Aviation Fuel in selected locations and 75% of airports use building management systems to monitor terminal energy.

However, adoption of total emissions tracking and airside carbon measurement – capabilities that require consistent data sharing across airlines, ground handlers and infrastructure – remains below 20%.

The pattern is not a coincidence. Across AI, cybersecurity, digital identities and sustainability, the report finds the same ceiling: progress is most advanced where data is coordinated across systems and partners.

Lavorel said: “Across AI, cybersecurity, digital identities and sustainability, operators name the same constraint: data that does not flow freely across systems and partners. It is consistent across every area we measured. Data coordination is not a future priority. It is what is limiting outcomes today.”