PREVIOUS ISSUES

VIEW THE ISSUE HERE DOWNLOAD THE ISSUE HERE Airport profile: Mactan Cebu Special report: Sustainability Plus: Customer Experience Summit & Master planning and design In demand Editor, Joe Bates, considers the attraction of airports to private investors in this ‘global airport operator’ themed issue of Airport World While there are plenty of examples to show […]

VIEW THE ISSUE HERE DOWNLOAD THE ISSUE HERE Airport profile: Amsterdam Schiphol Special report: Asia’s big build Plus: ACI News, Sustainability & SMART Airports review Everything counts Editor, Joe Bates, reflects on the importance of good customer service in this ‘passenger facilitation’ themed issue of Airport World. Some 16 years ago, I pondered what constituted good customer service […]

DOWNLOAD THE ISSUE HERE Airport profile: Denver Special report: WAGA review Plus: Airport anniversaries, Sustainability & ACI news Showtime! Editor, Joe Bates, reflects on the recent ACI World Annual General Assembly, Conference and Exhibition (WAGA) in Riyadh and the ‘IT innovation’ theme of this issue of Airport World. It was nice to be ‘on the […]

VIEW THE ISSUE HERE DOWNLOAD THE ISSUE HERE Airport profile: Keflavík Special report: ASQ Winners Plus: Democratising Data, People Matters & Sustainability Worth the wait Editor, Joe Bates, reflects on the development of key aviation infrastructure in this ‘master planning & design’ themed issue of Airport World. With so much at stake for local communities, […]

VIEW THE ISSUE HERE DOWNLOAD THE ISSUE HERE Airport profile: Santiago de Chile Design & Build: Bengaluru-Kempegowda & Jackson Hole Plus: Sustainability; IT Innovation; People Matters; and ACI news Growth trajectory Editor, Joe Bates, reflects on the continued upturn in global traffic and the ‘connectivity’ theme of this issue of Airport World. While it is, […]

VIEW THE ISSUE HERE DOWNLOAD THE ISSUE HERE Airport profile: Abu Dhabi & Sacramento Special report: Airports Innovate Review Plus: ACI news; People Matters; and World Business Partners Extra The heat is on! Editor, Joe Bates, reflects on aviation’s efforts to reduce its carbon footprint in this ‘sustainability’ themed issue of Airport World. The global […]

VIEW THE ISSUE HERE Airport profile: Muscat In Focus: Sustainability Plus: ACI World Customer Experience Global Summit; Investing in Asia-Pacific; eVTOLs and Retail/F&B The next big thing! Editor, Joe Bates, reflects on the ‘innovation’ theme of the penultimate 2023 issue of Airport World. I have no idea who first coined the expression, ‘the next big […]

VIEW THE ISSUE HERE Airport profile: Curaçao Event review: WAGA Plus: Customer service; Diversity & Inclusion; Sustainability; and SMART Airports Screen test Editor, Joe Bates, reflects on the important role good security plays in the airport journey and passenger experience in this ‘security’ themed issue of Airport World. I definitely should have known better, but on […]

VIEW THE ISSUE HERE Airport profile: Barcelona In Focus: Edmonton’s airport city Special report: Logistics hubs Plus: The evolution of the airport workforce Building momentum Airport World editor, Joe Bates, reflects on the continued recovery of the aviation industry and the ‘planning and design’ theme of this issue. I am not sure if it is […]

VIEW THE ISSUE HERE Focus on: IT innovation Airport profile: Sydney Special report: Kansas City’s new terminal Plus: ASQ Winners, Vertiports & Sustainability Tech time The ‘IT innovation’ theme of this issue provides Airport World editor, Joe Bates, with the chance to reflect on the constant growth and development of new technology. The laughter of […]

VIEW THE ISSUE HERE Focus on: Africa Airport profile: Dallas/Fort Worth Special report: Small airports Plus: Green concessions & China traffic analysis Back in business Airport World editor, Joe Bates, looks forward to a more positive year for aviation, introduces some exciting changes to the magazine, and reflects on the ‘Africa’ theme of this issue. […]

VIEW THE ISSUE HERE Theme: Investing in airports Airport profile: Singapore Changi Review: ACI Africa/World Annual General Assembly Plus: Asset management & Cargo security Time for reflection Airport World editor, Joe Bates, considers the end of another eventful year for the world’s airports and the ‘investing in airports’ theme of this issue. It’s human nature […]

VIEW THE ISSUE HERE Theme: Sustainability Airport profile: Marrakech Menara Special report: ACI Customer Experience Global Summit Plus: IT innovation, Airport art & WBP news Grab your hat! Editor, Joe Bates, looks forward to the ACI Africa/ World Annual General Assembly in Marrakech and reflects on the ‘sustainability’ theme of this issue. For someone that travelled abroad […]

VIEW THE ISSUE HERE Theme: Design & Build Airport profile: Prague Special report: Kraków Airport Plus: Sustainability & WBP news The heat is on! Airport World editor, Joe Bates, reflects on the summer heatwave, the importance of reducing carbon emissions and the ‘Design & Build’ theme of this issue. Temperatures have hit record highs across Europe this […]

VIEW THE ISSUE HERE Theme: IT Innovation Airport profile: Ontario (ONT) Special report: Jeddah Airport City Plus: ACI EUROPE’s Annual Congress & General Assembly Never ending story Airport World editor, Joe Bates, reflects on the evolution of technology and aviation’s constant search for new IT-driven solutions. Those of us old enough to have used typewriters, […]

VIEW THE ISSUE HERE Theme: Non-aeronautical revenues Airport profile: Istanbul Grand Airport World exclusive: Aerotropolis 4.0 Plus: ACI Africa’s Regional Conference The numbers game Airport World editor, Joe Bates, reflects on the latest traffic trends and the ‘non-aeronautical revenues’ theme of this issue. It almost seems wrong to be talking about the growing momentum of […]

VIEW THE ISSUE HERE Theme: Europe’s regional airports Airport reports: Hamad & Taoyuan Interviewed: ACI Asia-Pacific’s Stefano Baronci Plus: Airport design; WBP news & People matters Little and large Airport World editor, Joe Bates, reflects on the key role regional airports play for their local communites and regions. By the time you read this, the […]

VIEW THE ISSUE HERE Theme: Economics & Finance Airport report: Seattle-Tacoma Special report: WAGA review Plus: Route development & Digital airports Meet and greet Editor, Joe Bates, reflects on the return of in-person industry events, the continued challenges of the global pandemic and the ‘Economics & Finance’ theme of this issue. Although it might not […]

VIEW THE ISSUE HERE Theme: Planning & Design Airport reports: Bengaluru Kempegowda Special Report: ACI-LAC’s recovery from COVID Plus: Data sharing, People matters & WBP news Building back better Editor, Joe Bates, reflects on the importance of the sustainable development of the world’s airports.  The recent Global Sustainable Aviation Forum hosted by the Air Transport […]

VIEW THE ISSUE HERE Theme: Passenger facilitation Airport reports: GAP & San Diego Interviewed: ACI-NA’s Kevin Burke Plus: Investing in Lima & Vienna’s airport city Time to Fly? Editor, Joe Bates, reflects on the continued struggles of international traffic and some of the operational challenges facing airports in this ‘passenger facilitation’ themed issue. The Olympics […]

VIEW THE ISSUE HERE Theme: Route development Airport report: Bahrain Special report: The modernisation of LAX Plus: IT innovation, WBP news & People matters Routes and destinations Editor, Joe Bates, considers the current difficulties faced with international travel and restoring air connectivity in this ‘route development’ themed issue. With countries, regions and different parts of […]

VIEW THE ISSUE HERE Theme: Revenue diversification Airport report: Bermuda Special report: World’s busiest cargo airports Plus: Sustainability & 2020’s ASQ winners Financial times Editor, Joe Bates, considers the economic impact of COVID-19 on airports and how finding new revenue streams could help some survive. Anyone who has been in this industry for any length […]

VIEW THE ISSUE HERE Theme: Safety & Security Airport report: Nashville Special report: Vertical take-off and landing taxis Plus: Airport design, IT innovation & People matters Carefully does it Airport World editor, Joe Bates, considers some of the health and safety challenges facing airports in this ‘safety and security’ themed issue. Nearly a year on […]

VIEW THE ISSUE HERE Theme: Information Technology Airport report: Quito Special report: The retail/F&B challenge Plus: Airport Design, People Matters & WBP News Better times ahead Airport World editor, Joe Bates, reflects on a traumatic year for the world and the important role IT will play in aviation’s recovery from the pandemic. After the year […]

VIEW THE ISSUE HERE In the spotlight: Sustainability Airport report: San Antonio Special report: AMPAP review Plus: ACI news, People matters & WBP innovation Year of living dangerously Editor, Joe Bates, reflects on the significant economic, operational and environmental challenges facing airports in this ‘sustainability’ themed issue of Airport World. Aviation leaders speaking at the […]

VIEW THE ISSUE HERE Theme: Planning & Design In the spotlight: Vienna Airport Special report: Berlin Brandenburg Plus: Cybersecurity, Cargo and Omnichannel communication The next step ACI World is under new management for the first time in 12 years, with Luis Felipe de Oliveira officially succeeding Angela Gittens as the new director general of the […]

VIEW THE ISSUE HERE In the spotlight: Leadership and COVID-19 Airport report: Salt Lake City Cargo hub: Amsterdam Schiphol Plus: Anaerobic digestion, robots & investing in airports Leading the way Airport World editor, Joe Bates, reflects on the ‘leadership’ theme of this issue, the traffic decimating impact of COVID-19 on aviation, and the industry’s efforts […]

VIEW THE ISSUE HERE In the spotlight: Dublin Airport Special report: Aerotropolis update Going green: Sustainable design & green initiatives Plus: ASQ winners, Retail & Security Uncharted territory Airport World editor, Joe Bates, reflects on the toughest start to a year the aviation industry has experienced in peace time and the need for some positivity in an uncertain […]

VIEW THE ISSUE HERE In the spotlight: Economics & Finance Special report: A-Z of Global Airport Operators Customer service king: San Antonio Plus: Flood prevention, IT & People matters   Airport World editor, Joe Bates, reflects on the susceptibility of aviation to outside events and the ‘economics and finance’ theme of this issue. Welcome to the new decade The […]

VIEW THE ISSUE HERE In the spotlight: Master planning & design Airport report: Minneapolis St-Paul Special report: Innovation labs Plus: Route development & People matters Airport World editor, Joe Bates, reflects on the infrastructure challenges facing US airports in this ‘master planning and design’ themed issue and looks forward to 2020. Planning for the future The seemingly never ending need for […]

VIEW THE ISSUE HERE Theme: IT Innovation Airport report: Bogotá Special report: SMART Airports review Plus: People-friendly design & branding Airport World editor, Joe Bates, reflects on the enabling power of new technology at the same time as not forgetting the importance of the human touch in air travel. The IT crowd If I am being perfectly honest here, given the choice, I […]

VIEW THE ISSUE HERE In the spotlight: Customer service Airport report: Munich Special report: Passenger facilitation Plus: F&B innovation & Industry news Airport World editor, Joe Bates, reflects on how the aviation industry’s attitudes towards customer service and the airport experience have changed over the years. Never ending journey Arguably one of the easiest ways of showing how airport attitudes towards customer service […]

VIEW THE ISSUE HERE In the spotlight: New revenue streams Airport report: El Paso Build & design: Israel’s new airport Plus: Airport seating, Brands and Frankfurt’s Terminal 3 Airport World editor, Joe Bates, reflects on the importance of income earned from non-aviation related activity in this ‘new revenue streams’ themed issue. Big business It seems hard to believe, but the […]

VIEW THE ISSUE HERE In the spotlight: Marketing & Communications Airport report: Helsinki In review: Airport Economics & Finance Conference and ACI Asia-Pacific/World Annual General Assembly Plus: ASQ winners & Investing in Africa Airport World editor, Joe Bates, reflects on the importance of good public relations in this ‘marketing and communications’ themed issue. Good impressions  Despite writing about aviation for the best part of […]

VIEW THE ISSUE HERE In the spotlight: Investing in airports Airport report: Hong Kong Special report: The digital marketplace Plus: Route development & Autonomous vehicles Editor, Joe Bates, reflects on the investor appeal of the world’s gateways in this ‘Investing in airports’ themed first issue of 2019. Time to invest One of the first articles I was asked to […]

VIEW THE ISSUE HERE Issue theme: Design & Build Airport report: Dubai’s airport system Review: The Trinity Forum Plus: NEXTT, People matters & ACI’s WBPs Editor, Joe Bates, reflects on the opening of Istanbul’s new mega hub in this ‘Design & Build’ themed 2018 year-end issue of Airport World. Building for the future The recent first phase opening of […]

VIEW THE ISSUE HERE In the spotlight: Retail and F&B innovation Airport report: Miami Special report: Airport art Plus: Digital transformation & Airport integrators Editor, Joe Bates, reflects on the ever-evolving airport dining and shopping experience in this ‘retail/F&B innovation’ themed issue of Airport World. Food for thought Food is a subject that’s close to all of our hearts, […]

VIEW THE ISSUE HERE Focus on: Security Airport report: Honolulu Special report: Car parking innovation Plus: Incheon’s new T2 & Going green Airport World editor, Joe Bates, reflects on ACI’s new Policy Paper on Drones and the ‘security’ theme of this issue. Reach for the sky ACI’s new Policy Paper on Drones just goes to show how the aviation industry continues to evolve […]

VIEW THE ISSUE HERE In the spotlight: Land development Airport report: Edmonton Review: 28th ACI Europe/World General Assembly, Congress & Exhibition Plus: Social media, Security & Airport design Airport World editor, Joe Bates, reflects on the 28th ACI Europe/ World General Assembly, Congress & Exhibition in Brussels and the ‘land development’ theme of this issue. Family matters The recent 28th ACI Europe/World […]

VIEW THE ISSUE HERE In the spotlight: Customer service Airport reports: Brussels & Istanbul New Airport Review: Airport Economics & Finance Conference Plus: ASQ Winners & Innovation Labs Airport World editor, Joe Bates, reflects on the importance of always striving to do better when it comes to customer service and enhancing the airport experience for passengers. Aim high Former ACI World […]

VIEW THE ISSUE HERE Theme: The capacity crunch Airport report: AviAlliance Special report: Cyber security Plus: The buying game & retail/F&B news Airport World editor, Joe Bates, reflects on the challenge of keeping pace with rising demand as global traffic figures hit an all-time high in 2017. Demand driven Although ACI World’s official traffic figures for 2017 are still to […]

VIEW THE ISSUE HERE Theme: IT and new technology Special report: Osaka’s airport system Review: World Annual General Assembly Plus: Hospitality, ATAG Summit & People matters Airport World editor, Joe Bates, reflects on how IT and new technology continue to transform the way we travel and airports do business. Beam me up, Scotty! Such is the rapid advancement of technology today […]

VIEW THE ISSUE HERE On the agenda: Customer service Airport profile: Airports of Mauritius Special Report: Air Transport IT trends Plus: Amsterdam Schiphol, Rail links & Going green Airport World editor, Joe Bates, reflects on the global benefits of the aviation industry and the customer service. Boeing’s recent projection that it expects the world’s airlines to invest $6.1 trillion on 41,300 […]

VIEW THE ISSUE HERE In the spotlight: Planning & Design Airport profile: Toronto Pearson Talking point: Cyber security Plus: Biometrics, People matters & WBP news Airport World editor, Joe Bates, reflects on the importance of providing facilities that are accessible and user-friendly for all passengers. In this ‘Planning & Design’ themed issue of Airport World you will be able to read about some of the […]

VIEW THE ISSUE HERE Focus on: Global airport operators Airport report: Charlotte Douglas Special report: Investing in LaGuardia Plus: IT innovation, security & people matters Airport World editor, Joe Bates, reflects on how airports continue to attract investors from around the world. Anyone in any doubt about the global appeal of aviation and the world’s airports just needs to […]

VIEW THE ISSUE HERE In the spotlight: Sustainabilty Airport report: Los Angeles International Airport Special report: Airport Economics & Finance Conference Plus: Airport uniforms & vehicle security Airport World editor, Joe Bates, reflects on the sustainability challenges facing the world’s gateways and the importance of communicating aviation’s good environmental record. In increasingly uncertain times due to ongoing geopolitical events across the world, one thing […]

VIEW THE ISSUE HERE On the agenda: Investing in airports Airport profile: Frankfurt and global operator Fraport Special report: The buying game Plus: Shopping malls, Future design & Car parking Airport World editor, Joe Bates, reflects on changing political times and the potential impact they may have on airport development ahead of the Airport Economics & Finance Conference and Exhibition in London. […]

VIEW THE ISSUE HERE In the spotlight: Concessions Airport profile: Oslo Events: Beacon technology Plus: Baggage handling & airport leadership   Airport World editor, Joe Bates, reflects on the growth and development of retail/F&B concession offerings at the world’s gateways and looks forward to 2017.  Airports are clearly in my blood because my very first job was as a […]

VIEW THE ISSUE HERE   In the spotlight: Safety & Security Airport profile: Sydney Events: ACI World Assembly Plus: Land development & customer service The last year has been one of the most challenging on record for terrorist atrocities across the globe, and aviation has once again been singled out for these acts of violence. Excluding the perpetrators, 61 […]

VIEW THE ISSUE HERE   In the spotlight: ACI’s 25th Anniversary Airport profile: Montréal-Trudeau Special Report: New York JFK’s T4 Plus: Master planning, retail & building loyalty Editor, Joe Bates, reflects on ACI’s 25th Anniversary and looks forward to the joint ACI-NA/ACI World Assembly, Conference and Exhibition in Montréal. Theme of this issue is Airports Council International’s 25th Anniversary and, […]

In the spotlight: Planning & Design Airport report: Vancouver Special report: Iconic terminals Plus: Airport anniversaries and Canada’s big year Summer can only mean one thing for Airport World, it’s time for our annual ‘planning and design’ themed issue where we take a closer look at all things related to plotting the development and, hopefully long-term success, of the […]

Theme: Customer service Airport report: Pittsburgh Special report: Regional airports Plus: Retail, Remote ATC towers & baggage handling Unforgettable Airport World editor, Joe Bates, reflects on ACI’s Airport Service Quality (ASQ) awards and the continued efforts of gateways across the globe to raise the bar on customer service and create unique airport experiences. Because it was and still is […]

Theme: Economics & Finance In the spotlight: London Gatwick Airport design: Catering for the elderly Plus: Intelligent airports & Retail innovation Full steam ahead Editor, Joe Bates, reflects on a busy start to 2016 and looks forward to the Airport Economics & Finance Conference and Exhibition in London. Life is certainly never dull in the aviation industry as the […]

Theme: Airport World’s 20th anniversary Airport report: Minneapolis-St Paul Airport design: Creating green spaces Plus: Security, people matters & WBPs The Airport World story Editor, Joe Bates, reflects on the 20th anniversary of Airport World and the changing face of the aviation industry over the past two decades. I may not have been here from the very start as […]

In the spotlight: Airport facilitation Airport report: Quito Special report: Panama highlights Plus: Investing in airports & security Opinion Airport World editor, Joe Bates, reflects on the importance of smooth and hassle free facilitation at airports and how other stakeholders all have a part to play in ensuring a good journey. Heady days The recent ACI Latin America-Caribbean/World Annual […]

In the spotlight: Information technology Airport report: Tocumen International Special report: The benefits of ASQ Plus: Seating, healthy eating & sweet dreams Opinion Airport World editor, Joe Bates, looks forward to the ACI Latin America-Caribbean/World Assembly, Conference & Exhibition in Panama and considers the key role IT plays in the airport travel experience.   ACI news ACI’s newly released […]

In the spotlight: Master planning Airport report: Orlando & Bahrain Special report: ASQ Awards Plus: SMART Airports & World Business Partners Better by design Airport World editor, Joe Bates, reflects on the importance of devising flexible plans for the future in this master planning themed issue.  Your terminal is old, out-dated or fast reaching capacity, so you just get […]

In the spotlight: Customer service Airport report: Hartsfield-Jackson Atlanta Special report: ASQ winners Plus: Chinese airport development & security Charm offensive Airport World editor, Joe Bates, reflects on the importance of going the extra mile for good customer service.  By the time you read this the UK will have a new government as the nation went to the polls on […]

In the spotlight: Economics & Finance Airport report: Denver International IT innovation: Improving the bottom line Plus: People matters & Project watch In it for the long-haul Editor, Joe Bates, reflects on Airport World’s 20th anniversary, healthy investor interest in airports across the globe and looks forward to the Airport Economics & Finance Conference in London When I first […]

In the spotlight: Security Airport: Durban’s King Shaka Special report: Spaceports Plus: Airport design & People matters Change for good Airport World editor, Joe Bates, considers the changing face of airport security and looks forward to a busy and successful new year. While being able to remotely scan someone for weapons or predict evil intent before it happens may […]

In the spotlight: Airport IT Airport: Salt Lake City Special report: Air-rail links Plus: Environment, leadership & airport design Making IT happen Airport World editor, Joe Bates, reflects on the loss of one of the team, environmental initiatives and the information technology theme of this issue. By the time you read this we will be on the home stretch in […]

In the spotlight: Invest & Build Airports: Chicago’s airports, San Juan (Puerto Rico) Special report: Sound of Music Plus: Environment, car parking & customer service CLICK HERE TO VIEW THE FULL MAGAZINE  Invest and build Airport World editor, editor, Joe Bates, reflects on an eventful summer and looks forward to the upcoming ACI-NA Annual Conference in Atlanta and The Trinity Forum […]

In the spotlight: Airport Service Quality (ASQ) Airports: Ferrovial Aeropuertos & Sabiha Gökçen Special report: Investing in Africa Plus: Airport design, seating & advertising Believe in better Airport World editor, Joe Bates, considers the importance of customer service and the success of ACI’s Airport Service Quality (ASQ) customer satisfaction survey. There was a time not so very long ago, when […]

In the spotlight: Community relations Airports: Phoenix & Portugal’s airport system Special report: Brazil’s regional airports Plus: Fine dining, IT & US security   Winning hearts and minds Airport World editor, Joe Bates, considers the importance of good community relations.   There is an old expression that you get out of life what you put into it, and while […]

In the spotlight: Branding Airports: Moscow Vnukovo Special report: Security screening Plus: Airport design, people & UK capacity crunch   Prize assets Editor, Joe Bates, reflects on a busy start to 2014 and the growing importance of an airport brand.   Most industries traditionally enjoy quiet starts to the New Year; not so aviation, which has seen a host […]

In the spotlight: People/Human resources Airports: Bahrain, San Francisco & Sydney Special report: Retail innovation Plus: IT trends, security & the environment     People power   Airport World editor, Joe Bates, reflects on the important role frontline staff play in helping determine an airport’s image and reputation.   In today’s highly competitive environment where a good ‘airport experience’ […]

In the spotlight: Information Technology Airports: Dubai, Las Vegas, Burgas & Varna Interviewed: The FAA’s Michael Huerta Plus: Security, retail & airfield safety   Digital age Editor, Joe Bates, contemplates all things information technology, including the launch of a new ‘responsive’ Airport World website and app.   How did we get to October so quickly? It seems like only […]

In the spotlight: Planning & design Airports: Miami, Ottawa & New York Special report: Route development Plus: Security, rail links & car parking       The big build Editor, Joe Bates, reflects on the capacity crunch and the ‘Planning and Design’ theme of this issue of Airport World.   As the world’s ‘ghost airports’ will tell you, the expression […]

In the spotlight: Economics & Finance Airports: Mumbai & Philadelphia Special report: Social media Plus: Leadership, CDM & airport design       Money matters Airport World editor, Joe Bates, reflects on airport profitability, changing business models in the US and finding the funds to pay for future airport development. They may not be quite so loud or as […]

In the spotlight: Airport Cities Airports: Helsinki & Toluca Special report: ASQ Winners Plus: Airport design, retail & IT innovation     Back to the future Airport World editor, Joe Bates, looks forward to the upcoming Airport Cities World Conference in Ekurhuleni and the ACI Asia-Pacific Regional Conference & Exhibition in Phuket. Although the term ‘airport city’ is relatively […]

In the spotlight: Cargo Airports: Singapore Changi, DFW & Amman Special report: Accomodating the A380 Plus: Leadership, retail & avian radar     Loads better Airport World editor, Joe Bates, reflects on the importance of cargo to the world’s gateways. As many of you already know, the last few years have been particularly tough for cargo, with many of […]

In the spotlight: Concessions Airports: Vienna & Houston’s airport system Special report: Airport leadership Plus: Airport design & environment news Opinion New ideas, good customer service and affordable prices, for me, are key to providing a favourable retail and F&B experience at an airport. True, we all like the “comfort” of finding brands that we know and love in […]

In the spotlight: ACI’s regions Airports: Quito, London City, Puerto Vallarta Special report: IT innovation and trends Plus: Airport design & facilities management Opinion News Hats off to Calgary  Joe Bates reflects on some of the highlights of the recent ACI-NA/World Conference & Exhibition in Calgary. ACI news Viva México! Joe Bates and Mike Bernos discover more about the […]

In the spotlight: Marketing & communications Airports: Atlanta, Calgary & Lyon Special report: Land development Plus: Airport design, retail & security Opinion News ACI news View from the top Director general, Angela Gittens, looks forward to the joint World/North America General Assembly Conference & Exhibition in Calgary. Build and grow Joe Bates discovers that expansion and development are always […]

In the spotlight: Safety & security Airports: Hong Kong & Lambert-St Loius Awards: ASQ and Peggy G Hereford winners Plus: Leadership, cloud computing & customer service   Opinion News Bold ambitions Joe Bates reports back from the 2012 Airport Cities World Conference & Exhibition in Denver.     Winning ways Airport World provides a picture review of the 2012 […]

In the spotlight: Facilitation Airports: Heathrow, Denver & Santiago Report back: Conference round-up Plus: Airport carpets & Moscow’s airport city Opinion News Events News Joe Bates reports on the news, views and personalities from the Aviation & Environment Summit in Geneva, Airport Economics & Finance Conference in London and Trinity Forum in Seoul. ACI news View from the top […]

In the spotlight: Planning & design Airports: Honolulu & Keflavik Special focus: The environment Plus: Customer service & ghost airports Opinion News   Seventh heaven Incheon International Airport registers a record-breaking seventh successive triumph in ACI’s annual customer satisfaction survey, writes Joe Bates. ACI news View from the top ACI director general, Angela Gittens, reflects on the financial and […]

In the spotlight: Disaster preparedness Airports: Toronto, Berlin & Erbil Special focus: Duty free & travel retail Plus: Fire rescue, airport design & WAGA review   Opinion News One world Joe Bates reports on the highlights of the recent ACI World Assembly/Africa Regional Conference and Exhibition in Marrakech. ACI news View from the top Director general, Angela Gittens, looks […]

In the spotlight: Leadership Airports: Marrakech, Warsaw & Spain’s airport system Regional focus: Africa Plus: Retail, security and airport anniversaries   Opinion News ACI news All change Aena Aeropuertos CEO, Juan Ignacio Lema, talks to Joe Bates about the ongoing shake-up of Spain’s airport system and what it means for the country. Thinking ahead Alex Coxon finds out more […]

In the spotlight: New revenue streams Airports: Newark, Montego Bay & Brazil’s airport system Regional focus: ACI LAC preview Plus: Airfield lighting, biometrics & baggage handling   Opinion News ACI news Double impact Bob Moser and Joe Bates report on Brazil’s ambitious development plans for its airport system in preparation for hosting the world’s two largest sporting events. Busy […]

In the spotlight: Investing in Airports Airports: X’ian, Tampa & Memphis Retail: Health & beauty Plus: Airport design & observation platforms   Click to launch the full edition in a new window.             In this issue…   Opinion   News   Music to your ears Oliver Clark reports from the 2011 Airport Cities World […]

In the spotlight: Customer Service Airports: Budapest & Madrid Special report: Cargo security Plus: Airport design & movie matters   Click to launch the full edition in a new window.             In this issue…   Opinion   News   Money talk Airport World reports on the 3rd Airport Economics & Finance conference in London. […]

In the spotlight: Land development Airports: Incheon, Dublin and Bangkok Special report: ASQ  winners Plus: Airport design, leadership & charities   Click to launch the full edition in a new window. In this issue… Opinion News You win again Asia-Pacific airports shine again in the 2010 Airport Service Quality (ASQ) passenger satisfaction survey. ACI news All aboard ACI director […]

In the spotlight: Safety & security Airports: Halifax, Antalya & Paris’ airports Special report: Advertising opportunities Plus: Airport ‘products’, newsstands & WAGA review     Click to launch the full edition in a new window. In this issue… Opinion News     Historic times Joe Bates reports on the highlights of the recent ACI World Assembly/Latin America & Caribbean […]

In the spotlight: Information Technology Airports: Bermuda, Gatwick, Vietnam Special focus: Intermodel Asia Plus: Customer service,  airport design, sports   Click to launch the full edition in a new window.   In this issue… Opinion News Aviation’s ambitious targets Airports and other key industry stakeholders confirmed their ‘green’ credentials at the Aviation & Environment Summit in Geneva, reports Joe […]

In the spotlight: Sustainability Airport: Bogotá El Dorado, Zambia’s airport system Special focus: Security & baggage handling Plus: Customer service,  African route development   Click to launch the full edition in a new window. In this issue… Opinion News ACI news A work in progress Bogotá–El Dorado International Airport’s Ralf Etzold talks to Joe Bates about the gateway’s development […]

In the spotlight: Training & development Airport: Cochin, Tirana & San Jose Special focus: Temporary terminals Plus: ASQ winners, airports seating & security Click to launch the full edition in a new window. In this issue… Opinion News The China effect Oliver Clark reports on the highlights of the 2010 Airport Cities World Conference and Exhibition in Beijing. ACI […]

In the spotlight: Human resources Airports: Prage and San Diego Focus: ASQ winners Plus: Finance, security & environment In this Issue… Opinion ACI news Miles better Click to launch the full edition in a new window. President and CEO, James Cherry, talks to Joe Bates about his development plans for Canada’s third largest gateway and operator, Aéroports de Montréal. […]

In the spotlight: Marketing & communication Airport: Dubrovnik, Montevideo Special focus: Security screening Plus: ASQ winners & space age jacksonville Click to launch the full edition in a new window. In this issue… Opinion News Challenging times Oliver Clark reports on the highlights of the 2nd Annual ACI Airport Economics and Finance conference. Click here to read the full […]

In the spotlight: The capacity crunch Airport: Phnom Penh, Copenhagen Special focus: The buying game Plus: Security, retail & pandemics In this issue… Opinion News World in action Joe Bates looks back at some of the highlights of the World General Assembly and ACI Asia-Pacific Conference & Exhibition in Kuala Lumpur. Click here to read the full article ACI […]

In focus: Outsourcing/partenships Airports: Kuala Lumpur & Bermuda Special report: Green energy Plus: Security, winning strategies & mascots In this issue… Opinion News Time for change Joe Bates rounds up the action from September’s Airport Business & Trinity Forum in Macau. ACI news Moving forward Managing director, Tan Sri Bashir Ahmad, talks to Peta Tomlinson and Joe Bates about […]

In the spotlight: Airfreight Airport: Las Vegas & Berlin Brandenburg Special focus: The war on drugs Plus: Retail, airfield safety & pet care In this issue… Opinion News ACI news Big business ACI director general, Angela Gittens, considers the impact that the global economic downturn has had on cargo and the need for airports to maximise potential revenue streams. […]

In the spotlight: Design & Build Airport: Philadelphia, Lagos & Lima Special focus: Self-service retail/F&B Plus: APMs, parking & Wi-Fi In this issue… Opinion News City slickers Oliver Clark reports on some of the highlights of the recent Airport Cities Conference and Exhibition in Athens. ACI news Ringing the changes Chris Kjelgaard reports on the continued transformation of Philadelphia […]

In the spotlight: Human resources Airport: Prague and San Diego Special focus: ASQ winners Plus: Finance, security & environment In this issue… Foreword Opinion News Aviation’s green flight path Oliver Clark reports on the highlights of the recent Aviation and Environment Summit in Geneva. ACI news Ready for take-off Prague Ruzyne Airport CEO, Miroslav Dvorak, speaks to Lucy Siebert […]

In the spotlight: Brands Airport: Athens, Denver, Hyerabad Special focus: Environment Plus:Security & airport theme parks In this issue… Foreword Opinion News The great debate Two days of challenging, timely debate and a spectacular gala dinner at London’s RAF Museum marked the first ACI Airports Economics and Finance Conference. ACI news Positive thinking CEO, Yiannis Paraschis, talks to […]