Tata to be innovation partner for JFK’s New Terminal One

The New Terminal One at John F Kennedy International Airport (JFK) has entered into a strategic partnership with Tata Consultancy Services (TCS) “to shape the world’s most advanced airport experience”.

As the strategic technology and innovation partner to the New Terminal One, TCS will support the delivery of an intelligent, digitally-enabled guest experience at the new terminal, delivering cost efficiencies to airlines and transforming international travel at JFK.

The New Terminal One is a key component of the Port Authority of New York and New Jersey’s $19 billion transformation of JFK into a world-class gateway, with two new terminals, two expanded and modernised terminals, a new ground transportation center and an entirely new, simplified roadway network.

Drawing from its track record of reliably managing complex systems and creating personalised, engaging guest experiences, TCS will help lay the digital foundation for the New Terminal One.

The goal is to enhance terminal-wide decision-making for efficient airline operations and a seamless guest experience. It will also support all technology systems at the terminal, including passenger processing systems, AI-driven IT operations, infrastructure management, enterprise application support, and cybersecurity services.

Jennifer Aument, CEO, The New Terminal One, said: “New York City and global travellers deserve an international airport terminal that offers an extraordinary experience.

“With TCS as our technology partner, we look forward to the New Terminal One earning its place among the world’s best, delivering a transformational guest experience for our partner airlines and their customers, while setting new standards in airport operations and innovation.”