CUSTOMER EXPERIENCE

Visitors are in for a cultural treat at Bengaluru’s Kempegowda International Airport (BLR Airport) from Monday as the Indian gateway celebrates Karnataka’s iconic festival, Naadahabba Dasara. As Bengaluru’s gateway to...

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CUSTOMER EXPERIENCE, SAFETY & SECURITY

Upgraded security zone at Leeds Bradford Airport

5 Oct 2026 Staff reporter

Leeds Bradford Airport (LBA) has reached a major milestone in its transformational LBA:REGEN programme with the opening of its new Central Search Zone,...

CUSTOMER EXPERIENCE, HOSPITALITY

Air France to move into New York-JFK’s New Terminal One

15 Sep 2026 Staff reporter

Starting next year, Air France will transfer all its flights to New York JFK’s New Terminal One, providing customers with an enhanced travel...

CUSTOMER EXPERIENCE, RETAIL/F&B

Lagardère Travel Retail expands footprint in Saudi Arabia

7 Sep 2026 Staff reporter

Lagardère Travel Retail is strengthening its dining operations in Saudi Arabia with the opening of new concepts at Prince Mohammad bin Abdulaziz International...

ACI EVENTS, CUSTOMER EXPERIENCE, CUSTOMER SERVICE

Melbourne to host next ACI World Airport Experience Summit

3 Sep 2026 Staff reporter

Melbourne Airport will host 2027’s ACI World Airport Experience Summit, ACI World announced today as the eighth edition officially closed in Istanbul, Turkey....

CUSTOMER EXPERIENCE, INNOVATION

Digital airport maps for Aegean Airlines passengers

24 Aug 2026 Staff reporter

Atrius has announced the successful launch of its sixth digital airport map for Aegean Airlines, Greece’s largest carrier. The milestone reflects the continued...

CUSTOMER EXPERIENCE, HOSPITALITY

New domestic lounge opens at Lima Airport

13 Aug 2026 Staff reporter

Lima’s Jorge Chávez International Airport has unveiled a new domestic departure lounge. The new addition joins The Club, the international VIP lounge at...

CUSTOMER EXPERIENCE, HOSPITALITY, RETAIL/F&B

Popular New York steakhouse opens in JFK’s Terminal 4

5 Aug 2026 Staff reporter

Hunt & Fish Club, New York’s quintessential American steakhouse, has opened an outlet in Terminal 4 at John F Kennedy International Airport. The...

CUSTOMER EXPERIENCE, RETAIL/F&B

Sydney Airport to transform international duty free shopping

21 Jul 2026 Staff reporter

Sydney Airport and Heinemann have agreed on a joint initiative to transform the international duty free shopping experience at the gateway. Popular beauty...

CUSTOMER EXPERIENCE, IT INNOVATION

MoU to enhance passenger journeys across Thailand’s airports

16 Jul 2026 Staff reporter

Amadeus, Thai Aviation Industries (TAI) and Edgewater Solutions Limited have signed an Memorandum of Understanding (MOU) outlining their intention to collaborate on a...

CUSTOMER EXPERIENCE, NEW INFRASTRUCTURE

Singapore Changi set to open first satellite gate

10 Jul 2026 Staff reporter

Singapore Changi Airport has completed construction of its first satellite gate, a standalone remote boarding and disembarkation facility designed to enhance the passenger...