San Francisco International Airport (SFO) has achieved Level 2 status in ACI’s Airport Customer Experience Accreditation programme. SFO first earned Level 1 accreditation in 2019 and had it renewed in 2025. This Level 2 accreditation acknowledges that SFO has demonstrated a deeper understanding of customer expectations through data analysis, journey mapping, frontline training and operational […]
Munich has become the first airport in Germany to achieve Level 3 status in ACI World’s Airport Customer Experience Accreditation programme. The airport notes that the accolade underscores its “strong commitment to an outstanding passenger experience” at Munich Airport. It states: “In today’s highly competitive aviation industry, passenger satisfaction depends not only on efficient and […]
Nuremberg Airport in Germany has officially unveiled its modernised passenger security checkpoint. Christian Bernreiter, Minister of State for Housing, Construction and Transport, the deputy mayor of the City of Nuremberg, and airport COO, Jan Bruns, were among those to attend a special ceremony to mark the event. The security checkpoint has been gradually refurbished over […]
Incheon International Airport Corporation (IIAC) has extended its International Remote Baggage Screening (IRBS) service to two additional US gateway cities — Detroit and Minneapolis. As a result, minimum connecting times at both airports is expected to be reduced by at least 20 minutes as it removes the mandatory re-screening step that had long frustrated transit […]
Singapore Changi continues to set the bar when it comes to innovation, its latest project being plans to transform its former Commercially Important Persons (CIP) terminal site into a vibrant travel and lifestyle destination for premium travellers. According to operator Changi Airport Group (CAG), the new facility will include an enhanced private terminal and a new […]
Sydney Airport just got a serious food upgrade, with 11 new dining destinations now open inside T3 Domestic. The revitalised precinct positions Terminal 3 as a premium food destination, bringing together some of Sydney’s most respected hospitality operators and showcasing the quality, diversity and creativity of Australia’s culinary scene. With passengers placing more value than […]
Finavia has opened a new inspiring area in the Schengen gate area of Helsinki Airport that brings a piece of Finnish nature to the airport. Four new shops and a café and restaurant have just opened in the area that was completed in March 2026. “We are continuously developing Helsinki Airport and its commercial selection,” […]
Intermodal travel succeeds when airports, airlines, rail operators, maritime operators, cities, and transport authorities work together to fix the points where journeys break down, according to a new white paper from SITA. The white paper, Navigating the Seams of Seamless Travel, argues that collaboration around shared data and co-ordinated action is the most practical way […]
Miami International Airport today celebrated the grand opening of the first Wait n’ Rest sleep rooms in North America and only the second location worldwide. The 15 Wait n’ Rest luxury sleep rooms inside MIA’s Concourse D can occupy one to four guests and include luxury hotel-level bedding and linen, in-room touchscreen entertainment and access […]
Bengaluru-Kempegowda (BLR) claims that a new strategic partnership with global decision sciences company, Mu Sigma, will further advance its status as a one-of-a-kind ‘Algorithmic Airport’ that delivers “unparalleled customer experience by harnessing the power of data-driven decision making”. The collaboration is said to builds on operator Bangalore International Airport Limited’s established customer-first approach, where every interaction […]
A new entryway into Brisbane Airport’s Domestic Terminal has opened giving passengers who only have carry-on luggage same-level access from the Skywalk into the brand-new central security screening area. Once fully open by Christmas, the new central screening level will feature 10 brand-new security lanes equipped with Rapiscan CT (Computed Tomography) screening technology, also known […]
San Francisco International Airport (SFO) is celebrating the 25th anniversary of the opening of the Dianne Feinstein International Terminal. On Sunday, December 10, 2000, SFO held a ribbon-cutting ceremony to officially open the new facility to the public, ushering in a new chapter in this history of the airport and setting a new standard for […]
