Gresham Smith’s Wilson Rayfield explains why getting every detail right in airport design matters when it comes to the passenger experience. Airports occupy a unique intersection of infrastructure, hospitality, and civic identity. Travellers pass through them during moments defined by anticipation, urgency, and often stress. Some passengers move confidently through terminals every week; others may […]
We review the opening of some new retail and F&B outlets that have helped enhance the shopping and dining experience at airports this year. The opportunity for airports to update, modify or even transform their retail and F&B outlets doesn’t come along very often, so when it does, making the right choice for any new […]
The Kingdom’s strategy is designed for growth, connectivity and enhancing the customer experience, writes John Reavy, Mott MacDonald’s aviation director for the Middle East. Aviation is at the heart of the Kingdom of Saudi Arabia’s ambition for growth and a more diversified economy. Indeed, it is essential for regional connectivity across Saudi Arabia’s vast geography, […]
Munich Airport (MUC) has become the first German airport to achieve Level 1 status in ACI World’s Accessibility Enhancement Accreditation (AEA) programme. The airport believes that the accreditation underscores its strong commitment to people with disabilities and those with reduced mobility. The AEA programme supports airports in measuring, evaluating, and continuously improving their accessibility management […]
Hong Kong International Airport (HKG) has become the latest gateway to open a sensory area for people with hidden disabilities. Its new Sensory Corner provides a dedicated space for passengers with hidden disabilities such as autism, attention deficit and hyperactivity disorder (ADHD) and mental health conditions. Now HKG operator, Airport Authority of Hong Kong (AAHK) […]
Perth Airport has unveiled its refreshed T1 International retail and hospitality precinct, marking a major investment in the passenger experience as international travel prepares to welcome over 50,000 travellers on peak days over the upcoming winter school holidays. The completion of a significant T1 International food, beverage and retail refresh has introduced 14 new and […]
Alaska Airlines believes that the newly renovated North Main Terminal at Seattle-Tacoma International Airport will prove a huge hit with its passengers. Designed by HOK, the modernised space includes a new double-height check-in hall, achieved by moving back-of-house services in a mezzanine space to a different level; an expanded footprint by removing underutilised equipment on […]
Nuremberg Airport in Germany has officially unveiled its modernised passenger security checkpoint. Christian Bernreiter, Minister of State for Housing, Construction and Transport, the deputy mayor of the City of Nuremberg, and airport COO, Jan Bruns, were among those to attend a special ceremony to mark the event. The security checkpoint has been gradually refurbished over […]
Global travellers are signalling a shift toward deeper, digital-first relationships with airports, according to the new research by Airport Dimensions. The hospitality provider reveals that its latest study – Airport Experience (AX26) – shows that 77% of travellers now want a single digital platform to unify their journey, with 30% stating such a platform would […]
SSP Group has opened Flax & Soda, a new casual dining restaurant celebrating the best of Northern Ireland as part of Belfast International Airport’s £100 million investment programme. Located in the centre of the airport’s transformed Departures Lounge, Flax & Soda is a 280-cover space offering a flexible, all-day dining experience tailored to a wide […]
Incheon International Airport Corporation (IIAC) has extended its International Remote Baggage Screening (IRBS) service to two additional US gateway cities — Detroit and Minneapolis. As a result, minimum connecting times at both airports is expected to be reduced by at least 20 minutes as it removes the mandatory re-screening step that had long frustrated transit […]
Massachusetts Port Authority (Massport), in partnerships with Lyft and Uber, has today launched a new scheduled urban shuttle service at Boston Logan International Airport. It is hoped that the new service, where users book a spot on a bus instead of individual vehicles, will offer travellers a more affordable, predictable, and efficient way to get […]
