HOSPITALITY, PASSENGER FACILITATION Salvador Bahia Airport unveils new multisensory room 9 Oct 2026 Joe BatesSalvador Bahia Airport in Brazil has opened its first multisensory room and launched LUMI, a programme designed to make the gateway more welcoming and accessible for all passengers. The multisensory... Read article
Information Technology, PASSENGER FACILITATION Heathrow to partner with Adobe to enhance digital experience for passengers 8 Oct 2026 Joe BatesHeathrow Airport today announced an extended partnership that places Adobe’s agentic AI and customer experience orchestration technology at the heart of its ongoing...
PASSENGER FACILITATION New survey reveals passenger satisfaction growing at UK airports 7 Oct 2026 Joe BatesThe Civil Aviation Authority has released its 2025 passenger survey, which saw about 175,000 departing passengers interviewed at eight of England’s busiest airports....
PASSENGER FACILITATION Newcastle Airport’s new international terminal making a difference 25 Sep 2026 Staff reporterToday is a day of celebration for Newcastle Airport in Australia, which is celebrating the first birthday of its new international terminal. And...
HOSPITALITY, PASSENGER FACILITATION What a well-run airport can teach the world 10 Sep 2026 Abdeldjellil BouzidiWell-run airports make complex co-operation look ordinary. Economist, Abdeldjellil Bouzidi, explores what their everyday successes can teach businesses and public institutions about keeping...
AW3 2026, PASSENGER FACILITATION Eliminating wait times 31 Aug 2026 Chetan DubeAgentic AI is set to change passenger journeys and the way airports and airlines operate, writes Chetan Dube. The 80,000 plus complaints per...
AW3 2026, PASSENGER FACILITATION Digital first design 27 Aug 2026 Sergio ColellaSergio Colella, SITA’s president for Europe, considers how Frankfurt Airport’s new Terminal 3 is an example of the type of dynamic, common-use infrastructure...
AW3 2026, PASSENGER FACILITATION Sleep well at airports 25 Aug 2026 Joe BatesOvernight accommodation and sleep options at airports continue to grow and now include everything from traditional hotels to cabins and sleep pods, writes...
AW3 2026, PASSENGER FACILITATION Cracking the code 10 Aug 2026 Wilson RayfieldGresham Smith’s Wilson Rayfield explains why getting every detail right in airport design matters when it comes to the passenger experience. Airports occupy...
AW3 2026, PASSENGER FACILITATION Buy and fly: Airport dining and shopping 6 Aug 2026 Joe BatesWe review the opening of some new retail and F&B outlets that have helped enhance the shopping and dining experience at airports this...
AW3 2026, PASSENGER FACILITATION Saudi Arabia’s airport vision 4 Aug 2026 John ReavyThe Kingdom’s strategy is designed for growth, connectivity and enhancing the customer experience, writes John Reavy, Mott MacDonald’s aviation director for the Middle...
PASSENGER FACILITATION Accessibility Enhancement Accreditation for Munich Airport 4 Aug 2026 Staff reporterMunich Airport (MUC) has become the first German airport to achieve Level 1 status in ACI World’s Accessibility Enhancement Accreditation (AEA) programme. The...
