PASSENGER FACILITATION
Figures released today confirm what we have known in reality for a long time, Dubai International Airport (DXB) maintained its status as the world’s busiest international airport and second busiest gateway on the planet last year courtesy of the 95.2 million passengers that passed through its facilities in 2025. Only Hartsfield-Jackson Atlanta International Airport (ATL) […]
The passenger experience at Cork Airport is set to become a whole lot easier this summer thanks to the introduction of additional technical equipment upgrades in the airport terminal building and across the airport campus. Cork Airport is known for its easy, friendly, convenient and hassle-free experience, winning the title of Europe’s Best Regional Airport […]
Austin-Bergstrom International Airport (AUS) in Texas has celebrated the ribbon-cutting of its West Infill project. It is described as a transformative addition to the Barbara Jordan Terminal and a defining moment in the airport’s Journey With AUS expansion programme. This project adds more than 75,000 square feet across four levels, delivering a new TSA Checkpoint, which will […]
Macau’s first high-end dual-city terminal, jointly set up by Hong Kong International Airport (HKG) and Zhuhai Jinwan Airport (ZUH), opened today, further strengthening the multi-modal connectivity within the Greater Bay Area (GBA). According to the gateways involved, the ‘MGM Hong Kong International Airport City Terminal’ is said to represent further integration of cross-boundary aviation services […]
Bengaluru’s Kempegowda International Airport (BLR) has introduced a new personalised passenger service brand it hopes will help it meet the evolving needs of modern travellers. Called Care by BLR, the new service is said to offer a comprehensive suite of assistance and premium support services that “enhance comfort and ease airport navigation” for passengers passing […]
ACI World today released its traffic forecast for 2026 and beyond, and it looks good with 10.2 billion passengers expected to pass through the world’s airports this year, and 18.8 billion per annum by 2045. The figures, which form part of the organisation’s World Airport Traffic Forecasts 2025–2054, are impressive with a period of sustained […]
İGA Istanbul Airport has opened a new art exhibition comprising a new sculpture and other artworks featuring lost property at the airport. Under the umbrella of İGA ART, Turkish artist and TV personality Beyazıt Öztürk has unveiled a sculpture, called the ‘Thing’, and ‘Things’ exhibition, the latter featuring airport lost property. Located at the İGA […]
SSP America today opened a Buddy’s Detroit-Style Pizza at Detroit Metropolitan Wayne County Airport (DTW). “Detroit-style pizza is more than a meal, it’s part of this city’s identity,” said Buddy’s Detroit-Style Pizza vice president of marketing, Michelle Lawton. “Bringing Buddy’s to DTW gives us the opportunity to introduce travellers to an authentic Detroit experience, combining […]
Manila’s Ninoy Aquino International Airport is transforming the border experience for passengers with biometric technology from Amadeus than can complete immigration processing within 20 seconds. The addition of 78 new biometric gates is part of a planned $3 billion upgrade to the main gateway to the Philippines, currently operated by NNIC, a subsidiary of The […]
Boosted by a strong Christmas peak season that saw it welcome more than 200,000 passengers a day for eight days, Hong Kong International Airport (HKG) handled 61 million passenger in 2025. The full year traffic volume of 61 million passenger trips represented a double-digit growth of 15%, while air traffic movements rose by 8.7% compared […]
Aruba’s Queen Beatrix International Airport has unveiled a new Enhanced Passenger Processing (EPP) system for passengers flying to the United States. Aruba Airport Authority, in partnership with US Customs and Border Protection (CBP) and iProov, today announced that the new EPP system is now live at Aruba’s US Pre-Clearance facility. After completing hardware installation earlier this […]
From disruption management to ancillary revenue generation, AI communications are critical to the airport passenger experience, writes Pierre Cuquemelle. When communication fails during disruptions, the impact ripples through every corner of airport operations. Customer service teams face angry passengers armed with conflicting information from multiple sources. Ground staff waste valuable time correcting misinformation rather than […]
