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Analytics, biometrics and cloud to enhance passenger experience

Airports are digitally transforming with the sector expected to increase investment in technology by an average of 17% in 2024, according to Travel Technology Investment Trends, a major new study commissioned by Amadeus. Data from the study points to shared airport and airline objectives, with both seeking to improve the passenger experience. In fact, senior […]

Munich Airport reintroduces shopping assistants for Chinese travellers

With 24 weekly flights from China to Munich, travel between the two metropolises of Shanghai and Beijing and the Bavarian capital is back in full swing. As a result, Munich Airport has reintroduced its personal shopping assistant service for Chinese passengers in Terminal 2. Chinese-speaking shopping assistants aim to break down language barriers and make […]

Shannon Airport completes airbridge upgrade programme

The Shannon Airport Group has completed the final phase of its multi-million euro airbridge enhancement programme, which saw the replacement of six airbridges at Shannon Airport. The new airbridges will allow passengers to board aircraft directly from the airport terminal building without exposing them and airline crews to the elements. One airbridge was replaced between […]

Enhancing passenger flows at busy YVR security checkpoint

Vancouver International Airport (YVR) has installed Xovis’ passenger flow management system (PFMS) at a busy security checkpoint. Said to have been selected because of its high degree of accuracy and intuitive user interface, the Canadian airport reports that the new system was installed with limited disruptions to “the terminal space”. “Our Digital Twin has transformed […]

Travellers looking for new experiences at airports

Global travellers, particularly those from younger generations, are looking for much more than just utility and a bit of shopping when they visit the airport, according to new research. Findings from the latest round of the Airport Experience research, a comprehensive study of more than 9,000 travellers conducted by global airport lounge and experience specialists […]

Detroit Metro Wayne County Airport launches its own rewards programme

Detroit Metropolitan Wayne County Airport (DTW) has launched its own rewards programme in a bid to further incentivise travellers to use the Michigan gateway. Called DTW Rewards, it is described as a free loyalty programme that provides members with perks such as gift cards, airline miles and cash back for nearly every dollar spent at […]

Tourism agency opens welcome centre at Louisville Muhammad Ali International Airport

With the increasing visitor growth Louisville’s tourism economy is experiencing, greeting guests where many begin their journey to Bourbon City is Louisville Tourism’s newest mission. Louisville’s first Airport Welcome Center, a new resource available to help travellers navigate the city’s hotels, attractions, culinary and Bourbon options, is now open at the Louisville Muhammad Ali International […]

New terminals planned for Mobile and Monterey airports in the US

Global design, architecture, engineering and planning firm, HOK, has unveiled two new terminal designs that it believes showcase how midsize airports are transforming travel across the United States. In Mobile, Alabama, the new five-gate terminal will make the downtown airport a domestic and international travel destination. The project – being carried out in collaboration FSB […]

Port Authority to transform access to Newark Liberty’s rail station

The Board of Commissioners of the Port Authority of New York and New Jersey has approved $160 million for design and construction of the EWR Station Access project, which will add a new entry point to the Newark Liberty International Airport Rail Station. The project is expected to greatly improve transit accessibility for underserved Newark […]

The future is multimodal

Amsterdam Schiphol’s Klaas Boersma and multimodal researcher, Aniek Toet, reflect on the importance of a shared vision when it comes to embracing multimodality at the world’s airports. I am obviously biased, but the journey airports have made over the last 50 years to become key social and economic generators, synonymous with global trade and connectivity, […]

Fun new area for kids opens at Tulsa International Airport

Tulsa International Airport has opened a state-of-the-art exhibit area within the airport terminal, specifically designed to entertain, engage, and educate young travellers. Designed to enhance the airport experience for families, the Oklahoma gateway notes that the new initiative is in partnership with the local favourite children’s museum, Discovery Lab. Its addition is just in time […]

Accessibility technology to be trialled at Glasgow Airport

Glasgow Airport in Scotland is to host a series of accessibility technology trials this month. The trials are being carried out in collaboration with Connected Places Catapult as part of the Connected Airport Living Lab programme. Connected Places Catapult is descibed as “the UK’s innovation accelerator for cities, transport, and place leadership”. Glasgow Airport has […]

Qatar hub introduces dedicated screening areas for families

Hamad International Airport (DOH) has introduced dedicated screening lanes for families with younger children transferring through the airport. It believes that the new lanes will boost customer satisfaction levels, reduce wait times at security checkpoints, and provide staff assistance to aide families with their personal belongings. According to the airport, the initiative reflects its commitment […]

Eight new restaurants to open at Helsinki Airport

Finavia will further diversify Helsinki Airport’s restaurant offering with the opening of eight new F&B oulets in the spring. The new additions, which are part of the revamp of the airport, means that passengers will soon be served by nearly 50 restaurants and cafés. Nora Immonen, Finavia’s director of commercial services, business, at Helsinki Airport, […]

New York-JFK’s new Terminal 6 a year closer to becoming reality

The Port Authority of New York and New Jersey (PANYNJ) and JFK Millennium Partners (JMP) – the company selected to build and operate John F Kennedy International Airport’s Terminal 6 – today marked one year since breaking ground on the $4.2 billion terminal with a sneak peek of the facility through a new animated rendering […]

Making history: Aberdeen International Airport celebrates 90th year

Passengers and former colleagues are being asked to share their stories of Aberdeen International Airport as it prepares for its 90th anniversary. The largest transport hub in northern Scotland has been at the heart of the community since it began operations in July 1934, when Lord Arbuthnott officially opened it. Several celebrations are planned for […]

TAV Airports sees revenues soar to €1.3 billion in 2023

TAV Airports’ full-year financial and operational results for 2023 show that it handled 96 million passengers (+22%) across its gateways last year and saw its revenues soar by 25% to €1.3 billion. Forecasting 100 to 110 million passengers in 2024, the company revised its 2022-2025 compound growth expectations upwards. TAV Airports CEO, Serkan Kaptan, stated: […]

Enhancing the passenger journey and sustainability key to airport IT spend

SITA’s 2023 Air Transport IT Insights report, published today, finds that both airports and airlines saw IT spend increase year on year into 2023, reaching an estimated $10.8 billion and $34.5 billion respectively, with over two-thirds of airport and airline CIOs expecting continued growth into 2024. Airports also boosted IT spend as a percentage of […]

Denver celebrates opening of West Security Checkpoint

Passing through security at Denver International Airport (DEN) should get faster and more efficient from this week following the opening of the gateway’s new West Security Checkpoint. The checkpoint, which officially opens today, is the first of two new state-of-the-art security checkpoints on Level 6 (passenger check-in) to open as part of DEN’s Great Hall […]

Bus operators to offer 35 million seats on Dublin Airport routes from 2025

Passengers at Dublin Airport will have more bus options available to them than ever before after new permits were issued to allow bus operators to pick up and drop off outside the airport’s two terminals. Following a successful tender process for the allocation of bus stops at Dublin Airport, daa has secured commitments from operators […]

Shannon Airport enhances experience for US bound travellers

Shannon Airport has introduced a new innovative Mobile Passport Control app (MPC) that it believes will enhance the travel experience for passengers travelling to the United States. MPC is a free mobile app, designed to streamline the traveller’s entry process into the United States by reducing inspection time at the US pre-clearance facility in Shannon […]

Munich Airport set to handle record number of flights to Asia

Rising traffic demand at Munich Airport has led to a significant increase in the number of services to Asia from the German gateway this year, with record passengers numbers expected on the routes from the start of the summer schedules. It notes that a total of nine airlines are currently planning 107 weekly flights to […]

Government ministers celebrate opening of train link to Turin Airport

Turin Airport (TRN) is celebrating the opening of a new train link that makes it possible to travel between it and downtown Turin in just 31 minutes. The importance of the new Turin-Airport-Ciriè-Germagnano railway line saw Italy’s Deputy Prime Minister and Minister of Infrastructure and Transport, Matteo Salvini; Minister of Public Administration, Paolo Zangrillo, and […]

Aena reflects on record breaking year for Spain’s airports

Aena today announced that an all-time high of 283,195,399 passengers (+16.2%) passed through Spain’s airports in 2023 – nearly 3% more than the previous record, set prior to the pandemic in 2019. Reflecting on the performance, Aena’s chairman and CEO, Maurici Lucena, stated that “the record figures in air transport are fundamental for the economic […]

Texas star DFW celebrates its 50th anniversary

Dallas/Fort Worth International Airport (DFW) celebrated its 50th anniversary at the weekend. “North Texas would not be the national success story it is today without DFW Airport. The City of Dallas has grown tremendously over the years in large part due to DFW,” enthused Mayor of Dallas, Eric Johnson. “While DFW has benefitted our region […]

Kansai International Airport unveils revamped International terminal

Kansai International Airport (KIX) has officially re-opened the newly renovated international departure area of Terminal 1. Operator, Kansai Airports, says the major renovation is designed to enhance the passenger experience by providing them with bigger and better facilities. According to KIX, the project serves multiple purposes, one of which is that it will raise the […]

Ballet performance at Heathrow begins airport’s Christmas festivities

Christmas has officially started at Heathrow, when this morning’s inbound passengers were met with a specially commissioned ballet performance from six professional dancers hailing from some of the UK’s most prestigious companies. The dance was created especially for the airport to give passengers a magical start to their Christmas break, and to celebrate the emotional […]

Augmented reality feature Indoor Live View launched at Sydney Airport

In a first for an Australian airport, Google has launched Indoor Live View at Sydney Airport, just in time for the Christmas travel rush. The new augmented reality (AR) feature on Google Maps provides arrows, directions, and distance markers superimposed on the camera view, to point people in the right direction across the terminals. According […]

Colourful new marketplace opens at Phoenix Sky Harbor

Uptown Phoenix and InMotion are the latest retail outlets to open inside the brand-new S1 Concourse in Terminal 4 at Phoenix Sky Harbor International Airport (PHX). The WH Smith North America (WHSNA) operated stores were celebrated with a ribbon cutting ceremony, followed by a cheque presentation to the company’s long-time charity partner, Miracle Flights, which […]

Tulsa International Airport introduces new aid for blind passengers

Tulsa International Airport (TUL) passengers who are blind or have low vision (BLV) now have free access to the Aira app, which is a visual interpreting service that acts as an assistant to help users navigate their environments and answer their questions. Aira customers are able to use this service anywhere for a fee, but […]

Green light for terminal expansion at London Stansted

London Stansted Airport has received planning permission to extend its terminal building. The decision was made by the Planning Inspectorate following a hearing held on 17 October and, according to the UK, the extension “will transform the airport experience and provide capacity to accommodate growth towards the airport’s approved limit”. The scheme will add a […]

Why aviation needs to prioritise cybersecurity

After major data breaches hit American Airlines, Southwest Airlines, and the Scandinavian airline SAS this year, it’s become evident that the cyber security threat to aviation is very real, writes Vance Hilderman. As a result, in the US in March of this year, the Transport Security Association (TSA) issued an emergency amendment to the security […]

Heathrow ‘back to its best’ during busy summer

London’s Heathrow Airport is celebrating the end of a successful summer after 7.5 million passengers passed through its facilities in August. The UK hub says that during the month, passengers checked in more bags than ever before, and claims that its baggage support team “went the extra mile” to help airline handlers get bags away […]

Airport experience important factor when booking flights

While cost and connectivity are still key, the airport experience has become an increasingly important consideration for passengers when booking flights, according to a new report. SITA’s 2023 Passenger IT Insights report, published today, finds customers looking to technology to optimise every aspect of the post-pandemic travel landscape, from addressing pain points in the airport […]

Abu Dhabi’s long awaited new Terminal A set to open in November

Abu Dhabi International Airport’s long awaited new state-of-the-art terminal will officially open for business in early November. Known as the Midfield Terminal Building during the construction phase but now known as Terminal A, its opening will mark a significant milestone for the emirate as it has the potential to transform the local aviation ecosystem. Operator, […]

Groundbreaking ceremony for Austin-Bergstrom’s West Gate Expansion

Austin-Bergstrom International Airport (AUS) today celebrated the groundbreaking ceremony for its West Gate Expansion project. The event was attended by dozens of Central Texas and Austin leaders that included Congressman Doggett, Congressman Casar, Austin Mayor, Kirk Watson, and Austin City Council members Vanessa Fuentes and Ryan Alter. The project is one of the near-term Journey […]

New first for Hong Kong International Airport’s SkyPier Terminal

Hong Kong International Airport’s new SkyPier Terminal today welcomed the first group of transfer passengers who travelled by bonded bus from Macau to the airport’s restricted area directly via the Hong Kong–Zhuhai–Macau Bridge. The “seamless transfer service” is also available for air-to-bridge transfer passengers from oversea destinations, who travel by bonded bus from the airport […]

Passenger numbers continue steady rise in Hong Kong

Passenger numbers continue to grow at Hong Kong International Airport, rising by 14.9% in July on the same month a year ago as a total of 3.8 million travellers passed through the gateway. According to operator, Airport Authority Hong Kong (AAHK), the daily passenger average in July exceeded 120,000, recovering to 60% of the pre-pandemic […]

Cairo airport signs co-operation agreements with Changi Airports International

Changi Airports International (CAI) has signed two agreements with Cairo Airport Company to jointly develop Cairo International Airport, one of the busiest airports in Africa and the largest airport in Egypt by passenger and cargo traffic. The first consultancy agreement is passenger focused and seeks to implement impactful solutions to improve passenger experience at Cairo […]

LaGuardia’s new Terminal B wins awards for its design and accessibility

The Port Authority of New York and New Jersey (PANYNJ) has announced that LaGuardia Airport’s new Terminal B has won the National Academy of Construction’s inaugural Recognition of Special Achievement Award. The award celebrates the creativity, innovation, and vision behind the construction of a world-class airport terminal. “The National Academy of Construction’s Recognition of Special […]

Efficiency and passenger experience: navigating the technology options

Arrive at any major international airport, and a multitude of languages greet visitors. A wonderful recognition of the international nature of the crowds who visit, the gesture also has a strategic purpose: to make those visiting feel more comfortable in what could be a chaotic environment. These could include an uncertainty about car parking. Disorientating check-in […]

Traffic continues to rise at Hamad International Airport

Hamad International Airport (DOH) continues to enjoy impressive traffic growth, experiencing a 35% rise in passenger numbers  during the first half of 2023. The Qatari gateway also witnessed an 18.1% increase in aircraft movements compared to the same period a year ago. The airport saw a total of 20,775,087 passengers during the first half of […]

Seven additional gates open at Newark Liberty’s Terminal A

Seven additional gates opened at Newark Liberty International Airport’s Terminal A today marking another significant milestone the new $2.7 billion facility. The new gates will be used by United Airlines and JetBlue and opened as part of the second phase development of the new terminal, following the unveiling of more concession and retail offerings over […]

Improvements enhance passenger experience at Toronto Pearson

Greater Toronto Airports Authority (GTAA) president and CEO, Deborah Flint, has provided an update on Toronto Pearson International Airport’s mid-summer performance. Since last summer, Toronto Pearson has tangibly improved passenger experience across its operations, implemented digital innovations and bolstered staffing. These advancements, she says, have expedited check-in and boarding processes, reduced wait times and upgraded […]

Local look, feel and taste to shops and F&B outlets in San Diego’s new Terminal 1

San Diego International Airport’s new Terminal 1 will feature restaurants and shops that look, feel, and taste like San Diego, according to the San Diego County Regional Airport Authority Board. The Board has approved the final group of New T1 concessions leases for restaurants and retail shops that offer a mix of local, regional, and […]

Munich Airport and Lufthansa celebrate 20th birthday of Terminal 2

Munich Airport (MUC) and Lufthansa are celebrating the 20th anniversary of Terminal 2. The terminal building was jointly planned and financed by Munich Airport and Lufthansa and has been jointly operated since the end of June 2003. This partnership between an airport and an airline remains unique worldwide and has been gradually further developed. In […]

Hong Kong’s Sky Bridge welcomes new cocktail bar

Hong Kong International Airport’s Sky Bridge has its own cocktail bar after today’s opening of ‘Intervals’ by the Plaza Premium Group. PPG boldly promises that the first-of-its-kind concept will offer “an unparalleled world-class cocktail and dining experience”. Indeed, it describes as Intervals as being a destination in its own right, offering “a creative concept that […]

San Antonio recognised for short security wait times

A new study has ranked San Antonio International Airport (SAT) second in the United States for having a short security wait time. According to luggage storage service, Bounce, SAT’s average time is six minutes and six seconds. “San Antonio has moved from eighth to second since last year, seeing its average wait time shrink by […]

Shannon Airport welcomes launch of new Chicago service

It’s take-off for Shannon Airport’s new Chicago service with United Airlines today as the first flight takes to the skies towards the windy city. At 8.50am this morning, excited passengers boarded the Boeing 757-200 aircraft departing at 9.30am, for the first daily seasonal Chicago service from Shannon bound for O’Hare International Airport. Speaking at a gate celebration to mark […]

New queuing areas for passengers as BHX upgrades security hall

Regular visitors to Birmingham Airport (BHX) in the UK will notice big changes to the terminal as construction of its new security hall progresses. With upstairs queuing space reducing due to the £40m project, BHX has moved its car hire counters to one of its car parks to create alternative queueing areas downstairs. Its ‘assisted […]

LAX expecting huge passenger numbers over Memorial Day travel period

Los Angeles International Airport (LAX) believes that it could handle up to 218,000 passengers a day during peak travel days around the Memorial Day holiday weekend. If the projections prove to be true, it will make the days between Thursday, May 25, through Monday, May, 29 the highest for passenger volumes at the airport since […]

Western Sydney Airport names Amadeus as technology partner

Western Sydney International Airport (WSI), which is on track to open in late 2026, has chosen Amadeus as its strategic airport systems technology partner. In the long-term, the airport is expected to become one of the biggest gateways to Australia. As a result of the technology partnership, Amadeus is confident that passengers can look forward […]

AirTain station at SFO’s Harvey Milk Terminal 1 to re-open on Wednesday

Getting to San Francisco International Airport’s Harvey Milk Terminal 1 will get a lot easier for travellers from tomorrow with the re-opening of the facility’s AirTrain people mover station. The station has been closed since July 2021 to facilitate construction of a connection to the new terminal. According to SFO, AirTrain vehicles will begin stopping […]

MIA resumes airport rehearsal tours for kids with special needs

In recognition of National Autism Awareness Month, Miami International Airport has hosted its first MIA Airport Instruction and Readiness (MIAair) tour since 2019 for more than 40 children with special needs. The tour allowed participants to walk through the airport travel experience from start to finish in a safe and controlled environment. Attendees included children […]

New Plaza Premium Lounge opens at Rome Fiumicino

Plaza Premium Group has unveiled its second lounge at Leonardo da Vinci-Fiumicino Airport (FCO) in Rome, Italy. Located in Schengen Area of Terminal 1, the lounge is said to provide a “serene and restful space complemented with a world-class in-lounge experience thoughtfully curated by a team of passionate hospitality experts for all types of travellers”. […]

Airports continue to ramp up investment in technology

The latest 2022 Airport IT Insights Survey reveals that airports are ramping up their investment in technology to digitalise their operations and streamline the passenger journey through more self-service options. The report – produced annually by ACI World and SITA – notes that with the quicker than expected recovery of air travel demand, chief information […]

BLOG: The always meanwhile airport

Designers and authors Adam Scott and Dave Waddell extol the virtues of Munich Airport, pioneers in the design and management of the experience-led ‘always-meanwhile’ airport. In the often extremely long-term world of capital works programmes, so-called ‘meanwhile-state’ planning is the temporary use of land earmarked for development. At it’s very best, it’s where key stakeholders […]

ACI World traffic data reveals the busiest airports on the planet in 2022

ACI World today reveals the the Top 10 busiest airports on the planet for passenger traffic, cargo and aircraft movements in 2022. It notes that each Top 10 welcomed back some of the world’s largest hubs, particularly in terms of passenger throughput, following the global re-opening of borders to international traffic. Passenger traffic The top […]

Ras Al Khaimah signs MoU to get its own Vertiport

VPorts has announced the signing of a Memorandum of Understanding (MOU) with Ras Al Khaimah (RAK) Airport to build and operate a first vertiport in RAK designed to establish the UAE as a world-class global AAM hub. ‘‘With the support of the Department of Civil Aviation of Ras Al Khaimah, we are excited to build […]

Traffic recovery and sustainability top of mind for London Gatwick

London Gatwick Airport has today published its financial results for 2022, and recognising the urgent need to make net zero a reality has accelerated its commitment to be net zero for its own Scope 1 and 2 carbon emissions by 2030, 10 years ahead of its previous commitment. This commitment, it says, is aligned with […]

Los Angeles International Airport expecting busiest Spring Break since 2019

Los Angeles International Airport (LAX) is anticipating a busy spring break travel period that is expected to draw more than 12 million passengers to the airport between March and April. The increase in passenger and vehicle traffic will make this spring break the most travelled at LAX since 2019, leading Los Angeles World Airports (LAWA) […]

Banner year sets up DXB to handle 73 million passengers in 2023

Dubai Airports today labelled 2022 a banner year for Dubai International Airport (DXB), revealing that it handled 66 million passengers during 12 months of robust growth. It notes that growth outpaced the annual forecast yet again in the final months of the year following an exceptionally strong fourth quarter, and believes that it is now […]

Chicago celebrates opening of O’Hare’s expanded and upgraded T5

New ‘smart windows’ have been installed in the recently opened 350,000-square-foot expansion of Chicago O’Hare’s Terminal 5, a major milestone in the $1.3 billion, four-year investment programme to expand and modernise the gateway. The windows, provided by View Inc, use artificial intelligence to optimise the amount of natural light in the terminal while minimising heat […]

New play area for kids opens at Washington Reagan National

Washington Reagan National Airport has opened ‘Curiosity Runway’, a new play area that it hopes will pique the pre-flight imagination of families with children. The gateway has created the new space in partnership with the National Children’s Museum – a learn-through-play institution in downtown Washington DC that sparks curiosity through science, technology, engineering, arts, and […]

New dance exhibition opens at Tulsa International Airport

Tulsa International Airport has celebrated the opening of a new ‘A History through Dance’ art exhibit by Megan Torres. The exhibit features photography from Torres Fine Art, wardrobe pieces, and history information that highlights Tulsa’s Ballet Folklórico group, Tierra Mestiza. Tierra Mestiza has been a part of the community of Tulsa since the late 1990s, […]

‘Welcome pause’ for roll out of new border system for EU

ACI EUROPE and industry partners A4E, ERA and IATA today welcomed the decision to postpone the implementation of the EU’s new smart border system for non-EU nationals (i.e. Entry Exit System, EES). The EES system will be a game changer for how the EU’s borders are managed. There are, however, a number of issues which […]

Fraport assumes new security responsibilities at Frankfurt Airport

Fraport has assumed responsibility for the organisation, management, and performance of the security checkpoints at Frankfurt Airport (FRA). The German Federal Police, who were previously tasked with these responsibilities, will continue to hold statutory oversight and supervision roles, as well as overall responsibility for aviation security. They will also continue to provide armed protection at […]

Glasgow Airport trialling special assistance support app

Glasgow Airport is trialling a special assistance support app to ensure all passengers who require additional help at the gateway get the assistance they need. The UK airport reveals that around 25% of requests for special assistance are made on the day of travel and hopes that the PRM Assist app will supplement the current […]

Traffic levels at Europe’s airports bouncing back from pandemic

Airports across Europe continue to announce their annual traffic figures for 2022, the bulk of which are reporting a significant upturn in passenger numbers and routes as aviation’s recovery from the pandemic gathered momentum. Munch Airport, for example, reveals that it handled 31.6 million passengers in 2022 – 19 million more the previous year as […]

New customer service high for Queen Alia International Airport

Jordan’s Queen Alia International Airport has become the first gateway in the Middle East to achieve Level 3 status in ACI’s Customer Experience Accreditation programme. To obtain Level 3, the Amman gateway notes that it implemented an “advanced customer experience strategy through multi-faceted engagement with customers, employees and customer experience professionals”. In addition, it says […]

China’s relaxation of travel restrictions welcomed by ACI Asia-Pacific

Welcoming China’s decision to re-open border with quarantine-free travel, ACI Asia-Pacific reiterated its calls for a consistent and harmonised approach from governments in response measures towards managing inbound travel. Commenting on the development, ACI Asia-Pacific’s director general, Stefano Baronci, said: “China has played a dominating role in the region’s economy and is anticipated to be […]

Ferry services to Macau to resume from Hong Kong airport’s SkyPier

Ferry transfer service between Hong Kong International Airport’s SkyPier and Macau are to resume on December 30, providing cross-boundary transport service for sea-to-air and air-to-sea transfer passengers. TurboJET, the ferry operator of the said service, will operate one round-trip between SkyPier and Macao Taipa Ferry Terminal every Friday and Sunday. Connecting to the Greater Bay […]

Little Helpers bring festive cheer for travellers at Heathrow

Heathrow has enlisted hundreds of ‘Little Helpers’ to kick off the festive season for passengers by giving away 10,000 Christmas gifts. The gifts from the airport’s shops, bars and restaurants range from teddy bears, perfumes and Pret breakfasts to free flights and lounge access, and will be given out across all four terminals in the […]

New gaming lounge opens at Dubai International Airport

Dubai International Airport (DXB) is now home to the region’s first airport gaming lounge concept with the opening of Game Space earlier this week. The unique space is set to further enhance travellers’ experience at the world’s busiest international airport. Offering a novel alternative to the normal pre-flight routine of travellers, Game Space is located […]

Stansted Airport wants London train service to return to pre-pandemic levels

The managing director of London Stansted today claimed that restoring four trains an hour between the gateway and London Liverpool Street was key to delivering vital sustainability targets and supporting the airport’s growth plans. Speaking at an annual Transport Forum, Gareth Powell said the frequency of trains between the airport and Liverpool Street dropped from […]

Munich Airport opens Christmas and winter market

After a two-year break, Munich Airport’s Christmas and winter market is back, and judging by Saturday’s pictures, it looks better than ever! This year’s market at the München Airport Center (MAC) Forum – Europe’s largest roofed open space – features over 40 shops and stalls offering Christmas treats, handicrafts and gifts and, as usual, the […]

Plaza Premium Group opens new Blush Lounge at Heathrow

London’s Heathrow Airport has a new addition to its hospitality offering today following the opening of the Blush Lounge by the Plaza Premium Group (PPG). Located in Terminal 4, the new lounge can accommodate up to 105 passengers at a time and extends PPG’s sizeable presence at the UK hub. According to PPG, travellers will […]

Geneva Airport enhances operations with new self-service technology

New self-service touchpoints at check-in, bag drop, and security mean that passengers can now breeze through Geneva Airport, according to technology provider, SITA. The new touchpoints, it says, are helping to reduce wait times and provide more flexibility to passengers increasingly seeking digital travel solutions. In addition, SITA notes that passengers and staff will also […]

The waiting game

Virtual queuing is coming to an airport near you soon and could represent the future of waiting at airports, writes Steve Covate. With the notable exception of the current COVID caused disruptions, it could be argued that airports – and the airlines and businesses that operate within them – have made giant strides in reducing […]

Metrorail arrives at Washington Dulles International Airport

The Metropolitan Washington Airports Authority (MWAA) has officially welcomed Metrorail to Dulles International Airport, its arrival marking the completion of a major two-phase Silver Line construction project to extend rail service to the airport and 10 other stations in Fairfax and Loudoun counties in Northern Virginia. With the new service, airport passengers and employees now […]

New self-service bag drop technology for Paris airports

Paris-CDG and Paris-Orly airports today announced the delivery of 100 self-service bag drops as operator Groupe ADP bids to further enhance the passenger experience and speed up passenger flows through its main French capital city gateways. The machines, from ICM Airport Technics, an Amadeus company, will be installed over the coming months adding to the […]

MAI becomes operator of Newark Liberty’s new Terminal A

The official ceremony to announce the opening of the new Terminal A at Newark Liberty International Airport in the US state of New Jersey marked a key milestone in the five-year history of the global Munich Airport International GmbH (MAI), a wholly-owned subsidiary of Munich Airport. Munich Airport NJ LLC, which was specifically established by […]

Newark Liberty celebrates opening of new Terminal A

The Port Authority of New York and New Jersey today celebrated the opening of  Terminal A, the centrepiece of an airport-wide upgrade designed to establish Newark Liberty International Airport (EWR) as a world-class gateway for the New Jersey and New York region. The new terminal represents the largest design-build project in New Jersey history and […]

Qatar’s Hamad International Airport unveils expansion project

Despite being less than a decade old, Hamad International Airport today officially unveiled its airport expansion project to the world. The Qatari gateway believes the expansion, which includes what it calls a “masterpiece garden at the centre of the airport”, will enrich the passenger experience and transform the airport into an “extraordinary destination where any […]

Intention to travel highest since start of pandemic – ACI World

ACI World today published its annual ASQ 2022 Global Traveller Survey revealing the highest intention to travel by passengers since the beginning of the pandemic. The survey is designed to engage the views of travellers who used to travel at least annually before the pandemic, and that have either travelled again during the crisis or […]

Ground breaking ceremony held for new airport hotel in Trinidad and Tobago

Work will shortly begin on a new Four Points by Sheraton hotel and conference centre at the International Airport Estates complex at the Piarco International Airport in Trinidad and Tobago. The hotel is being built by developers and designers STAGES Group and Urbahn Architects in response to the lack of airport hotels for air crew […]

LAX opens Terminal 4.5 Core as part of $1.6 billion upgrade

The ongoing modernisation of Los Angeles International Airport (LAX) continues with the opening of the Terminal 4.5 Core, the first major component to complete as part of a $1.62 billion project at the 60-year-old Terminals 4 and 5. The Terminal 4.5 Core, which opened to the public yesterday, provides a centralised location between Terminals 4 […]

Frankfurt Airport’s Sky Line people mover system taking shape

Frankfurt Airport today unveiled the the first vehicle for its new Sky Line people mover, which will carry travellers from the long-distance and regional train stations at the airport straight to the main building of Terminal 3 in only eight minutes. When operational – the new terminal isn’t due to open until 2026 – the […]

Hong Kong International Airport’s Sky Bridge opens to passengers

Hong Kong International Airport’s impressive Sky Bridge opened today, allowing passengers to conveniently travel between Terminal 1 and its Satellite Concourse (T1S). The latest addition to the airport’s infrastructure is 200-metres long and 28-metres high and equipped with escalators and automated walkways. Spanning a taxiway at the airport, Sky Bridge is the world’s longest airside […]

Works begins on new security area at Birmingham Airport

Work is under way on a new security screening area at Birmingham Airport (BHX) in the UK. The airport says that the new facility, being built within the existing terminal building, will result in a speedier, simpler pre-flight security screening process for customers. UK Government requires all airports to be compliant with new standards by […]

London Gatwick’s route network close to pre-pandemic levels

London Gatwick’s recovery from the pandemic is gathering pace with the airport now offering flights to almost 90% of the destinations it served in October 2019. This translates to 172 destinations being served from Gatwick during the upcoming school holiday period, compared to 197 in the same period in 2019 (87%). Top destinations for half-term […]

Frankfurt Airport forms new joint venture with Lufthansa

Frankfurt Airport operator, Fraport, and Lufthansa have formed a new joint venture called ‘FraAlliance’ with each company holding a 50% share in the new initiative. The two companies intend to use FraAlliance to strengthen their existing co-operation on strategic and operational matters at Frankfurt Airport and “plan to deepen their long-standing partnership in relation to […]

London Stansted boosts long-haul capabilities with new double airbridge

The opening of a new air bridge might not seem like that big a deal for an airport, but for London Stansted it is significant, as the new addition boosts the UK gateway’s ability to handle long-haul aircraft. The new £1.5million double airbridge, the first of its kind at Stansted, joins the 11 single-door airbridges […]

Changi re-opens southern wing of newly revamped T2

Singapore Changi today re-opened the southern wing of its newly revamped Terminal 2 departure hall, following the resumption of arrival operations at the terminal in May this year. Changi Airport Group (CAG) notes that the move will enhance the airport experience for passengers as services and traveller numbers begin to rise again. The additional capacity […]

Delta to switch to Chicago O’Hare’s Terminal 5 on Wednesday

The Chicago Department of Aviation (CDA) has confirmed that Delta Air Lines will move its operations at O’Hare International Airport from the carrier’s long-time home in Terminal 2 to newly renovated gates in Terminal 5 on Wednesday, October 12. “Delta’s move is the next big step in the $1 billion expansion and renovation project nearing […]

Detroit Metro introduces pet therapy dogs and sunflower lanyards

Detroit Metropolitan Wayne County Airport (DTW) has enhanced the customer experience at DTW by introducing two new initiatives, pet therapy dogs and a programme that helps passengers with hidden disabilities. “We are constantly looking for opportunities to address the needs and exceed the expectations of our customers,” said Wayne County Airport Authority CEO, Chad Newton. […]

New bespoke Thai food outlets open at Bangkok Survarnabhumi

Bangkok’s Suvarnabhumi International Airport (BKK) has two new bespoke Thai food outlets, courtesy of global F&B provider, the SSP Group. According to SSP, the openings will allow travellers to enjoy authentic Thai culinary experiences as they embark on their journeys through this international hub. Koh Hop Bar, which has proven exceedingly popular with customers, serves […]

Orlando International Airport’s Terminal C opens for business

After decades of planning and nearly five years of construction, on Tuesday afternoon, the vision became reality at Orlando International Airport (MCO) as an Aer Lingus flight from Manchester in the UK helped open Terminal C to the public. The $2.8 billion project features 15 additional gates to increase MCO passenger capacity by 25% or […]

Kraków Airport: Exceeding expectations

Kraków Airport’s director of aviation and commercial services, Paweł Galiak, tells us more about the gateway’s award winning customer service strategy. How proud are you of Kraków Airport’s success in ACI’s ASQ programme, and what does it mean for the airport, because success doesn’t happen overnight, does it? That’s true. We have achieved success thanks […]

Changi Terminal 2 gearing up for return of departing passengers

Singapore Changi is to re-open the southern wing of Terminal 2 for departure operations next month following the resumption of arrival operations at the terminal in May this year.  The commencement of departure operations at T2 on October 11 will add to Changi’s capacity and spread out passenger operations more evenly across the airport’s terminals as […]

Tucson International Airport unveils new interactive wayfinding map

Navigating Tucson International Airport (TUS) has always been a breeze, but now the travel experience is even easier as the US gateway has upgraded its interactive map to allow for wayfinding throughout the airport and surrounding customer facilities. Accessible through the FlyTucson.com website, the new map is available in desktop format for anyone interested in […]

New technology to enhance passenger flows at Leeds Bradford Airport

Leeds Bradford Airport (LBA) in the UK has announced an innovative technology partnership to improve queue management and the passenger experience. LBA has partnered with Veovo to introduce AI-powered passenger predictability technology to its airport operation. This technology will optimise airport security area operations and passenger flow throughout the terminal by analysing real-time data on […]

Passenger volumes continue to grow at Hong Kong International Airport

Hong Kong International Airport (HKG) welcomed 401,000 passengers in July, 2022, a colossal 259.3% increase over the same period last year, although passenger volumes remain significantly down on pre-pandemic levels. Cargo throughput and air traffic movements recorded 17% and 3.1% year-on-year drops to 348,000 tonnes and 11,485 movements, respectively. The relaxation of inbound travel and […]

Heathrow to impose summer capacity cap to cope with rising demand

London’s Heathrow Airport has taken the dramatic step of imposing a capacity cap this summer to ensure that it offers “better and more reliable” journeys for passengers during traditionally its busiest time of the year. In an open letter to passengers on the capacity cap, Heathrow CEO, John Holland-Kaye, says: “The global aviation industry is […]

New interactive gallery to promote attractions of Changi Precinct

Singapore’s gateway to the world has stepped up the promotion of its Changi Precinct, which it hopes will prove a big hit with passengers wishing to explore and have fun as traffic numbers begin to rise again after the global pandemic. The new ‘Hello, Changi Precinct’ gallery in Terminal 3 is essentially designed to drive […]

Passengers embracing mobile and touchless technologies – new survey

SITA’s 2022 Passenger IT Insights research, published today, highlights pent-up demand for both business and leisure travel emerging from the pandemic, with passengers further embracing mobile and touchless technologies to make the journey as convenient and seamless as possible. The survey reveals an increase in passenger use of mobile devices for booking, on board the airplane, and […]

Plans in place to ensure Dublin copes with busy summer

Dublin Airport has reiterated its confidence in its current plan to avoid cutting any flights this summer. The Irish gateway notes that during the first three weeks of June, 93% of all passengers spent 45 minutes or less queuing at its security screening areas, while 77% of passengers queued for 30 minutes or less. And […]

CAA tells Heathrow to reduce passenger fees

London’s Heathrow Airport has reacted with dismay to the Civil Aviation Authority’s demand to reduce its passenger charges every year until 2026. The airport, which actually wanted to raise its fees, has been told by the regulator that the move reflects the recent rebound in passenger volumes, and would still allow it to invest in […]

Europe’s recovery from pandemic uneven and difficult – new connectivity report

On the eve of its 32nd Annual Congress and General Assembly, ACI EUROPE today published its Airport Industry Connectivity Report for 2022, which reveals that the recovery of European air connectivity from the COVID-19 pandemic is uneven and still difficult. According to ACI EUROPE, this reflects the combination of yet not fully lifted travel restrictions, […]

Heathrow lauds ‘strong performance’ over Platinum Jubilee holiday in UK

A total of 5.3 million passengers travelled through Heathrow in May, around 79% of 2019 levels, which the UK hub claims is in line with its revised forecast. It notes that despite the bad publicity about long queues and flight cancellations at airports across the globe due to the lack of staff, ‘close coordination and […]

Robots join the workforce at Bengaluru-Kempegowda

Bengaluru’s Kempegowda International Airport has introduced a new first for India, AI-driven, assistance robots designed enhance passenger experience. Currently at the trial stage, 10 robots have been deployed to help guide passengers through the airport and answer basic queries. It notes that the robot count will be increased in a “calibrated manner” and will be […]

‘Lost baggage’ rates spike as passengers begins to return

The global mishandled baggage rate spiked by 24% to 4.35 bags per thousand passengers in 2021 as the industry began its recovery from the pandemic, according to the SITA Baggage IT Insights 2022, released today. The report shows passenger traffic has evolved since 2020, with most of the 2021 recovery being driven by domestic travel, […]

LAX preparing for busiest weekend since early 2020

With over 200,000 passengers per day expected to pass through Los Angeles International Airport (LAX) during the upcoming Memorial Day weekend, the gateway is urging travellers to plan ahead for parking and pick-up well in advance this year. “With passenger traffic reaching the highest levels since early 2020, guests who are travelling through LAX during […]

Singapore Changi’s Terminal 2 set to re-open to traffic on Sunday

Changi Airport Group today announced that operations in Terminal 2 will resume on 29 May 2022, the first phase of the terminal’s re-opening as the gateway prepares to meet the expected increase in passenger traffic in the months ahead. Closed for an upgrade since May 2020, T2’s phased re-opening will augment Changi’s capacity. When completed […]

Stockholm Arlanda to re-open Terminal 4 this summer

Stockholm Arlanda is to re-open Terminal 4 on June 15 to better equip it to cope with rising passenger numbers over what is expected to be a busy summer. Meanwhile, operator Swedavia, has announced that “major recruitment efforts are under way” in a bid to ease congestion at the airport principally caused by the lack […]

Perth Airport unveils new self-service technology

Perth Airport says that returning passengers will notice ‘some changes’ in its International terminal that it believes will further enhance the passenger experience. “To streamline passenger check-in, an exciting new addition is the conversion of 16 check-in counters at T1 International into automated bag drops and 36 new self-check-in kiosks in what was the queuing […]

Saudi Arabia unveils plans to reduce hassle of international travel

Saudi Arabia’s General Authority of Civil Aviation (GACA) has announced a Harmonising Air Travel policy, which it says will make international travel to the Kingdom “simpler, easier and more enjoyable by removing the confusion over travel requirements currently discouraging millions of people from booking flights”. Designed in co-operation with the UN’s International Civil Aviation Organisation […]

CATSA apologises for delays at Canadian airports

The Canadian Air Transport Security Authority (CATSA) has apologised for the inconvenience to air travellers resulting from the recent increase in wait times at some major airports. In a direct message to passengers, CATSA CEO, Mike Saunders, assured the travelling public that the federal Crown corporation is aggressively working to address the situation. Saunders said: […]

Traffic and income rises ensure better Q1 for Swedish airport operator

Air travel continued its recovery in Sweden during the first quarter of 2022, with four times as many passengers passing through the country’s airports than the same period a year ago. A total four million passengers used the country’s gateways in Q1, the upturn in traffic providing a much needed financial boost for airport operator, […]

ACI World honours airports for customer experience excellence

ACI World has today announced the 2021 inductees into the ACI Director General’s Roll of Excellence, recognising airports that have consistently delivered exceptional customer experience in the opinion of travellers. The honour is conferred to airports that have won multiple awards over a five-year period in the last 10 years as part of the Airport […]

Santo Domingo’s Las Américas International Airport unveils new-look central atrium

The President of the Dominican Republic, Luis Abinader, together with the CEO of VINCI Concessions and president of VINCI Airports, Nicolas Notebaert, have inaugurated the new central atrium of the Las Américas International in Santo Domingo. The €14 million upgrade is part of VINCI Airports’ “modernisation and optimisation plan” for the gateway to improve the […]

Oklahoma City’s Will Rogers World Airport unveils terminal expansion

The first phase of the Will Rogers World Airport Terminal Expansion project in Oklahoma City is complete. Led by HOK and Oklahoma City-based FSB, the expansion is designed to put the “world” back in Will Rogers World Airport, adding a new east concourse with four new gates (along with the flexibility to open six more […]

Cork Airport revamps website to enhance customer service offering

Cork Airport has introduced significant upgrades to the corkairport.com website, including a 24/7 webchat facility along with flight information details for departing and arriving passengers via WhatsApp. Over the course of the COVID-19 pandemic, Cork Airport recorded an increased number of queries from departing and arriving passengers, particularly around government travel advice, international travel restrictions […]

Istanbul Airport opens ‘Youth Lounge’ for younger passengers

Istanbul Airport may just have achieved another first by opening what it believes is the world’s first airport ‘Youth Lounge’ for passengers in the 15-30 year age group. It promises that the new facility – located in the international departures level – will offer “an exclusive, relaxing, and enjoyable travel experience to young people” as […]

Samarkand’s new state-of-the-art terminal opens for business

Air Marakanda, operator of the newly-expanded and redeveloped Samarkand International Airport, officially opened the airport’s new state-of-the-art terminal today. Passengers onboard flight HY-045/046 from Tashkent were the first to use the new terminal. The public-private partnership responsible for the $80 million project comprises Air Marakanda and state partner Uzbekistan Airports JCS. The construction work was […]

Turin Airport to trial new AI equipped personal mobility devices

Turin-Caselle Airport (TRN) in Italy has begun trials of a new personal mobility devices for passengers with reduced mobility. Ongoing trials are aimed at testing the SEDIA (SEat Designed for Intelligent Autonomy) wheelchair, an innovative device with autonomous driving and voice commands. It has been developed by start-up Alba Robot as part of Torino City […]

Frankfurt Airport’s Terminal 1 set to celebrate 50th anniversary

Frankfurt Airport (FRA) will celebrate the 50th anniversary of Terminal 1 on Monday, March 14. When it opened, Terminal 1 was one of the most advanced facilities of its kind in Europe and meant that for the first time at the German airport, all key passenger-facing processes, from check-in to boarding, were under one roof. […]

ACI World names best airports on the planet for customer experience

ACI World has today revealed the recipients of this year’s Airport Service Quality (ASQ) Awards which celebrate and showcase the world’s best airports as voiced by travellers. The COVID-19 pandemic continued to have a major impact on passenger traffic in 2021 with evolving health measures and a new set of expectations affecting how the airport […]

Gatwick to reopen South Terminal for start of summer schedules

London’s Gatwick Airport is to reopen its South Terminal in March – nearly two years after its ‘temporary closure’ – to help meet the expected strong demand for international travel this summer and beyond. The news comes on the day that testing requirements for those arriving into the UK have been eased significantly, with fully […]

New lounge opens at Zambia’s Kenneth Kuanda International Airport

National Aviation Services (NAS) and NAC2000 Corporation today launched their Pearl Lounge at Kenneth Kaunda International Airport (KKIA) in Lusaka, Zambia. Located in the airport’s new terminal, the lounge is part of Zambia Airports Corporation Limited’s (ZACL) efforts to upgrade international airports in the country. Last June, ZACL awarded a five-year tender to NAS and […]

Europe’s governments urged to lift all travel restrictions for the fully vaxed

ACI Europe and IATA are urging Europe’s governments to lift all travel restrictions for fully vaccinated/recovered individuals holding a valid COVID Certificate – as advised by the new regime for travel within the EU which comes into force today. This new regime, set out by an EU Council Recommendation adopted on January 25, is based […]

Using flow analytics to better manage the use and cleaning of restrooms

Never have the restroom habits of travellers been of quite as much interest to airport operators as they have become over the last two years. While airports have always had to maintain high hygiene standards, the pandemic has forced a renewed focus on how high-touch, high-traffic areas are used, cleaned, and sanitised. Previously, for example, […]

Advances in wayfinding present new opportunities for airports

Outdoor navigation technology has been in your pocket for years. In fact, you have to make a real effort to buy a phone that isn’t capable of providing a detailed map of the world. But as fantastic as this technology is, the navigation – which is enabled via GPS – often drops out when you […]

DXB fully open for business ahead of traditional peak season for travel

Dubai International Airport (DXB) is 100% operational again with all terminals, concourses, lounges, restaurants and retail outlets open for business following the reopening of the final phase of Terminal 3’s Concourse A. Terminal 3 is expected to serve more than 1.6 million passengers in the second half of December during the month’s peak seasonal travel […]

Innovative travel experience planned for Kansas City’s new terminal

Henderson Engineers, a national building systems design firm, is leading the charge on cementing the new single terminal Kansas City International Airport (MCI) as a world-class facility. As the lead engineer on the $1.5 billion project, the firm is working closely with project partner Siemens to equip MCI with innovative technology for a cutting-edge experience […]

Finding the Way

Karlee Butler Kennedy contends that the growth in geospatial data and digital indoor wayfinding can only enhance the passenger experience at airports. As people return to the world’s airports, they are finding an impressive assortment of creative leisure activities, world-class food and drink, and unique offerings that highlight a geographical region’s history and strengths. And […]

Delivering the future at Pittsburgh International Airport

Sustainability is central to the design and development of Pittsburgh International Airport’s new $1.1 billion terminal, writes Gensler’s Ty Osbaugh. Sustainabilty at airports has become increasingly aligned only with environmental issues, and while these considerations are important, there are many other facets to it that are equally important to understand and incorporate in aviation development […]

Cargo and passenger volumes on the rise in Hong Kong

Cargo volumes at Hong Kong International Airport (HKG) continue to go in the right direction, soaring by 14.7% in October, to reach 462,000 tonnes during the month. The airport also handled 137,000 passengers and 13,995 flight movements, representing year-on-year increases of 72.6% and 28.7%, respectively. HKG operator, Airport Authority Hong Kong (AAHK), attributes October’s increase […]

Las Vegas McCarran welcomes back flights from Europe

Nearly 20 months after the last transatlantic flight carrying tourists landed in Las Vegas, Virgin Atlantic Airways returned to Las Vegas on Monday, November 8. The Boeing 787-9 touched down the same day policies for foreign national air travellers to the United States changed, allowing more vaccinated international visitors to enter the country. The flight was greeted in […]

Ferrovial Airports to open a network of vertiports in the UK

Ferrovial Airports has announced plans to deploy a network of more than 25 vertiports – bases for electric take-off and landing (eVTOL) aircraft to operate from – in the United Kingdom. It claims that the initiative is another step in its bid to lead the mobility of the future through the development of infrastructure for […]

Passenger flow technology to enhance security operations at London Gatwick

London Gatwick Airport has selected Veovo’s Passenger Predictability solution to optimise security operations and improve passenger flow. According to the technology company, the partnership will allow the airport to efficiently handle increasing passenger numbers and build back better for a more sustainable, passenger-centred travel experience. Veovo’s AI-powered technology gives Gatwick real-time awareness of people’s movement […]

SITA to make its Digital Travel Declaration solution free to governments

SITA today announced that it is to make its Digital Travel Declaration solution – which allows passengers to share required travel and health documentation with governments ahead of travel – available to governments free of charge globally. It claims that the move is aimed at addressing the global challenge of submitting and verifying health documentation […]

Airports look to future at ACI Europe’s Annual Congress

The soon-to-open new East Wing of Geneva Airport welcomed over 250 delegates this week as it hosted ACI Europe’s 31st Annual Congress & General Assembly, and it proved to be a lively affair, and welcome tonic for many participants, some of which were physically attending their first industry event in two years. The association’s director […]

Always welcome

The leaders of some of the world’s biggest airport lounge operators tell us a little more about their businesses, how they are coping with the traffic downturn and the potential impact COVID might have on the airport hospitality industry. Aviation and hospitality are arguably two of the industries to be hardest hit by the coronavirus […]

Orange Line rail services to resume to Miami International Airport

Miami-Dade County’s Department of Transportation and Public Works (DTPW) has announced that the Orange Line will once resume operations between Dadeland South and Miami International Airport stations at the end of the month. From October 31, Orange Line trains will depart the Dadeland South and Miami Airport stations every 10 minutes weekdays during peak hours […]

Reagan National celebrates the completion of Project Journey

It was a day of celebration for Reagan National today with federal, state and local officials joining Metropolitan Washington Airports Authority (MWAA) president and CEO John Potter at a dedication ceremony to mark the completion of the gateway’s $1 billion capital improvement project. Project Journey has added new 14-gate concourse to replace Gate 35X, which […]

Stockholm Arlanda to re-open Terminal 2 later this month

Some good news from Swedavia today, which has announced that it will open a second terminal at Stockholm Arlanda in response to rising demand. The Swedish airport operator has decided to re-open Terminal 2 on October 26, providing support for the already open Terminal 5. It reveals that the decision was made as a result […]

Revamp planned for public restrooms at BWI Marshall

Recognising that the condition of the public restrooms at Baltimore/Washington International Thurgood Marshall Airport (BWI) can play a significant role in the comfort and satisfaction levels of airport users, the Maryland Board of Public Works has approved a contract to modernise and expand the existing facilities in Concourses B, C and D. The Board, chaired […]

The touchless advantage

Orlando International Airport’s new user-friendly South Terminal C will showcase an array of touchless technologies, writes Curtis Fentress, principal in charge of design at Fentress Architects. Orlando International Airport (MCO), which started 2021 as the busiest gateway in the US for passenger departures, is about a year away from opening its new South Terminal C. […]

Being clinical

Airports continue to innovate when it comes to finding new ways of operating safely during the global pandemic, and for some this has meant opening on-site COVID testing facilities, writes Joe Bates. Aviation’s recovery from the coronavirus pandemic is beginning to gain momentum with domestic travel booming in some parts of the world and hopes […]

SFO’s newest AirTrain stations earn LEED gold certification

San Francisco International Airport’s two newest AirTrain stations, constructed at the Grand Hyatt at SFO and Long-Term Parking, have earned Gold certification from the Leadership in Energy and Environmental Design (LEED) programme developed by the US Green Building Council. The two locations were built as part of a project which extended the AirTrain electric people […]

Transforming KIX

Kansai Airports is renovating Kansai International Airport’s existing facilities and introducing new technology to enhance the passenger experience. Kansai Airports has launched the largest airport renovation project in the region for 50 years to boost the appeal of Kansai International Airport (KIX) and support Japan’s post-pandemic recovery. The move is in line with VINCI Airports’ […]

BLOG: Using technology to navigate COVID-19 Delta variant disruption

From frequent flight delays or cancellations to an increase in the number of unruly passengers the rebound in air travel this summer came with significant challenges, writes James Pacansky, CFO of Erie Regional Airport Authority. The Delta variant has already injected more uncertainty into the future of travel, while the forecast is unclear about the […]

Changi first airport in Asia-Pacific to complete Airport Health Measures Audit

ACI World has congratulated Singapore Changi for becoming the first in the airport in the Asia-Pacific region to successfully complete the Airport Health Measures Audit Program. The Airport Health Measures Audit Program – developed in partnership with Bureau Veritas – supports airports by addressing their specific risks and reassuring passengers through an on-site audit of […]

Gatwick calls for relaxation of COVID testing for double vaccinated travellers

New data shows that the UK’s continued tough travel restrictions have seen the aviation sector across Europe recover twice as quickly as in the UK – with bookings now at around 60% of pre-COVID levels, compared to 30% in the UK – as Europe capitalises on the progress of its vaccine rollout programmes. Gatwick Airport […]

Food deliveries now on offer at Cleveland Hopkins

Hungry passengers can now use their smart phones or digital devices to order their favourite food for pick-up or delivery at Cleveland Hopkins International Airport. The service, available via Fraport USA’s new GateWaiter Mobile Meal Delivery Service app, offers food selections from a variety of the airport’s eateries, including hometown greats Bar Symon, Inca Tea […]

Airport Health Accreditation for Greenville-Spartanburg

Greenville-Spartanburg International Airport (GSP) has become the first airport in South Carolina to be accredited in ACI’s Airport Health Accreditation programme. The Airport Health Accreditation recognises the airport’s commitment to prioritising health and safety measures in line with the aviation industry’s best practices. The accreditation programme enables airports to demonstrate to passengers, staff, regulators, and […]

Queenstown going extra mile for passengers with hidden disabilities

People with disabilities travelling through Queenstown Airport can now do so a little easier thanks to the introduction of the Hidden Disabilities Sunflower Scheme. Sunflower lanyards are a way for passengers to discreetly let staff know they have a non-obvious disability and may need additional support or extra time to access services, move through the […]

COVID safety audit praises Aberdeen and Glasgow airports

Aberdeen and Glasgow airports in the UK have been praised for their high safety standards following an international COVID-secure audit scheme introduced to give passengers confidence in flying as the safe restart of international travel continues. Launched by the Civil Aviation Authority (CAA), the voluntary scheme was introduced following a recommendation from the UK Government’s […]

Helsinki’s “magnificent” new entrance to T2 to open on December 1

Finavia today reminded the world that the “magnificent new entrance” to Terminal 2 at Helsinki Airport will open to passengers on December 1 – exactly 100 days from now. The new entrance, which will lead to new traffic arrangements to the terminal, is the largest development project in Finavia’s history. “The airport’s new entrance and […]

Dubai International Airport preparing for busiest weekend of the year

Dubai International Airport (DXB) is preparing for its busiest weekend of the year and expects to handle more than one million passengers over an 11 day period that traditionally marks the end of the summer holidays in the UAE. The expected surge in numbers to over 100,000 passengers a day at DXB also coincides with the […]

Rome Fiumicino reopens check-in area in Terminal 1

Rome Fiumicino International Airport today reopened the check-in area in Terminal 1, which has been closed since the outbreak of the COVID pandemic in March 2020. The airport, currently handling around 60,000 passengers a day compared to pre-COVID levels of 154,000, believes that the move will help it maximise service and safety levels as demand slowly […]

London City Airport unveils its first public artwork

London City Airport (LCY) has unveiled its first ever public art commission – Destination London, by the critically acclaimed East London artist, Anne Hardy. This unique work, located in the West Pier arrivals corridor, will greet millions of international visitors as passengers return to the airport and London reopens to the world. According to LCY, […]

Frankfurt Airport to open new interactive Visitor Center next week

Frankfurt Airport will open a new €5.7 million multi-media Visitor Center in Terminal 1 on August 2 specifically designed to showcase the “fascinating world of aviation up-close”. Located in Hall C, the 1,200 metre attraction will boast a number of interactive and other features that the airport is confident will offer an exciting glimpse behind […]

London City Airport releases new welcome back video to travellers

London City Airport (LCY) in the UK today released a new video to welcome back and support passengers as they resume travelling through the airport this summer. It has timed the release to coincide with what it calls building momentum at the airport at the start of the summer holiday season, with more international flights […]

Extra funding to support air services to remote communities in Saskatchewan

The Canadian government has announced that it will provide an additional C$1.167 million in funding to the province of Saskatchewan to ensure that it is able to continue the support of essential air services for remote communities. It notes that the global COVID-19 pandemic has created unprecedented challenges for Northern and remote communities which depend […]

New tool to help airports as they gear up for expected rise in traffic

ACI World today released a new tool to assist airports in planning for the return of passengers to their terminals as hopes grow that aviation’s recovery from COVID will gain momentum in the second half of the year. The new Static Capacity Tool – developed by ACI World Business Partner (WBP), Redwater Consulting Group – […]

New biometric solutions introduced at Tokyo Haneda

Collins Aerospace has completed deployment of its ARINC SelfPass biometrics solution at Tokyo Haneda, one of the busiest airports in Asia-Pacific. The technology will help streamline passenger journeys through Haneda by reducing the need for physical interaction with staff and bottlenecks at multiple passenger touchpoints. “Our ‘Face Express’ system will allow passengers to efficiently proceed […]

Pioneering Istanbul Airport renews Airport Health Accreditation

Airports Council International (ACI) today announced that Istanbul Airport has become the first airport in the world to be reaccredited through the Airport Health Accreditation programme. The Turkish gateway was the first in the world to be accredited in 2020 and now the airport is the first in the world to be reaccredited for another […]

Airport Dimensions and Swissport acquires No1 Lounges

Lounge operator Airport Dimensions has acquired the No1 Lounges business through joint venture SwissportALD. The acquisition will see Airport Dimensions and Swissport operate nine No1 lounge portfolio spaces at London Heathrow, London Gatwick, and Birmingham airports in the UK. As part of the acquisition, Airport Dimensions and Swissport will be taking on the iconic No1 […]

Dubai International Airport’s Terminal 1 welcomes first passengers in 15 months

After being awakened from its 15-month long hibernation, Dubai International Airport’s Terminal 1 and Concourse D welcomed back their first passengers today. The first arrival was a flynas flight XY201 from the Saudi Arabian capital of Riyadh. Linked to Terminal 1 by an airport train, the $1.2 billion Concourse D, opened in February 2016 as […]

DXB opens 24/7 laboratory for rapid COVID-19 tests

Dubai International Airport (DXB) has officially opened of one of the world’s largest and most modern airport labs for the on-site processing of COVID-19 RT PCR tests. Located close to Terminal 2, the 20,000 square-foot laboratory is a dedicated facility for round-the-clock processing of RT-PCR test samples collected from passengers at DXB. And according to […]

Recognition for work of Glasgow Airport’s first responders during COVID-19 pandemic

Glasgow Airport’s team of volunteer community first responders have been recognised for their work during the COVID-19 pandemic response. Paul Scott, Kevin McGuire, Steven Mitchell, Douglas McShane, Jeanette Paton, Jennifer Mulligan, Philip Gillespie and Katy Gracey were presented with a commemorative coin from the Scottish Ambulance Service for outstanding dedication and care. Six of those […]

Scenario planning will help airports cope with the expected Q3 upturn in traffic

As restrictions begin to ease in the UK and with many hoping that more countries will be added to the government’s green list, online searches for flights are increasing, writes Entec Si’s Eman Al-Hillawi. While this is positive news for airports, many of which have struggled during the pandemic, it is crucial that they put […]

Slovenia’s Ljubljana Airport unveils new showpiece terminal

Ljubljana Airport today inaugurated its new 10,000sqm passenger terminal, although the Slovenian gateway’s key new asset won’t officially open to passengers until July 1. Operator Fraport Slovenija, a subsidiary of global airport operator Fraport AG, has invested some €21 million in the ultra-modern terminal, which will ensure that Ljubljana Airport is equipped to meet future […]

Star Alliance airlines step up biometric identity programmes

Frequent flyers on Star Alliance member airlines will soon be able to use their biometric identity across any participating airline at any participating airport following a new agreement between the world’s largest airline alliance, NEC Corporation and SITA. The agreement announced today is aimed at accelerating the availability of biometric self-service touchpoints across Star Alliance’s […]

Travel retailer Gebr Heinemann ready to come back stronger

Travel retail operator, Gebr Heinemann, has revealed that it is gearing up for aviation’s recovery and is in a good place to resume where it left off before the global pandemic, despite a 67% drop in revenues in 2020. “We firmly believe in the travel market and are setting our organisation up for the restart, […]

Munich Airport to resume operations in Terminal 1 this summer

Munich Airport will resume operations in Terminal 1 this summer in anticipation of rising passenger numbers. Like many airports around the world, the airport decided to close the terminal to traffic to concentrate operations in Terminal 2 to make best use of its resources and save money. The German gateway handled 400 flights and 36,000 […]

Travel chaos at Europe’s airports this summer unless governments do more to help

ACI Europe has issued a warning to governments about the risk of travellers having to spend hours at Europe’s airports over the summer due to COVID-19 checks. With the on-going and expected further easing of travel restrictions both within Europe and beyond on the back of improving epidemiological situations, Europe’s airports are looking forward to […]

Seven new gates and post security connector open at SFO’s Harvey Milk Terminal 1

San Francisco International Airport’s $2.4 billion Harvey Milk Terminal 1 is a step closer to completion today following the opening of seven new departure gates and a new post-security connector to the International Terminal. Also unveiled today was a new museum gallery and a new display of exhibit content honouring the life and legacy of […]

LAX opens the Tom Bradley International Terminal’s new $1.73 billion West Gates

Los Angeles International Airport (LAX) continues to enhance its infrastructure, this morning celebrating the opening of the $1.73 billion West Gates at the Tom Bradley International Terminal. According to Los Angeles Mayor, Eric Garcetti, the latest investment delivers a modern guest experience with cutting-edge technology, stunning architecture, a checked-bag storage system, biometric boarding gates and […]

First aircraft taxis under LaGuardia Airport’s new skybridge

A Southwest Airlines flight to Tampa today had the honour of becoming the first aircraft to taxi under the new eastern pedestrian skybridge at New York-LaGuardia Airport’s Terminal B. Passengers inside Terminal B awaiting their flights were able to watch the first aircraft taxi right underneath them as they stood inside the pedestrian skybridge. The […]

CAA and Public Health England accredit London City Airport’s health measures

The health and safety measures in place at London City Airport have been formally approved as COVID-secure by the UK’s Civil Aviation Authority (CAA) and Public Health England (PHE), in line with the CART Take-Off guidelines set out by the ICAO. During a rigorous two-day assessment, which included a full audit of the passenger journey […]

Maryland governor visits BWI Airport expansion project

Maryland governor, Larry Hogan, yesterday toured the Baltimore/Washington International Thurgood Marshall Airport’s new Concourse A Extension project. According to the airport, the much anticipated development which will add important services and amenities for Maryland residents and visitors as it remains the busiest airport in the region. “BWI Marshall Airport serves as a critical engine for […]

New Fly Well Clinic opens at John Wayne Airport

California’s John Wayne Airport has announced the opening of a Fly Well Clinic, making it one of just a few airports in the US to offer travellers onsite COVID-19 vaccinations, urgent care, telehealth consultations and vital screenings. Located post-security in Terminal B across from Gate 10, the new clinic also will offer flu shots during […]

New technology to help CVG enhance airport experience

Cincinnati/Northern Kentucky International Airport (CVG) is to adopt Veovo’s airport-wide flow management technology to obtain a greater understanding of passenger movement beyond the security checkpoint and into other areas of the terminal and concourses. Specifically, the airport will be able to see how travellers, processes and airlines interact and interconnect. “Providing memorable and predictable journeys, from […]

Auto Bag Drop available at Pristina International Airport

Kosovo’s Pristina International Airport – Adem Jashari  has enhanced its self check-in options for passengers by rolling out Auto Bag Drop (ABD) units across its terminal. The new additions – 10 ABD units from ICM Airport Technics, an Amadeus company – are part of the latest technology upgrade by Limak Kosovo International Airport JSC, which […]

Fraport to take over security duties at Frankfurt Airport

Frankfurt Airport operator, Fraport, will take over responsibility for the bulk of all security operations at the German hub from January 1 next year. According to a new agreement signed with the federal authorities, from 2023, Fraport will be responsible for the organisation, financing, management and performance of aviation security at Frankfurt Airport. The handover […]

DXB gains Airport Health Accreditation for Dubai’s anti-COVID measures

Dubai International Airport (DXB) has gained Airport Health Accreditation from ACI, the certification officially endorsing its efforts to ensure the health and safety of passengers and airport workers. The Airport Health Accreditation (AHA) programme is designed to help reassure the travelling public about the safety of airport facilities and the precautions being taken by airports […]

XpresSpa offers 30 minute PCR COVID-19 tests at SFO and 10 other US airports

San Francisco International Airport (SFO) has become the latest US gateway to open a COVID-19 testing facility operated by the XpresSpa Group. The XpresCheck at SFO is a pop-up facility located pre-security, near the baggage claim area on the Arrivals level at Terminal 3 and boasts nine separate testing rooms that between them are capable […]

Reagan National celebrates opening of 14 new gates

The Metropolitan Washington Airports Authority and American Airlines are celebrating the soft opening of 14 gates in a newly constructed 225,000-square-foot concourse at Ronald Reagan Washington National Airport (DCA). A major milestone in the airport’s Project Journey capital improvement programme, the new concourse will serve as the home of American Airlines’ regional operations at DCA […]

Etihad to trial IATA’s digital ‘health passport’ on flights from Abu Dhabi

Etihad Airways will become the first airline to trial the IATA Travel Pass app, which ratifies the travel health credentials of passengers, on flights from Abu Dhabi to Chicago, New York, Washington and Toronto. The trial will run from now and May 31, with both Etihad and IATA hoping that it will simplify the travel […]

LAX steps up its COVID-19 testing options with one-hour PCR service

Los Angeles International Airport (LAX) now offers COVID-19 Polymerase Chain Reaction (PCR) tests with results guaranteed in less than an hour with the addition of a new testing option at the Tom Bradley International Terminal. The tests are in addition to PCR tests being offered for sale at several locations throughout the airport (with results […]

Uber Eats comes to Toronto Pearson’s Terminals 1 and 3

Uber Eats is now available from a variety of HMSHost-operated restaurants across Terminals 1 and 3 at Toronto Pearson International Airport. According to the Greater Toronto Airports Authority (GTAA), the “innovative partnership” offers convenience and contactless ordering for consumers, while also providing additional revenue for on-site restaurants. It is also believed to make Pearson the […]

Quarantine free flights resume between Australia and New Zealand

Airports in Australia and New Zealand have been celebrating the reopening of quarantine free trans-Tasman travel for the first time in 12 months. In Brisbane, Brisbane Airport opened 16 ‘Green Lane’ services yesterday to accommodate Air New Zealand and Qantas flights between BNE and Auckland, Wellington, and Christchurch. The airport reports that all eight arrivals […]

Incheon’s World Aviation Conference watched by 27,000 viewers on YouTube

Aviation leaders from across the globe and an impressive 27,000 viewers virtually watched the recent World Aviation Conference (WAC) in South Korea, hosted by Incheon International Airport Corporation (IIAC). This year’s event was staged a few weeks ahead of the upcoming 20th anniversary of Incheon International Airport, which within five years of its opening was […]

Washington DC’s airports look to enhance passenger experience

The Metropolitan Washington Airports Authority has chosen Jacobs to help it enhance the overall airline and passenger experience at Reagan National and Dulles airports. Under the terms of the agreement, Jacobs will provide facilities condition assessment (FCA) and enterprise asset management (EAM) services at both Ronald Reagan Washington National Airport (DCA) and Washington Dulles International […]

UK travel industry questions government’s new plan for air travel

New research by the Airport Operators Association (AOA) and ABTA – The Travel Association have questioned the UK government’s new traffic light system for the resumption of international air travel from England. They warn that the cost of PCR testing for international travel in the UK is double that of testing in other European countries. […]

Most passengers would accept digital health passports – new survey

New research by Amadeus indicates that 90% of travellers would be comfortable using a digital health passport for future travel. Indeed, the study, commissioned by Amadeus and delivered by Censuswide, claims that 41% of travellers were keen to book an international trip within six weeks of restrictions lifting. The study, says Amadeus, found that just […]

Incheon takes Airport Customer Experience Accreditation to a new level

Incheon International Airport, arguably the Airport Service Quality (ASQ) king of recent years, has become the first gateway to achieve a new Level 4 status in ACI’s Airport Customer Experience Accreditation programme. Since ACI launched the world’s first Airport Customer Experience Accreditation programme in 2019, 45 airports around the world joined the programme to improve […]

Signs of recovery but aviation faces tough year ahead – ACI World

New analysis from ACI World shows that despite some positive signs for recovery emerging, the impact of the COVID-19 crisis on airport revenues will still be deeply felt in 2021. According to its Advisory Bulletin: The impact of COVID-19 on the airport business and path to recovery published today, 4.7 billion fewer passengers or 47.5% […]

Dubai International becomes world’s first ‘smart reading airport’

Passengers passing through Dubai International Airport (DXB) now have free access to Magzter’s collection of more than 7,000 leading magazines, newspapers, journals and comics, arguably making it the world’s first ‘smart reading airport’. A fully contactless and paperless digital experience – using geo-fencing satellite technology – the Magzter partnership enables visitors to download the latest […]

Hong Kong successfully completes digital health pass trial

In a hugely pioneering initiative, Hong Kong International Airport (HKIA) has successfully conducted the trial of digital health passes on a flight between Hong Kong and Los Angeles. It believes the move signifies its commitment to providing a seamless travel experience for passengers under the new normal as a result of COVID-19. Designed to provide […]

Survey shows that airports continue to invest in IT solutions

Airports are accelerating their investment in technology to aid the aviation industry’s recovery from the COVID-19 pandemic, according to a new report issued today by ACI World. Based on the findings of a survey by IT provider SITA, airports have been agile in adapting to the changing health and safety requirements, focusing on automated and […]

Unique new art exhibit opens at New Chitose Airport

Japan’s Agency for Cultural Affairs has opened a new art exhibit at New Chitose Airport as part of its ‘Culture Gate to Japan‘ initiative. Artworks by the creative group Naked, Inc. are exhibited at the airport, as well as on the web, with the aim of promoting the appeals of Japanese culture and sharing it with […]

Abu Dhabi International Airport opens rapid testing lab for COVID-19

Abu Dhabi International Airport (AUH) has opened a rapid testing lab for COVID-19 in a bid to facilitate the resumption of air travel and assist with quarantine tracking procedures. The new facility, opened by Abu Dhabi Airports in partnership with Pure Health and Tamouh Healthcare, is believed to be one of the region’s first PCR […]

Swissport begins serving IAG airlines at Berlin Brandenburg

Global ground handler, Swissport, has signed a three-year contract with IAG to provide services to its airlines serving Berlin Brandenburg International Airport (BER). The new additions – British Airways, Iberia and Vueling – means that Swissport now provides ground handling services to 17 airlines at Germany’s new €6 billion capital city airport. A British Airways […]

London Gatwick to introduce vehicle drop off fees from Monday

It is not going to be popular, but London’s Gatwick Airport is to go ahead with its decision to introduce a £5 charge for vehicles dropping off passengers directly outside its North Terminal. The UK gateway will introduce the charge from Monday, March 8, and describes it as “a new revenue stream to help protect […]

Unlocking the sky with eVTOL taxi services

Tomorrow’s airports will need to be cleaner, quieter, and less reliant on ground-based infrastructure. Clare Williams Fannin spoke to Duncan Walker of Skyports to find out how the use of electric air-taxis can help them achieve these objectives. There can be little doubt that a journey to and from an airport can be challenging. Road […]

Rapid pre-departure COVID testing trial at Edinburgh Airport

Pre-departure rapid testing that delivers results within 15 minutes is being trialled at Edinburgh Airport as part of recovery planning for aviation in Scotland. The week-long trial started today and uses tests that only require a saliva sample, meaning no nasal swab and a more positive testing experience. PocDoc and BioSure are running the trial, […]

Hygiene and customer service remain top priorities for airports

ACI World today revealed the results of its annual Airport Service Quality (ASQ) customer excellence survey, with 33 airports picking up ‘hygiene’ awards in the programme which was modified for 2020 to take into account the impact of the COVID-19 pandemic and the airport industry’s response to it. Despite the challenges posed by the pandemic, […]

Seattle-Tacoma International Airport brings new ‘inscentive’ to travel

The pandemic caused obvious disruptions to the travel industry in 2020, but perhaps less obvious, are the lingering and serious emotional impacts on travellers. According to the New York Times, some 74% of travellers report feeling anxious about traveling due to COVID-19, which is a worryingly high figure for the aviation industry. So how are […]

New technology enhances security checkpoints at BWI Marshall Airport

Baltimore/Washington International Thurgood Marshall Airport has launched a pilot programme that uses innovative technology to provide social distancing information and assessment for customers at security checkpoints. The project uses Light Detection and Ranging (LiDAR) technology and sophisticated software from partner CrowdVision to monitor, analyse and report on physical distancing at the airport’s B security checkpoint. […]

Norway’s airports invest in customer satisfaction technology

Eight of Norway’s biggest airports will soon boast new customer experience feedback technology provided by HappyorNot. Its  Smiley Touch touchscreen terminals will help airport operator, Avinor, collect customer feedback at security checkpoints at the gateways, which include Oslo, Bergen and Stavanger. According to HappyorNot, with this in-moment, actionable customer experience feedback data, “Avinor’s management and […]

Airport Health Accreditation for Brisbane’s gateway to the world

Brisbane Airport’s efforts to combat COVID-19 and ensure that it is a safe environment for passengers and staff have led to it being accredited in ACI’s Airport Health Accreditation (AHA) programme. The ACI AHA is a global benchmark, independently assessing an airport’s alignment with ACI Aviation Business Restart and Recovery Guidelines, the International Civil Aviation […]

Rome’s airports first in world to complete health measures audit

Rome’s Fiumicino and Ciampino airports have become the first in the world to successfully complete the new Airport Health Measures Audit Programme. Developed by ACI and Bureau Veritas, the programme is designed to support the airport industry’s recovery from COVID-19 by addressing specific risks and reassuring passengers through an on-site audit. Fiumicino and Ciampino – […]

Busy start to New Year expected at Dubai International Airport

Dubai Airports is gearing up for an upsurge in the number of passengers expected to pass through Dubai International (DXB) over the next few days. It is estimated that 545,000 passengers will use DXB between January 1-7, with throughput peaking on January the 2nd and 3rd when more than 78,000 travellers are expected to depart […]

Spotlight on Quito International Airport

Andrew O’Brian, president and CEO of Corporación Quiport, tells Joe Bates about an eventful and challenging year for Quito International Airport. While 2020 has been a tough year for Quito International Airport and operator, Corporación Quiport, a string of firsts for Latin America and breaking ground on a new cargo complex means that it has […]

Major new Istanbul concession for Plaza Premium Group

Istanbul’s Sabiha Gökçen International Airport (SAW) will hand over the operation of its lounges, fast track and meet and assist services to Plaza Premium Group on January 1, 2021. Under the terms of the concession, Plaza Premium Group has agreed to invest in a series of enhancements and service and facility upgrades at the airport […]

Spotlight on Seattle-Tacoma International Airport

Seattle-Tacoma International Airport (SEA), which is owned and operated by the Port of Seattle, is one of the fastest-growing large hub airports in North America where over the past five years, passenger traffic has grown 41%. Indeed, in 2019, SEA was the eighth busiest airport in the US serving 51.8 million passengers a year and […]

Passengers on Rome to New York flights must prove they are COVID free

Alitalia and Rome airport operator, Aeroporti di Roma (ADR), have announced that from Tuesday, all passengers travelling on one of the three weekly flights to and from New York must present a certification proving that they have tested negative for COVID-19, carried out 48 hours before the flight, or take the antigen test directly at […]

Europe’s aviation sector steps up calls to end quarantines and travel restrictions

The opposition to quarantine measures and other travel restrictions appears to be gathering pace with ACI Europe and a number of other international aviation associations today urging European governments to abolish them. The calls follow new Recommendations published by EASA and the European Centre for Disease Prevention & Control (ECDC), which unequivocally rejects their use […]

Helsinki’s COVID-19 sniffer dogs receive hero awards from kennel club

Helsinki Airport’s COVID-19 sniffer dogs, on duty daily to help prevent the spread of the pandemic, have received Special Hero Dog Awards from the Finnish Kennel Club. Trained to do their jobs by Wise Nose, to date the four enthusiastic new members of airport have sniffed samples taken from more than 2,000 passengers. And on Wednesday, […]

Airport Health Accreditation for Cambodia’s international airports

Cambodia’s Phnom Penh, Siem Reap and Sihanouk airports have been accredited in ACI’s Airport Health Accreditation programme. The gateways are key assets of VINCI Airports and their accreditation is in line with its strategy of demonstrating that all the airports in its global network are fully aligned with industry best practices designed to protect the […]

Rome Fiumicino to trial ‘COVID-tested’ corridors on flights from the US

Rome Fiumicino is set to become the first airport in Europe to activate ‘COVID-tested’ safe air corridors on flights coming from the US, ending the need for passengers to quarantine on arrival, according to operator Aeroporti di Roma (ADR). ADR, which believes that “it is necessary to assess and implement new and additional control systems […]

Madrid Barajas is Europe’s most passenger friendly capital city airport

According to booking platform Omio, Madrid Barajas is Europe’s most “passenger friendly” capital city airport based on a study of 30 gateways across the continent. The study ranked Madrid Barajas (MAD) top for its level of comfort and passenger-friendliness after assessing each individual airport’s facilities that included shops, restaurants and other F&B outlets. Omio states […]

London Gatwick to introduce new COVID-19 screening service

It will cost money to use, but London Gatwick and ExpressTest today announced the opening of a brand-new COVID-19 screening centre at the airport. The site, located within the airport’s Long Stay Car Park at the South Terminal, will offer a fast and accurate and lab-analysed PCR swab test. It will be available for both […]

Biometric boarding for international flights at Fort Lauderdale-Hollywood

Fort Lauderdale-Hollywood International Airport has introduced biometric boarding for all passengers on departing international flights. According to the Florida gateway, its new system delivers a touchless boarding experience whilst complying with US Customs & Border Protection Agency (CBP) requirements for all international travellers to biometrically validate they have departed the country. Developed in partnership with […]

Abu Dhabi trialling new ‘Smart Travel’ system

Abu Dhabi International Airport is trialling a new enhanced ‘Smart Travel’ system, which it is confident will “shorten queues and streamline processes throughout the airport to deliver a smoother and more seamless passenger experience”. Developed by airport operator, Abu Dhabi Airports, in partnership with ConvergentAI and powered by Artificial Intelligence (AI), the new system is […]

Airlines support global approach to health testing to restore faith in aviation

The three global airline alliances, oneworld, SkyTeam and Star Alliance, have joined ACI World in announcing their support for ICAO’s second-phase Council on Aviation Recovery Task Force (CART) report. The airline groups are urging governments to implement the report guidelines for passenger testing protocols, as well as the adoption of digital health pass technology, so […]

Quarantine free travel bubble to open between Hong Kong and Singapore

ACI Asia-Pacific welcomes the implementation of a quarantine-free air travel bubble between Hong Kong SAR and Singapore. It claims that the arrangement, open to all types of travellers, is a much-needed progressive step towards recovery of the sector. “This first-of-a-kind arrangement is a leading example of a risk-based approach that balances the risk of virus […]

AeroGround becomes biggest ground handler at Berlin Brandenburg

Munich Airport subsidiary, AeroGround, has become the biggest ground handler at Germany’s new Berlin Brandenburg Airport (BER). The addition of the Lufthansa Group and Eurowings as clients means that AeroGround Berlin GmbH is the dominant ground handling company at the newly opened gateway. Simon Batt-Nauerz, managing director of AeroGround Berlin GmbH, says: “We are all looking […]

International safety award for Glasgow Airport

Glasgow Airport has scooped the International Safety Award from the British Safety Council in recognition of its commitment to keeping its workers and workplace healthy and safe. The airport is one of 87 organisations to win a Distinction in the 2020 International Safety Awards, which are health and safety’s most prestigious scheme. They recognise organisations […]

Major facelift planned for Dublin’s Terminal 1

Dublin Airport’s Terminal 1 is to undergo a major facelift under plans that have been lodged with Fingal County Council. The core façade and the roof of the terminal are to be replaced with a new modern, energy efficient structure that will completely transform the external appearance of Terminal 1 and give it a new […]

Survive to transform

The COVID-19 pandemic is without doubt the worst crisis the aviation industry has ever faced and could permanently change the way we travel, writes Armando Brunini, CEO and general manager of SEA Milan Airports. Like other airport operators, SEA Milan Airports, responded to the pandemic by implementing a number of measures aimed at safeguarding the […]

Tulsa’s new-look Schwab Hall opens for business

Tulsa International Airport, Oklahoma’s gateway to the world, today unveiled its newly renovated Schwab Hall. Construction on Schwab Hall, the area adjacent to the security checkpoint and rental car counters, began in December 2019 and took nearly eleven months to complete. The project relocated walls, art installations, and utility infrastructure in order to provide an […]

All new facilities at Salt Lake City as Concourse B opens

Salt Lake City International Airport opened its new Concourse B today meaning that all airlines serving the Utah gateway now operate out of new facilities. The new 21 gate concourse B will house Alaska, American, Delta, Frontier, JetBlue, Southwest and United and its opening signals the end of passengers being handled in concourses C, F […]

Pioneering Hyderabad introduces e-boarding for international flights

Hyderabad’s Rajiv Gandhi International Airport has become the first airport in India to introduce e-gates for passengers boarding international flights. The gateway was the first to introduce paper e-boarding on domestic flights, and began trialling its new digital solution for international services – developed in-house by operator GMR Hyderabad International Airport Ltd (GHIAL), this month. […]

TAV committed to ACI’s Airport Health Accreditation programme

Global operator, TAV Airports, today revealed that three of its airports have been certified under ACI’s Airport Health Accreditation programme and that they will soon be joined by another eight. Ankara Esenboğa in Turkey, Skopje in Macedonia and Zagreb in Croatia have already received their certification. While Izmir Adnan Menderes, Gazipasa-Alanya and Milas-Bodrum in Turkey; […]

Hartsfield-Jackson Atlanta introduces touchless feedback technology

Hartsfield-Jackson Atlanta International Airport (ATL) has introduced touchless technology that allows passengers to record their satisfaction levels at the world’s busiest gateway without the need to press any buttons or screens. The new technology from Avius has also been launched at LEGOLAND Florida as the operators of the airport and the theme park search for […]

Hamad becomes first airport to be BSI accredited for COVID-19 health measures

Doha’s gateway to the world has become the first in the world to achieve independent verification from BSI (British Standards Institution) for its implementation of ICAO’s COVID-19 Aviation Health Safety Protocols. The verification for Hamad International Airport (HIA) was conducted following its successful audit for compliance of measures outlined by the ICAO Council Aviation Recovery […]

Gatwick to introduce a fee for vehicles dropping off passengers

It won’t prove to be a popular move with passengers, but Gatwick Airport today revealed that it will start charging for vehicle drop offs outside its terminals, using the money to help it offset some of its COVID-19 losses. Surprisingly it won’t be the only UK airport to do this when the £5 fee is […]

Qatar’s Hamad International Airport trialling pioneering new touchless technology

Doha’s Hamad International Airport is trialling new check-in kiosks that use infra-red technology to detect passengers’ fingerprints and therefore eliminate the need for them to touch any screens. The kiosks, which utilise happyhover and SITA Mobile Solution technology, are being trialled for contactless self-check-in and baggage drop. The introduction of these advanced smart solutions is […]

Quito’s bounce back from COVID-19 continues to gather pace

Quito International Airport continues its recovery from the worst of COVID-19, welcoming back a significant number of international and domestic flights since resuming operations this summer. Between them Avianca, LATAM and Aeroregional have resumed services to eight domestic destinations – Guayaquil, Cuenca, Esmeraldas, Galapagos, Manta, Loja, El Coca and Santa Rosa. While its international route […]

High quality health measures recognised at Montréal-Trudeau

Montréal-Trudeau has followed up its Airport Health Accreditation award by becoming the first Canadian airport, as well as the first facility in Québec, to earn GBAC STAR Facility Accreditation from The Global Biorisk Advisory Council (GBAC). GBAC is a Division of ISSA, the worldwide cleaning industry association, and GBAC STAR is an international accreditation focused […]

COVID-19 testing before international travel would end need for restrictive quarantine measures

ACI World has today reinforced industry calls for the widespread deployment of COVID-19 testing of international passengers before travel as an alternative to restrictive quarantine measures. As a result of the pandemic, ACI recently revealed that the airport industry is anticipating global passenger numbers to decrease by 5.6 billion with an unprecedented $104.5 billion reduction […]

UK airport group introduces biodegradable security bag

Aberdeen, Glasgow and Southampton have become the first airports in the UK to trial a new Oxo-Biodegradable 100ml security bag. All three are operated by AGS Airports Ltd, which believes that the new, free, bags will now remove more than two million single-use plastic bags each year across the group. The technology involved ensures the […]

Airport Health Accreditation for Hyderabad’s gateway to the world

Operator, GHIAL, has announced that Hyderabad’s Rajiv Gandhi International Airport has achieved Airport Health Accreditation (AHA). The accreditation recognises the airport’s efforts to make it a safe environment for passengers and staff in line with ACI’s Aviation Business Restart and Recovery guidelines and ICAO Council Aviation Recovery Task Force (CART) Recommendations along with industry best […]

Miami and Hong Kong gain Airport Health Accreditation

Miami (MIA) and Hong Hong (HKG) have become the latest airports to become accredited under ACI’s Airport Health Accreditation programme. The initiative recognises the high hygiene standards and procedures in place at both airports, with accreditation seen as an important first step that will help aviation’s recovery from COVID-19. “From the onset of the pandemic, […]

Toronto Pearson achieves Airport Health Accreditation

Toronto Pearson International Airport has become the first Canadian airport to be accredited under ACI’s Airport Health Accreditation programme. Deborah Flint, president and CEO of operator, Greater Toronto Airports Authority (GTAA), believes that the award shows how seriously Toronto Pearson is taking COVID-19 and reflects the airport community’s efforts to prioritise the health and wellbeing […]

New terminal still a priority for Leeds Bradford Airport

Leeds Bradford Airport (LBA) in the UK has released some new CGI images of the proposed new terminal it hopes to shortly receive the green light to build. The new images show what the new look check in hall, departures lounge and arrivals gate could look like if the complex is approved. Large glass fronted […]

San Antonio turns to robot technology to help combat COVID-19

San Antonio International Airport (SAT) has become first airport in the world to purchase and deploy the Xenex LightStrike robot to help it combat COVID-19. The Texas gateway is confident that the locally made machine’s ultraviolet (UV) room disinfection technology will eliminate SARS-CoV-2 – the virus that causes COVID-19. “The health and safety of our […]

Hygiene category added to ACI’s annual Airport Service Quality awards

ACI World is to introduce a new ‘Hygiene’ award category to its Airport Service Quality (ASQ) awards this year to reflect the changing landscape in customer experience introduced in response to COVID-19. The impact and effects of the COVID-19 pandemic have brought the global airport industry to a standstill with an estimated reduction in passenger […]

Pilots back call to end UK’s constantly changing quarantine measures

UK pilots union, the British Airline Pilots Association (BALPA), today called on the government to listen to IAG CEO, Willie Walsh, and use effective Covid testing as an alternative to punitive quarantine measures. BALPA, which freely admits that it is one of Walsh’s biggest critics, supports his call to end  the constantly changing and travel […]

World in motion

Preparing for the new normal: ACI launches Airport Health Accreditation programme to assess airport health measures, writes external relations and special events manager, Bojana Jeremic. The COVID-19 pandemic has resulted in a global crisis, bringing airports, airlines, and the entire aviation community around the world to a virtual standstill. As the aviation industry begins to […]

Ecuador’s Quito Airport earns Airport Health Accreditation

Quito International Airport continues to lead the way in Latin America by becoming one of the first airports in the region to be accredited under ACI’s Airport Health Accreditation (AHA) programme. The ACI Airport Health Accreditation is based on the recommendations of ICAO to establish common sanitary measures and is aligned with the best practices […]

MIA passengers can now access checkpoint wait times online

Miami International Airport (MIA) today unveiled a new online service designed to help passengers beat checkpoint queues and better manage their journeys through its facilities. According to the Florida gateway, its passengers now have a personal travel assistant available around the clock, ready to tell them the fastest checkpoint for their flight and how to […]

Biometric technology ensures contactless journeys possible at Beijing Capital

New biometric technology can ensure a completely contactless experience for passengers passing through Beijing Capital International Airport. The human-free journey is possible as the airport has completely automated the entire passenger journey using SITA technology – from check-in and bag drop through to immigration, security, and finally boarding. As a result, passengers only need to […]

Ten ways APIs can revolutionise aviation post-coronavirus

One of the most exciting sources of growth in the travel industry today is the increased use of travel Application Programming Interface (API). 

APIs enable business agility and inter-connectedness and are integral to improving customer experiences as well as internal operations. However, according to Mohamed Amin, head of data and APIs at SITA, the aviation […]

Washington Dulles to open new kerb for shared ride pick-ups

Leaving Washington Dulles International Airport by road is about to get a whole lot easier with the August 18 opening of a newly constructed passenger pick-up kerb built to more efficiently accommodate app-based ride services. The kerb, located on the ground level outside of baggage claim, was built to better accommodate transportation network company (TNC) […]

Traffic slowly beginning to rise at Munich Airport

Munich Airport (MUC) continues to slowly grow its route network, with the gateway currently served by 45 airlines operating services to 140 destinations. The combination of returning airlines and routes meant that the airport handled around 1,100 take-offs a week in early August. The German airport believes that the upturn in traffic reflects the desire […]

Istanbul becomes first airport to be accredited by new health programme

ACI World and ACI Europe today revealed that Istanbul Airport is the first airport to be accredited through its new Airport Health Accreditation programme. ACI’s Airport Health Accreditation programme assists airports by assessing new health measures and procedures introduced as a result of the COVID-19 pandemic in accordance with ICAO Council Aviation Restart Task Force […]

Design-Build Institute of America impressed by SFO’s Grand Hyatt Hotel

San Francisco International Airport’s on-site hotel, the Grand Hyatt at SFO, has won a Project/Team Award in the ‘Commercial/Office’ category in the Design-Build Institute of America”s 2020 National Awards. It will now compete for a National Award of Excellence and Project of the Year to be announced at DBIA’s Design-Build Conference and Expo Awards Ceremony […]

BLOG: Don’t forget about the data

With the UK starting to head towards the new abnormal and travel resuming, many industry voices, including Heathrow and Gatwick airports, are calling for measures, such as COVID-19 testing, to encourage the reinvigoration of international tourism. Questions are, however, being raised around the benefits and drawbacks of collecting and processing large quantities of sensitive data. […]

Small airports and LCCs can lead the US’s recovery

As air traffic across the US recovers from the severe and sudden drop in demand as a result of COVID-19, Crawford, Murphy & Tilly (CMT) – a well-established and growing aviation consultancy – wanted to get a clearer picture of what is happening at airports across the country. Using information from the Transportation Security Administration […]

New body-scanner security equipment for Canberra Airport

Canberra Airport has installed a new security screening system with technology from Smiths Detection to further improve the screening of passengers and their carry-on luggage. Head of aviation, Michael Thomson, notes that the new machines will provide even better screening of passengers and safer flying at his gateway. “Canberra Airport is open for business with […]

Port Authority to extend cogeneration plant agreement at New York JFK

The Port Authority of New York and New Jersey has agreed to extend its deal with Kennedy International Airport Cogeneration (KIAC) Partners to operate, maintain and upgrade the on-airport heating and cooling facility serving the Central Terminal Area at New York JFK. “The Port Authority is thrilled to continue our partnership with KIAC to bring […]

LaGuardia’s Terminal B set for another milestone on August 5

LaGuardia Gateway Partners (LGP) today announced that it will officially open the first seven gates of the Western Concourse of the new state-of-the-art Terminal B at LaGuardia Airport on August 5, 2020. With the opening of these seven gates, Terminal B is one step closer to Governor Andrew Cuomo’s vision of a 21st century LaGuardia […]

NEC and SITA join forces to develop secure walk-through airport solutions

NEC Corporation and SITA have agreed to form a global partnership to develop market-leading solutions to make the dream of a secure walk-through travel experience at airports a reality. The partnership comes as airports and airlines increasingly look to low-touch and automated passenger processing in order to comply with new hygiene requirements following the global […]

Quito can return to handling 50% of its airline traffic from August 1

Quito International Airport has been given the green light for air traffic to return to 50% of its pre-COVID-19 levels from August 1 after successfully proving the effectiveness of its coronavirus prevention measures to Ecuador’s National Emergency Operations Committee (COE). The airport has had permission to handle up to 30% of its usual airline frequencies […]

Plaza Premium Group lounges begin to re-open across the globe

Plaza Premium Lounge has announced that it has begun to resume operations across the globe with its facilities in Hong Kong, Macau, Taipei, Jakarta, Kuala Lumpur, Kota Kinabalu, Langkawi, Abu Dhabi, Hyderabad and Vancouver among the first to reopen. Between them they serve over 100 airlines, which include American Airlines, Air China, British Airways, Cathay […]

Nashville’s new Concourse D to open for business

Nashville International Airport’s new Concourse D will handle its first flights today, with Southwest Airlines operating the first services from the six new gates at the complex. “On behalf of the Board of Commissioners and everyone associated with Nashville International Airport [BNA], I wish to express our excitement with this excellent addition to our airport […]

Raft of new measures enhance Heathrow’s response to COVID-19

Heathrow today revealed that it has rolled out a “raft of anti-viral measures at key touchpoints to protect passengers, reducing the risk of transmission when travelling”. The measures include the introduction of UV cleaning robots, anti-viral disinfecting wraps and sealants, and 100 hygiene-technicians as the airport ramps up its response to COVD-19 and the UK […]

International flights back on the agenda at London City Airport

London City Airport today became the latest gateway to resume international flights as the UK government’s ‘Travel Corridors’ policy come into effect. And, possibly to the surprise of many, the return of flights to popular European holiday destinations from London City Airport (LCY) has been met with massive demand from travellers. According to the airport, […]

Foreign carriers return to Dubai International Airport

Today marked another milestone day in Dubai International Airport’s recovery from the COVID-19 as the UAE gateway welcomed the resumption of scheduled operations by foreign carriers. A total of 13 international airlines resumed scheduled flights this week as Dubai, and Dubai International Airport (DXB), effectively opened for business to overseas tourists from July 7. Airlines […]

Touchless travel coming to Norway this summer

Norwegian airport operator, Avinor, is rolling out an ambitious end-to-end touchless travel programme to tackle the impact of COVID-19 and help restore traveller confidence ahead of Norway’s summer season. Passengers travelling from any of Avinor’s airports can soon begin to check-in, drop their bags, pass through security, and board the aircraft without interpersonal contact, or […]

Virtual help desks open at Los Angeles International Airport

Los Angeles International Airport is trialling the use of virtual help desks at its information booths as US airports step up their fight against COVID-19. The technology connects users with a remotely located member of LAX’s guest experience team via a two-way video monitor, and is currently being trialled in Terminal 2. Los Angeles World […]

PPE vending machines open at Orlando International Airport

Orlando International Airport (MCO) has installed new vending machines that give the travelling public easy access to a variety of face masks, hand sanitisers and other personal protective equipment (PPE). “It is our top priority to make travellers and employees feel safe within our world-class airport,” explains Phil Brown, CEO of  the Greater Orlando Aviation […]

Singapore Changi Airport unveils latest COVID-19 measures

Singapore Changi today announced that it has begun “transforming the passenger experience with new contactless and cleaning innovations for a safer, but yet seamless, airport journey”. It notes that the measures, which include touchless technology and autonomous cleaning robots, will be rolled out airport-wide in preparation for when air travel into and out of Singapore […]

Road to recovery

Airport World provides a global snapshot of how airports have responded to the COVID-19 pandemic and are planning for a brighter future. While passenger traffic has almost ground to a halt across the world, air cargo volumes have soared at many airports in the first four months of 2020 as they handled vital goods and […]

ACI World unveils Smart Security Vision 2040

ACI World today released its Smart Security Vision 2040 , which it is confident sets the foundation for achieving a seamless airport security screening experience in a post-COVID-19 operational reality. It is part of the Smart Security programme, which promotes concepts and solutions that take a risk-based approach, increase efficiency, and enhance the passenger experience, […]

BLOG: Technology will help protect ‘Travel Bubbles’

In 2020 new vocabulary has seeped into global consciousness. From ‘new normal’ to the more practical yet equally disliked ‘social distancing’, the additions to this year’s dictionary paint a bleak, dystopian picture, writes SITA’s Jeremy Springall. But in the last few weeks, fresh terms are being met with interest from wanderlust-stricken travellers and cautious optimism […]

Healthy building certification for SFO’s Harvey Milk Terminal 1

It appears as if aviation has another new facility to be proud of as San Francisco International Airport’s Harvey Milk Terminal 1 has become the first airport terminal in the world to achieve Fitwel certification, a building rating system that provides guidelines on how to design and operate healthier buildings. San Francisco International Airport (SFO) was […]

Amsterdam Schiphol still planning to have a ‘Hyperloop’ link

Amsterdam Schiphol today confirmed that it is still looking at introducing a revolutionary ‘Hyperloop’ ground transport link in the future. The new transport system essentially involves pods capable of holding people, freight and cars being transported at super high speeds inside sealed tubes, that theoretically make it possible to travel hundreds of kilometre distances in […]

BLOG: Air travel volatility – three ways airports can beat the uncertainty

Despite IATA’s warning that passenger demand will not fully recover until 2024, flight data consolidator OAG is reporting green shoots of recovery, writes Veovo’s marketing manager, Siobhan Boyle. Travel lockdowns are easing in many regions, with over sixty airlines relaunching services in June. As air traffic ramps up, airports face daunting capacity planning challenges. Pre […]

Interstate flight restrictions begin to lift at Canberra Airport

Canberra Airport has announced that passengers are now able to fly without restrictions to Sydney and Melbourne. Head of aviation, Michael Thomson, said that his gateway is open for business, and passengers are safe and secure to fly to and from Melbourne and Sydney for business and leisure. “We are very excited people can now […]

Cambodia’s Sihanouk International Airport unveils ambitious new master plan

Cambodia’s Sihanouk International Airport has unveiled a new master plan to accommodate its projected traffic growth for the next 20 years. Construction of a second passenger terminal between now and 2030, extending the airport’s runway by 800 metres to 3,300 metres, a new taxiway and additional aircraft stands are the key projects of Phase 1 […]

New guidance for airports to help industry restart and recover

ACI World has today published comprehensive guidance for airports as they prepare to restart operations to assist them in sustaining a business recovery in the midst of the COVID-19 pandemic. The association estimates that the coronavirus crisis will cost airports more than 4.6 billion passengers and around $97 billion in revenue in 2020. The publication […]

The future of airport terminal planning post COVID-19

The impact of COVID-19 on the aviation industry has been unprecedented, with ACI recently reporting that air travel is down by 95% from a year ago as a result of the travel ban and lockdowns in many countries. They have also estimated that passenger numbers for 2020 could drop by 40%, representing a significant decline […]

Emirates unveils new hygiene kit as flights resume to 9 destinations

Emirates believes that it has set industry-leading safety standards for its passengers with the introduction of complimentary hygiene kits that include masks, gloves, antibacterial wipes and hand sanitiser. It states that the new hygiene kits, launched for today’s resumption of services to nine destinations from Dubai International Airport (DXB), show the care being taken at […]

BLOG: Airport terminals in a post COVID-19 world

Cast your mind back to February and a typical busy airport scene – the packed check-ins; passengers sitting shoulder-to-shoulder at gate lounges; jostling crowds at baggage carousels; hugs and handshakes at arrival halls. So much has changed in such a short time. With the rapid spread of COVID-19, airport terminals have gone from bustling hubs […]

Australia’s Avalon Airport installs pioneering touchless technology

Avalon Airport is set to become the first gateway in Australia to introduce touchless, self-service technology for passengers. The airport – located between the cities of Melbourne and Geelong – states that the pioneering initiative, courtesy of its partnership with Elenium Automation will ensure both world-class safety and a top passenger experience when the airport […]

COVID-19 detection trials to start at London Heathrow

Heathrow CEO, John Holland-Kaye, has told the UK’s House of Commons Transport Committee that COVID-19 detection trials are to start at his gateway as beleaguered Britain steps up its battle against the coronavirus. According to the airport, a key motivation is the desire to drive forward the development of a Common International Standard by trialling […]

Quito Airport ready to resume operations on June 1

Quito Airport has announced that it is working with the airlines and airport community to resume operations on June 1 if given the green light to do so by the Ecuadorian government. The airport, which notes that it has remained open and operational for cargo and repatriation flights for Ecuadorians and foreign nationals throughout the […]

Hong Kong’s airport begins use of ‘disinfection’ technologies

Hong Kong International Airport has become one of the first major gateways in the world to apply the latest disinfection technologies, including disinfection channels, antimicrobial coating and autonomous cleaning robots to protect passengers and staff from COVID-19 infection. The airport has effectively become the test bed for CLeanTech, a full-body disinfection channel facility, which is […]

Different times

Dublin Airport’s managing director, Vincent Harrison, talks to Joe Bates about a record breaking 2019, a long-awaited new runway, his gateway’s 80th birthday and returning to full operations after COVID-19. Aviation, the global economy and life maybe very much on hold for now due to the COVID-19 pandemic, but there is no doubting that when […]

Report outlines new reality for airport retail post COVID-19

According to a survey by Swiss research agency, M1nd-set, over 60% of international travellers will fly again within the first three months of COVID-19 travel restrictions being lifted. The report, based on feedback from 1,500 consumers in the first half of April, aims to find out how passengers have been affected by COVID-19 and when […]

Aviation to reset as passenger traffic hits rock bottom in Asia-Pacific

ACI Asia-Pacific believes that passenger numbers across the region have hit “rock bottom” based on new traffic figures that show a 95% decrease in throughput at 18 of the region’s busiest airports. The year-on-year traffic figures are for airports in the major aviation markets of Asia-Pacific and the Middle East. According to ACI Asia-Pacific, initial […]

Singapore Changi to consolidate terminal operations from May 1

Singapore Changi has become the latest airport to announce plans to downsize its operations during the coronavirus crisis, closing Terminal 2 from May 1. Operator, Changi Airport Group (CAG), says that move is in response to “the steep decline in passenger traffic and the likelihood that air travel demand will not return to pre-Covid-19 levels […]