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PASSENGER FACILITATION

Reagan National celebrates opening of 14 new gates

The Metropolitan Washington Airports Authority and American Airlines are celebrating the soft opening of 14 gates in a newly constructed 225,000-square-foot concourse at Ronald Reagan Washington National Airport (DCA). A major milestone in the airport’s Project Journey capital improvement programme, the new concourse will serve as the home of American Airlines’ regional operations at DCA […]

Etihad to trial IATA’s digital ‘health passport’ on flights from Abu Dhabi

Etihad Airways will become the first airline to trial the IATA Travel Pass app, which ratifies the travel health credentials of passengers, on flights from Abu Dhabi to Chicago, New York, Washington and Toronto. The trial will run from now and May 31, with both Etihad and IATA hoping that it will simplify the travel […]

LAX steps up its COVID-19 testing options with one-hour PCR service

Los Angeles International Airport (LAX) now offers COVID-19 Polymerase Chain Reaction (PCR) tests with results guaranteed in less than an hour with the addition of a new testing option at the Tom Bradley International Terminal. The tests are in addition to PCR tests being offered for sale at several locations throughout the airport (with results […]

Uber Eats comes to Toronto Pearson’s Terminals 1 and 3

Uber Eats is now available from a variety of HMSHost-operated restaurants across Terminals 1 and 3 at Toronto Pearson International Airport. According to the Greater Toronto Airports Authority (GTAA), the “innovative partnership” offers convenience and contactless ordering for consumers, while also providing additional revenue for on-site restaurants. It is also believed to make Pearson the […]

Quarantine free flights resume between Australia and New Zealand

Airports in Australia and New Zealand have been celebrating the reopening of quarantine free trans-Tasman travel for the first time in 12 months. In Brisbane, Brisbane Airport opened 16 ‘Green Lane’ services yesterday to accommodate Air New Zealand and Qantas flights between BNE and Auckland, Wellington, and Christchurch. The airport reports that all eight arrivals […]

Incheon’s World Aviation Conference watched by 27,000 viewers on YouTube

Aviation leaders from across the globe and an impressive 27,000 viewers virtually watched the recent World Aviation Conference (WAC) in South Korea, hosted by Incheon International Airport Corporation (IIAC). This year’s event was staged a few weeks ahead of the upcoming 20th anniversary of Incheon International Airport, which within five years of its opening was […]

Washington DC’s airports look to enhance passenger experience

The Metropolitan Washington Airports Authority has chosen Jacobs to help it enhance the overall airline and passenger experience at Reagan National and Dulles airports. Under the terms of the agreement, Jacobs will provide facilities condition assessment (FCA) and enterprise asset management (EAM) services at both Ronald Reagan Washington National Airport (DCA) and Washington Dulles International […]

UK travel industry questions government’s new plan for air travel

New research by the Airport Operators Association (AOA) and ABTA – The Travel Association have questioned the UK government’s new traffic light system for the resumption of international air travel from England. They warn that the cost of PCR testing for international travel in the UK is double that of testing in other European countries. […]

Most passengers would accept digital health passports – new survey

New research by Amadeus indicates that 90% of travellers would be comfortable using a digital health passport for future travel. Indeed, the study, commissioned by Amadeus and delivered by Censuswide, claims that 41% of travellers were keen to book an international trip within six weeks of restrictions lifting. The study, says Amadeus, found that just […]

Incheon takes Airport Customer Experience Accreditation to a new level

Incheon International Airport, arguably the Airport Service Quality (ASQ) king of recent years, has become the first gateway to achieve a new Level 4 status in ACI’s Airport Customer Experience Accreditation programme. Since ACI launched the world’s first Airport Customer Experience Accreditation programme in 2019, 45 airports around the world joined the programme to improve […]

Signs of recovery but aviation faces tough year ahead – ACI World

New analysis from ACI World shows that despite some positive signs for recovery emerging, the impact of the COVID-19 crisis on airport revenues will still be deeply felt in 2021. According to its Advisory Bulletin: The impact of COVID-19 on the airport business and path to recovery published today, 4.7 billion fewer passengers or 47.5% […]

Dubai International becomes world’s first ‘smart reading airport’

Passengers passing through Dubai International Airport (DXB) now have free access to Magzter’s collection of more than 7,000 leading magazines, newspapers, journals and comics, arguably making it the world’s first ‘smart reading airport’. A fully contactless and paperless digital experience – using geo-fencing satellite technology – the Magzter partnership enables visitors to download the latest […]

Hong Kong successfully completes digital health pass trial

In a hugely pioneering initiative, Hong Kong International Airport (HKIA) has successfully conducted the trial of digital health passes on a flight between Hong Kong and Los Angeles. It believes the move signifies its commitment to providing a seamless travel experience for passengers under the new normal as a result of COVID-19. Designed to provide […]

Survey shows that airports continue to invest in IT solutions

Airports are accelerating their investment in technology to aid the aviation industry’s recovery from the COVID-19 pandemic, according to a new report issued today by ACI World. Based on the findings of a survey by IT provider SITA, airports have been agile in adapting to the changing health and safety requirements, focusing on automated and […]

Unique new art exhibit opens at New Chitose Airport

Japan’s Agency for Cultural Affairs has opened a new art exhibit at New Chitose Airport as part of its ‘Culture Gate to Japan‘ initiative. Artworks by the creative group Naked, Inc. are exhibited at the airport, as well as on the web, with the aim of promoting the appeals of Japanese culture and sharing it with […]

Abu Dhabi International Airport opens rapid testing lab for COVID-19

Abu Dhabi International Airport (AUH) has opened a rapid testing lab for COVID-19 in a bid to facilitate the resumption of air travel and assist with quarantine tracking procedures. The new facility, opened by Abu Dhabi Airports in partnership with Pure Health and Tamouh Healthcare, is believed to be one of the region’s first PCR […]

Swissport begins serving IAG airlines at Berlin Brandenburg

Global ground handler, Swissport, has signed a three-year contract with IAG to provide services to its airlines serving Berlin Brandenburg International Airport (BER). The new additions – British Airways, Iberia and Vueling – means that Swissport now provides ground handling services to 17 airlines at Germany’s new €6 billion capital city airport. A British Airways […]

London Gatwick to introduce vehicle drop off fees from Monday

It is not going to be popular, but London’s Gatwick Airport is to go ahead with its decision to introduce a £5 charge for vehicles dropping off passengers directly outside its North Terminal. The UK gateway will introduce the charge from Monday, March 8, and describes it as “a new revenue stream to help protect […]

Unlocking the sky with eVTOL taxi services

Tomorrow’s airports will need to be cleaner, quieter, and less reliant on ground-based infrastructure. Clare Williams Fannin spoke to Duncan Walker of Skyports to find out how the use of electric air-taxis can help them achieve these objectives. There can be little doubt that a journey to and from an airport can be challenging. Road […]

Rapid pre-departure COVID testing trial at Edinburgh Airport

Pre-departure rapid testing that delivers results within 15 minutes is being trialled at Edinburgh Airport as part of recovery planning for aviation in Scotland. The week-long trial started today and uses tests that only require a saliva sample, meaning no nasal swab and a more positive testing experience. PocDoc and BioSure are running the trial, […]

Hygiene and customer service remain top priorities for airports

ACI World today revealed the results of its annual Airport Service Quality (ASQ) customer excellence survey, with 33 airports picking up ‘hygiene’ awards in the programme which was modified for 2020 to take into account the impact of the COVID-19 pandemic and the airport industry’s response to it. Despite the challenges posed by the pandemic, […]

Seattle-Tacoma International Airport brings new ‘inscentive’ to travel

The pandemic caused obvious disruptions to the travel industry in 2020, but perhaps less obvious, are the lingering and serious emotional impacts on travellers. According to the New York Times, some 74% of travellers report feeling anxious about traveling due to COVID-19, which is a worryingly high figure for the aviation industry. So how are […]

New technology enhances security checkpoints at BWI Marshall Airport

Baltimore/Washington International Thurgood Marshall Airport has launched a pilot programme that uses innovative technology to provide social distancing information and assessment for customers at security checkpoints. The project uses Light Detection and Ranging (LiDAR) technology and sophisticated software from partner CrowdVision to monitor, analyse and report on physical distancing at the airport’s B security checkpoint. […]

Norway’s airports invest in customer satisfaction technology

Eight of Norway’s biggest airports will soon boast new customer experience feedback technology provided by HappyorNot. Its  Smiley Touch touchscreen terminals will help airport operator, Avinor, collect customer feedback at security checkpoints at the gateways, which include Oslo, Bergen and Stavanger. According to HappyorNot, with this in-moment, actionable customer experience feedback data, “Avinor’s management and […]

Airport Health Accreditation for Brisbane’s gateway to the world

Brisbane Airport’s efforts to combat COVID-19 and ensure that it is a safe environment for passengers and staff have led to it being accredited in ACI’s Airport Health Accreditation (AHA) programme. The ACI AHA is a global benchmark, independently assessing an airport’s alignment with ACI Aviation Business Restart and Recovery Guidelines, the International Civil Aviation […]

Rome’s airports first in world to complete health measures audit

Rome’s Fiumicino and Ciampino airports have become the first in the world to successfully complete the new Airport Health Measures Audit Programme. Developed by ACI and Bureau Veritas, the programme is designed to support the airport industry’s recovery from COVID-19 by addressing specific risks and reassuring passengers through an on-site audit. Fiumicino and Ciampino – […]

Busy start to New Year expected at Dubai International Airport

Dubai Airports is gearing up for an upsurge in the number of passengers expected to pass through Dubai International (DXB) over the next few days. It is estimated that 545,000 passengers will use DXB between January 1-7, with throughput peaking on January the 2nd and 3rd when more than 78,000 travellers are expected to depart […]

Spotlight on Quito International Airport

Andrew O’Brian, president and CEO of Corporación Quiport, tells Joe Bates about an eventful and challenging year for Quito International Airport. While 2020 has been a tough year for Quito International Airport and operator, Corporación Quiport, a string of firsts for Latin America and breaking ground on a new cargo complex means that it has […]

Major new Istanbul concession for Plaza Premium Group

Istanbul’s Sabiha Gökçen International Airport (SAW) will hand over the operation of its lounges, fast track and meet and assist services to Plaza Premium Group on January 1, 2021. Under the terms of the concession, Plaza Premium Group has agreed to invest in a series of enhancements and service and facility upgrades at the airport […]

Spotlight on Seattle-Tacoma International Airport

Seattle-Tacoma International Airport (SEA), which is owned and operated by the Port of Seattle, is one of the fastest-growing large hub airports in North America where over the past five years, passenger traffic has grown 41%. Indeed, in 2019, SEA was the eighth busiest airport in the US serving 51.8 million passengers a year and […]

Passengers on Rome to New York flights must prove they are COVID free

Alitalia and Rome airport operator, Aeroporti di Roma (ADR), have announced that from Tuesday, all passengers travelling on one of the three weekly flights to and from New York must present a certification proving that they have tested negative for COVID-19, carried out 48 hours before the flight, or take the antigen test directly at […]

Europe’s aviation sector steps up calls to end quarantines and travel restrictions

The opposition to quarantine measures and other travel restrictions appears to be gathering pace with ACI Europe and a number of other international aviation associations today urging European governments to abolish them. The calls follow new Recommendations published by EASA and the European Centre for Disease Prevention & Control (ECDC), which unequivocally rejects their use […]

Helsinki’s COVID-19 sniffer dogs receive hero awards from kennel club

Helsinki Airport’s COVID-19 sniffer dogs, on duty daily to help prevent the spread of the pandemic, have received Special Hero Dog Awards from the Finnish Kennel Club. Trained to do their jobs by Wise Nose, to date the four enthusiastic new members of airport have sniffed samples taken from more than 2,000 passengers. And on Wednesday, […]

Airport Health Accreditation for Cambodia’s international airports

Cambodia’s Phnom Penh, Siem Reap and Sihanouk airports have been accredited in ACI’s Airport Health Accreditation programme. The gateways are key assets of VINCI Airports and their accreditation is in line with its strategy of demonstrating that all the airports in its global network are fully aligned with industry best practices designed to protect the […]

Rome Fiumicino to trial ‘COVID-tested’ corridors on flights from the US

Rome Fiumicino is set to become the first airport in Europe to activate ‘COVID-tested’ safe air corridors on flights coming from the US, ending the need for passengers to quarantine on arrival, according to operator Aeroporti di Roma (ADR). ADR, which believes that “it is necessary to assess and implement new and additional control systems […]

Madrid Barajas is Europe’s most passenger friendly capital city airport

According to booking platform Omio, Madrid Barajas is Europe’s most “passenger friendly” capital city airport based on a study of 30 gateways across the continent. The study ranked Madrid Barajas (MAD) top for its level of comfort and passenger-friendliness after assessing each individual airport’s facilities that included shops, restaurants and other F&B outlets. Omio states […]

London Gatwick to introduce new COVID-19 screening service

It will cost money to use, but London Gatwick and ExpressTest today announced the opening of a brand-new COVID-19 screening centre at the airport. The site, located within the airport’s Long Stay Car Park at the South Terminal, will offer a fast and accurate and lab-analysed PCR swab test. It will be available for both […]

Biometric boarding for international flights at Fort Lauderdale-Hollywood

Fort Lauderdale-Hollywood International Airport has introduced biometric boarding for all passengers on departing international flights. According to the Florida gateway, its new system delivers a touchless boarding experience whilst complying with US Customs & Border Protection Agency (CBP) requirements for all international travellers to biometrically validate they have departed the country. Developed in partnership with […]

Abu Dhabi trialling new ‘Smart Travel’ system

Abu Dhabi International Airport is trialling a new enhanced ‘Smart Travel’ system, which it is confident will “shorten queues and streamline processes throughout the airport to deliver a smoother and more seamless passenger experience”. Developed by airport operator, Abu Dhabi Airports, in partnership with ConvergentAI and powered by Artificial Intelligence (AI), the new system is […]

Airlines support global approach to health testing to restore faith in aviation

The three global airline alliances, oneworld, SkyTeam and Star Alliance, have joined ACI World in announcing their support for ICAO’s second-phase Council on Aviation Recovery Task Force (CART) report. The airline groups are urging governments to implement the report guidelines for passenger testing protocols, as well as the adoption of digital health pass technology, so […]

Quarantine free travel bubble to open between Hong Kong and Singapore

ACI Asia-Pacific welcomes the implementation of a quarantine-free air travel bubble between Hong Kong SAR and Singapore. It claims that the arrangement, open to all types of travellers, is a much-needed progressive step towards recovery of the sector. “This first-of-a-kind arrangement is a leading example of a risk-based approach that balances the risk of virus […]

AeroGround becomes biggest ground handler at Berlin Brandenburg

Munich Airport subsidiary, AeroGround, has become the biggest ground handler at Germany’s new Berlin Brandenburg Airport (BER). The addition of the Lufthansa Group and Eurowings as clients means that AeroGround Berlin GmbH is the dominant ground handling company at the newly opened gateway. Simon Batt-Nauerz, managing director of AeroGround Berlin GmbH, says: “We are all looking […]

International safety award for Glasgow Airport

Glasgow Airport has scooped the International Safety Award from the British Safety Council in recognition of its commitment to keeping its workers and workplace healthy and safe. The airport is one of 87 organisations to win a Distinction in the 2020 International Safety Awards, which are health and safety’s most prestigious scheme. They recognise organisations […]

Major facelift planned for Dublin’s Terminal 1

Dublin Airport’s Terminal 1 is to undergo a major facelift under plans that have been lodged with Fingal County Council. The core façade and the roof of the terminal are to be replaced with a new modern, energy efficient structure that will completely transform the external appearance of Terminal 1 and give it a new […]

Survive to transform

The COVID-19 pandemic is without doubt the worst crisis the aviation industry has ever faced and could permanently change the way we travel, writes Armando Brunini, CEO and general manager of SEA Milan Airports. Like other airport operators, SEA Milan Airports, responded to the pandemic by implementing a number of measures aimed at safeguarding the […]

Tulsa’s new-look Schwab Hall opens for business

Tulsa International Airport, Oklahoma’s gateway to the world, today unveiled its newly renovated Schwab Hall. Construction on Schwab Hall, the area adjacent to the security checkpoint and rental car counters, began in December 2019 and took nearly eleven months to complete. The project relocated walls, art installations, and utility infrastructure in order to provide an […]

All new facilities at Salt Lake City as Concourse B opens

Salt Lake City International Airport opened its new Concourse B today meaning that all airlines serving the Utah gateway now operate out of new facilities. The new 21 gate concourse B will house Alaska, American, Delta, Frontier, JetBlue, Southwest and United and its opening signals the end of passengers being handled in concourses C, F […]

Pioneering Hyderabad introduces e-boarding for international flights

Hyderabad’s Rajiv Gandhi International Airport has become the first airport in India to introduce e-gates for passengers boarding international flights. The gateway was the first to introduce paper e-boarding on domestic flights, and began trialling its new digital solution for international services – developed in-house by operator GMR Hyderabad International Airport Ltd (GHIAL), this month. […]

TAV committed to ACI’s Airport Health Accreditation programme

Global operator, TAV Airports, today revealed that three of its airports have been certified under ACI’s Airport Health Accreditation programme and that they will soon be joined by another eight. Ankara Esenboğa in Turkey, Skopje in Macedonia and Zagreb in Croatia have already received their certification. While Izmir Adnan Menderes, Gazipasa-Alanya and Milas-Bodrum in Turkey; […]

Hartsfield-Jackson Atlanta introduces touchless feedback technology

Hartsfield-Jackson Atlanta International Airport (ATL) has introduced touchless technology that allows passengers to record their satisfaction levels at the world’s busiest gateway without the need to press any buttons or screens. The new technology from Avius has also been launched at LEGOLAND Florida as the operators of the airport and the theme park search for […]

Hamad becomes first airport to be BSI accredited for COVID-19 health measures

Doha’s gateway to the world has become the first in the world to achieve independent verification from BSI (British Standards Institution) for its implementation of ICAO’s COVID-19 Aviation Health Safety Protocols. The verification for Hamad International Airport (HIA) was conducted following its successful audit for compliance of measures outlined by the ICAO Council Aviation Recovery […]

Gatwick to introduce a fee for vehicles dropping off passengers

It won’t prove to be a popular move with passengers, but Gatwick Airport today revealed that it will start charging for vehicle drop offs outside its terminals, using the money to help it offset some of its COVID-19 losses. Surprisingly it won’t be the only UK airport to do this when the £5 fee is […]

Qatar’s Hamad International Airport trialling pioneering new touchless technology

Doha’s Hamad International Airport is trialling new check-in kiosks that use infra-red technology to detect passengers’ fingerprints and therefore eliminate the need for them to touch any screens. The kiosks, which utilise happyhover and SITA Mobile Solution technology, are being trialled for contactless self-check-in and baggage drop. The introduction of these advanced smart solutions is […]

Quito’s bounce back from COVID-19 continues to gather pace

Quito International Airport continues its recovery from the worst of COVID-19, welcoming back a significant number of international and domestic flights since resuming operations this summer. Between them Avianca, LATAM and Aeroregional have resumed services to eight domestic destinations – Guayaquil, Cuenca, Esmeraldas, Galapagos, Manta, Loja, El Coca and Santa Rosa. While its international route […]

High quality health measures recognised at Montréal-Trudeau

Montréal-Trudeau has followed up its Airport Health Accreditation award by becoming the first Canadian airport, as well as the first facility in Québec, to earn GBAC STAR Facility Accreditation from The Global Biorisk Advisory Council (GBAC). GBAC is a Division of ISSA, the worldwide cleaning industry association, and GBAC STAR is an international accreditation focused […]

COVID-19 testing before international travel would end need for restrictive quarantine measures

ACI World has today reinforced industry calls for the widespread deployment of COVID-19 testing of international passengers before travel as an alternative to restrictive quarantine measures. As a result of the pandemic, ACI recently revealed that the airport industry is anticipating global passenger numbers to decrease by 5.6 billion with an unprecedented $104.5 billion reduction […]

UK airport group introduces biodegradable security bag

Aberdeen, Glasgow and Southampton have become the first airports in the UK to trial a new Oxo-Biodegradable 100ml security bag. All three are operated by AGS Airports Ltd, which believes that the new, free, bags will now remove more than two million single-use plastic bags each year across the group. The technology involved ensures the […]

Airport Health Accreditation for Hyderabad’s gateway to the world

Operator, GHIAL, has announced that Hyderabad’s Rajiv Gandhi International Airport has achieved Airport Health Accreditation (AHA). The accreditation recognises the airport’s efforts to make it a safe environment for passengers and staff in line with ACI’s Aviation Business Restart and Recovery guidelines and ICAO Council Aviation Recovery Task Force (CART) Recommendations along with industry best […]

Miami and Hong Kong gain Airport Health Accreditation

Miami (MIA) and Hong Hong (HKG) have become the latest airports to become accredited under ACI’s Airport Health Accreditation programme. The initiative recognises the high hygiene standards and procedures in place at both airports, with accreditation seen as an important first step that will help aviation’s recovery from COVID-19. “From the onset of the pandemic, […]

Toronto Pearson achieves Airport Health Accreditation

Toronto Pearson International Airport has become the first Canadian airport to be accredited under ACI’s Airport Health Accreditation programme. Deborah Flint, president and CEO of operator, Greater Toronto Airports Authority (GTAA), believes that the award shows how seriously Toronto Pearson is taking COVID-19 and reflects the airport community’s efforts to prioritise the health and wellbeing […]

New terminal still a priority for Leeds Bradford Airport

Leeds Bradford Airport (LBA) in the UK has released some new CGI images of the proposed new terminal it hopes to shortly receive the green light to build. The new images show what the new look check in hall, departures lounge and arrivals gate could look like if the complex is approved. Large glass fronted […]

San Antonio turns to robot technology to help combat COVID-19

San Antonio International Airport (SAT) has become first airport in the world to purchase and deploy the Xenex LightStrike robot to help it combat COVID-19. The Texas gateway is confident that the locally made machine’s ultraviolet (UV) room disinfection technology will eliminate SARS-CoV-2 – the virus that causes COVID-19. “The health and safety of our […]

Hygiene category added to ACI’s annual Airport Service Quality awards

ACI World is to introduce a new ‘Hygiene’ award category to its Airport Service Quality (ASQ) awards this year to reflect the changing landscape in customer experience introduced in response to COVID-19. The impact and effects of the COVID-19 pandemic have brought the global airport industry to a standstill with an estimated reduction in passenger […]

Pilots back call to end UK’s constantly changing quarantine measures

UK pilots union, the British Airline Pilots Association (BALPA), today called on the government to listen to IAG CEO, Willie Walsh, and use effective Covid testing as an alternative to punitive quarantine measures. BALPA, which freely admits that it is one of Walsh’s biggest critics, supports his call to end  the constantly changing and travel […]

World in motion

Preparing for the new normal: ACI launches Airport Health Accreditation programme to assess airport health measures, writes external relations and special events manager, Bojana Jeremic. The COVID-19 pandemic has resulted in a global crisis, bringing airports, airlines, and the entire aviation community around the world to a virtual standstill. As the aviation industry begins to […]

Ecuador’s Quito Airport earns Airport Health Accreditation

Quito International Airport continues to lead the way in Latin America by becoming one of the first airports in the region to be accredited under ACI’s Airport Health Accreditation (AHA) programme. The ACI Airport Health Accreditation is based on the recommendations of ICAO to establish common sanitary measures and is aligned with the best practices […]

MIA passengers can now access checkpoint wait times online

Miami International Airport (MIA) today unveiled a new online service designed to help passengers beat checkpoint queues and better manage their journeys through its facilities. According to the Florida gateway, its passengers now have a personal travel assistant available around the clock, ready to tell them the fastest checkpoint for their flight and how to […]

Biometric technology ensures contactless journeys possible at Beijing Capital

New biometric technology can ensure a completely contactless experience for passengers passing through Beijing Capital International Airport. The human-free journey is possible as the airport has completely automated the entire passenger journey using SITA technology – from check-in and bag drop through to immigration, security, and finally boarding. As a result, passengers only need to […]

Ten ways APIs can revolutionise aviation post-coronavirus

One of the most exciting sources of growth in the travel industry today is the increased use of travel Application Programming Interface (API). 

APIs enable business agility and inter-connectedness and are integral to improving customer experiences as well as internal operations. However, according to Mohamed Amin, head of data and APIs at SITA, the aviation […]

Washington Dulles to open new kerb for shared ride pick-ups

Leaving Washington Dulles International Airport by road is about to get a whole lot easier with the August 18 opening of a newly constructed passenger pick-up kerb built to more efficiently accommodate app-based ride services. The kerb, located on the ground level outside of baggage claim, was built to better accommodate transportation network company (TNC) […]

Traffic slowly beginning to rise at Munich Airport

Munich Airport (MUC) continues to slowly grow its route network, with the gateway currently served by 45 airlines operating services to 140 destinations. The combination of returning airlines and routes meant that the airport handled around 1,100 take-offs a week in early August. The German airport believes that the upturn in traffic reflects the desire […]

Istanbul becomes first airport to be accredited by new health programme

ACI World and ACI Europe today revealed that Istanbul Airport is the first airport to be accredited through its new Airport Health Accreditation programme. ACI’s Airport Health Accreditation programme assists airports by assessing new health measures and procedures introduced as a result of the COVID-19 pandemic in accordance with ICAO Council Aviation Restart Task Force […]

Design-Build Institute of America impressed by SFO’s Grand Hyatt Hotel

San Francisco International Airport’s on-site hotel, the Grand Hyatt at SFO, has won a Project/Team Award in the ‘Commercial/Office’ category in the Design-Build Institute of America”s 2020 National Awards. It will now compete for a National Award of Excellence and Project of the Year to be announced at DBIA’s Design-Build Conference and Expo Awards Ceremony […]

BLOG: Don’t forget about the data

With the UK starting to head towards the new abnormal and travel resuming, many industry voices, including Heathrow and Gatwick airports, are calling for measures, such as COVID-19 testing, to encourage the reinvigoration of international tourism. Questions are, however, being raised around the benefits and drawbacks of collecting and processing large quantities of sensitive data. […]

Small airports and LCCs can lead the US’s recovery

As air traffic across the US recovers from the severe and sudden drop in demand as a result of COVID-19, Crawford, Murphy & Tilly (CMT) – a well-established and growing aviation consultancy – wanted to get a clearer picture of what is happening at airports across the country. Using information from the Transportation Security Administration […]

New body-scanner security equipment for Canberra Airport

Canberra Airport has installed a new security screening system with technology from Smiths Detection to further improve the screening of passengers and their carry-on luggage. Head of aviation, Michael Thomson, notes that the new machines will provide even better screening of passengers and safer flying at his gateway. “Canberra Airport is open for business with […]

Port Authority to extend cogeneration plant agreement at New York JFK

The Port Authority of New York and New Jersey has agreed to extend its deal with Kennedy International Airport Cogeneration (KIAC) Partners to operate, maintain and upgrade the on-airport heating and cooling facility serving the Central Terminal Area at New York JFK. “The Port Authority is thrilled to continue our partnership with KIAC to bring […]

LaGuardia’s Terminal B set for another milestone on August 5

LaGuardia Gateway Partners (LGP) today announced that it will officially open the first seven gates of the Western Concourse of the new state-of-the-art Terminal B at LaGuardia Airport on August 5, 2020. With the opening of these seven gates, Terminal B is one step closer to Governor Andrew Cuomo’s vision of a 21st century LaGuardia […]

NEC and SITA join forces to develop secure walk-through airport solutions

NEC Corporation and SITA have agreed to form a global partnership to develop market-leading solutions to make the dream of a secure walk-through travel experience at airports a reality. The partnership comes as airports and airlines increasingly look to low-touch and automated passenger processing in order to comply with new hygiene requirements following the global […]

Quito can return to handling 50% of its airline traffic from August 1

Quito International Airport has been given the green light for air traffic to return to 50% of its pre-COVID-19 levels from August 1 after successfully proving the effectiveness of its coronavirus prevention measures to Ecuador’s National Emergency Operations Committee (COE). The airport has had permission to handle up to 30% of its usual airline frequencies […]

Plaza Premium Group lounges begin to re-open across the globe

Plaza Premium Lounge has announced that it has begun to resume operations across the globe with its facilities in Hong Kong, Macau, Taipei, Jakarta, Kuala Lumpur, Kota Kinabalu, Langkawi, Abu Dhabi, Hyderabad and Vancouver among the first to reopen. Between them they serve over 100 airlines, which include American Airlines, Air China, British Airways, Cathay […]

Nashville’s new Concourse D to open for business

Nashville International Airport’s new Concourse D will handle its first flights today, with Southwest Airlines operating the first services from the six new gates at the complex. “On behalf of the Board of Commissioners and everyone associated with Nashville International Airport [BNA], I wish to express our excitement with this excellent addition to our airport […]

Raft of new measures enhance Heathrow’s response to COVID-19

Heathrow today revealed that it has rolled out a “raft of anti-viral measures at key touchpoints to protect passengers, reducing the risk of transmission when travelling”. The measures include the introduction of UV cleaning robots, anti-viral disinfecting wraps and sealants, and 100 hygiene-technicians as the airport ramps up its response to COVD-19 and the UK […]

International flights back on the agenda at London City Airport

London City Airport today became the latest gateway to resume international flights as the UK government’s ‘Travel Corridors’ policy come into effect. And, possibly to the surprise of many, the return of flights to popular European holiday destinations from London City Airport (LCY) has been met with massive demand from travellers. According to the airport, […]

Foreign carriers return to Dubai International Airport

Today marked another milestone day in Dubai International Airport’s recovery from the COVID-19 as the UAE gateway welcomed the resumption of scheduled operations by foreign carriers. A total of 13 international airlines resumed scheduled flights this week as Dubai, and Dubai International Airport (DXB), effectively opened for business to overseas tourists from July 7. Airlines […]

Touchless travel coming to Norway this summer

Norwegian airport operator, Avinor, is rolling out an ambitious end-to-end touchless travel programme to tackle the impact of COVID-19 and help restore traveller confidence ahead of Norway’s summer season. Passengers travelling from any of Avinor’s airports can soon begin to check-in, drop their bags, pass through security, and board the aircraft without interpersonal contact, or […]

Virtual help desks open at Los Angeles International Airport

Los Angeles International Airport is trialling the use of virtual help desks at its information booths as US airports step up their fight against COVID-19. The technology connects users with a remotely located member of LAX’s guest experience team via a two-way video monitor, and is currently being trialled in Terminal 2. Los Angeles World […]

PPE vending machines open at Orlando International Airport

Orlando International Airport (MCO) has installed new vending machines that give the travelling public easy access to a variety of face masks, hand sanitisers and other personal protective equipment (PPE). “It is our top priority to make travellers and employees feel safe within our world-class airport,” explains Phil Brown, CEO of  the Greater Orlando Aviation […]

Singapore Changi Airport unveils latest COVID-19 measures

Singapore Changi today announced that it has begun “transforming the passenger experience with new contactless and cleaning innovations for a safer, but yet seamless, airport journey”. It notes that the measures, which include touchless technology and autonomous cleaning robots, will be rolled out airport-wide in preparation for when air travel into and out of Singapore […]

Road to recovery

Airport World provides a global snapshot of how airports have responded to the COVID-19 pandemic and are planning for a brighter future. While passenger traffic has almost ground to a halt across the world, air cargo volumes have soared at many airports in the first four months of 2020 as they handled vital goods and […]

ACI World unveils Smart Security Vision 2040

ACI World today released its Smart Security Vision 2040 , which it is confident sets the foundation for achieving a seamless airport security screening experience in a post-COVID-19 operational reality. It is part of the Smart Security programme, which promotes concepts and solutions that take a risk-based approach, increase efficiency, and enhance the passenger experience, […]

BLOG: Technology will help protect ‘Travel Bubbles’

In 2020 new vocabulary has seeped into global consciousness. From ‘new normal’ to the more practical yet equally disliked ‘social distancing’, the additions to this year’s dictionary paint a bleak, dystopian picture, writes SITA’s Jeremy Springall. But in the last few weeks, fresh terms are being met with interest from wanderlust-stricken travellers and cautious optimism […]

Healthy building certification for SFO’s Harvey Milk Terminal 1

It appears as if aviation has another new facility to be proud of as San Francisco International Airport’s Harvey Milk Terminal 1 has become the first airport terminal in the world to achieve Fitwel certification, a building rating system that provides guidelines on how to design and operate healthier buildings. San Francisco International Airport (SFO) was […]

Amsterdam Schiphol still planning to have a ‘Hyperloop’ link

Amsterdam Schiphol today confirmed that it is still looking at introducing a revolutionary ‘Hyperloop’ ground transport link in the future. The new transport system essentially involves pods capable of holding people, freight and cars being transported at super high speeds inside sealed tubes, that theoretically make it possible to travel hundreds of kilometre distances in […]

BLOG: Air travel volatility – three ways airports can beat the uncertainty

Despite IATA’s warning that passenger demand will not fully recover until 2024, flight data consolidator OAG is reporting green shoots of recovery, writes Veovo’s marketing manager, Siobhan Boyle. Travel lockdowns are easing in many regions, with over sixty airlines relaunching services in June. As air traffic ramps up, airports face daunting capacity planning challenges. Pre […]

Interstate flight restrictions begin to lift at Canberra Airport

Canberra Airport has announced that passengers are now able to fly without restrictions to Sydney and Melbourne. Head of aviation, Michael Thomson, said that his gateway is open for business, and passengers are safe and secure to fly to and from Melbourne and Sydney for business and leisure. “We are very excited people can now […]

Cambodia’s Sihanouk International Airport unveils ambitious new master plan

Cambodia’s Sihanouk International Airport has unveiled a new master plan to accommodate its projected traffic growth for the next 20 years. Construction of a second passenger terminal between now and 2030, extending the airport’s runway by 800 metres to 3,300 metres, a new taxiway and additional aircraft stands are the key projects of Phase 1 […]

New guidance for airports to help industry restart and recover

ACI World has today published comprehensive guidance for airports as they prepare to restart operations to assist them in sustaining a business recovery in the midst of the COVID-19 pandemic. The association estimates that the coronavirus crisis will cost airports more than 4.6 billion passengers and around $97 billion in revenue in 2020. The publication […]

The future of airport terminal planning post COVID-19

The impact of COVID-19 on the aviation industry has been unprecedented, with ACI recently reporting that air travel is down by 95% from a year ago as a result of the travel ban and lockdowns in many countries. They have also estimated that passenger numbers for 2020 could drop by 40%, representing a significant decline […]

Emirates unveils new hygiene kit as flights resume to 9 destinations

Emirates believes that it has set industry-leading safety standards for its passengers with the introduction of complimentary hygiene kits that include masks, gloves, antibacterial wipes and hand sanitiser. It states that the new hygiene kits, launched for today’s resumption of services to nine destinations from Dubai International Airport (DXB), show the care being taken at […]

BLOG: Airport terminals in a post COVID-19 world

Cast your mind back to February and a typical busy airport scene – the packed check-ins; passengers sitting shoulder-to-shoulder at gate lounges; jostling crowds at baggage carousels; hugs and handshakes at arrival halls. So much has changed in such a short time. With the rapid spread of COVID-19, airport terminals have gone from bustling hubs […]

Australia’s Avalon Airport installs pioneering touchless technology

Avalon Airport is set to become the first gateway in Australia to introduce touchless, self-service technology for passengers. The airport – located between the cities of Melbourne and Geelong – states that the pioneering initiative, courtesy of its partnership with Elenium Automation will ensure both world-class safety and a top passenger experience when the airport […]

COVID-19 detection trials to start at London Heathrow

Heathrow CEO, John Holland-Kaye, has told the UK’s House of Commons Transport Committee that COVID-19 detection trials are to start at his gateway as beleaguered Britain steps up its battle against the coronavirus. According to the airport, a key motivation is the desire to drive forward the development of a Common International Standard by trialling […]

Quito Airport ready to resume operations on June 1

Quito Airport has announced that it is working with the airlines and airport community to resume operations on June 1 if given the green light to do so by the Ecuadorian government. The airport, which notes that it has remained open and operational for cargo and repatriation flights for Ecuadorians and foreign nationals throughout the […]

Hong Kong’s airport begins use of ‘disinfection’ technologies

Hong Kong International Airport has become one of the first major gateways in the world to apply the latest disinfection technologies, including disinfection channels, antimicrobial coating and autonomous cleaning robots to protect passengers and staff from COVID-19 infection. The airport has effectively become the test bed for CLeanTech, a full-body disinfection channel facility, which is […]

Different times

Dublin Airport’s managing director, Vincent Harrison, talks to Joe Bates about a record breaking 2019, a long-awaited new runway, his gateway’s 80th birthday and returning to full operations after COVID-19. Aviation, the global economy and life maybe very much on hold for now due to the COVID-19 pandemic, but there is no doubting that when […]

Report outlines new reality for airport retail post COVID-19

According to a survey by Swiss research agency, M1nd-set, over 60% of international travellers will fly again within the first three months of COVID-19 travel restrictions being lifted. The report, based on feedback from 1,500 consumers in the first half of April, aims to find out how passengers have been affected by COVID-19 and when […]

Aviation to reset as passenger traffic hits rock bottom in Asia-Pacific

ACI Asia-Pacific believes that passenger numbers across the region have hit “rock bottom” based on new traffic figures that show a 95% decrease in throughput at 18 of the region’s busiest airports. The year-on-year traffic figures are for airports in the major aviation markets of Asia-Pacific and the Middle East. According to ACI Asia-Pacific, initial […]

Singapore Changi to consolidate terminal operations from May 1

Singapore Changi has become the latest airport to announce plans to downsize its operations during the coronavirus crisis, closing Terminal 2 from May 1. Operator, Changi Airport Group (CAG), says that move is in response to “the steep decline in passenger traffic and the likelihood that air travel demand will not return to pre-Covid-19 levels […]