IT INNOVATION
Gensler’s Ty Osbaugh and Lee Billington discuss how enhancing the passenger experience, embracing cutting edge IT and taking cues from the hospitality industry hold the key to designing world class airports. Across the globe, new terminal facilities are rising in the world’s growing cities. Whether expanding a major global hub or transforming an existing terminal, […]
Our picture round-up pays tribute to the Asia-Pacific gateways whose outstanding levels of service led to them winning Airport Service Quality (ASQ) customer satisfaction awards. Asia-Pacific airports once again shone in this year’s ACI’s Airport Service Quality (ASQ) customer satisfaction survey, and many were on hand to pick up their prizes during a glittering awards […]
What’s the latest in the world of airport IT? Joe Bates reports back from the recent Air Transport IT Summit. First there was ‘virtual reality’, then we were introduced to ‘augmented reality’ and now we could potentially have ‘mixed reality’ at airports if new HoloLens technology currently being trialled by SITA comes to the market. Initial […]
