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RETAIL/F&B

Uber Eats comes to Toronto Pearson’s Terminals 1 and 3

Uber Eats is now available from a variety of HMSHost-operated restaurants across Terminals 1 and 3 at Toronto Pearson International Airport. According to the Greater Toronto Airports Authority (GTAA), the “innovative partnership” offers convenience and contactless ordering for consumers, while also providing additional revenue for on-site restaurants. It is also believed to make Pearson the […]

UK government urged to approve Arrivals duty free shops at airports

In the UK, a cross-party group of over sixty MPs and Peers have written to the Chancellor calling for the introduction of Arrivals duty free shops at British airports, international rail and ferry terminals. They claim the move would have a hugely positive economic impact for airports and duty free operators in the UK. To […]

Lagardère Travel Retail wins Santiago airport F&B concession

Lagardère Travel Retail has been awarded the concession to operate 20 F&B outlets at Santiago’s Arturo Merino Benítez International Airport in partnership with Chilean company Global Group Corporation (GGCorp). It will be Lagardère Travel Retail’s first foray into South America and Chile, a market it says offers “remarkable growth prospects” for its future regional development. […]

No more plastic straws in New York LaGuardia’s Terminal B

LaGuardia Gateway Partners (LGP) has announced the elimination of single-use plastic straws in the F&B outlets at New York LaGuardia’s Terminal B. LGP is the manager and developer of Terminal B at LaGuardia Airport, and this move comes as part of its commitment to creating a terminal that combines the best of what New York […]

Major upgrades planned for Mexico’s gateway to Guadalajara

Mexican airport operator, Grupo Aeroportuario del Pacifico (GAP), is to invest more than $500 million on upgrading Guadalajara’s Miguel Hidalgo y Costilla International Airport. The plan includes an additional runway and new terminal building as well as, in the short/mid-term, a radical new $302 million redesign of the commercial space in the existing building. The […]

Lagardère Travel Retail wins Tanzanian duty free concession

Lagardère Travel Retail is set to expand its footprint in Africa after being awarded the concession to operate two duty free stores in the new terminal at Tanzania’s Julius Nyerere International Airport. It and local partner, Bevco Limited, will build and operate the outlets in the brand new Terminal 3 at the gateway to capital […]

Berlin Brandenburg Airport opens for business

Europe gained a new airport at the weekend when Berlin Brandenburg Airport Willy Brandt (BER) finally opened for business. The new €6 billion airport is expected to take travelling to Berlin to another level, albeit it nine-and-a-half years later than originally planned. Its opening will mean the closure of Berlin Tegel, which is scheduled to […]

Lagardère Travel Retail opens eight new luxury outlets in China

Lagardère Travel Retail has opened eight Luxury Beauty & Fashion stores in China’s Shanghai Hongqiao and Shenzhen Bao’an airports. In Shanghai Hongqiao Airport, Terminal T2, Lagardère Travel Retail has opened six stores: Chanel Beauty and Accessories; Parfums Christian Diorl Givenchy; Shiseido; Gucci Watches & Jewelry;  and Sandro. In Shenzhen Bao’an, Terminal T3, Lagardère Travel Retail […]

New meal delivery service introduced at Philadelphia International Airport

Philadelphia International Airport has become the first US gateway to offer a new product collaboration between two leading in-airport contactless food services, Grab and AtYourGate. According to the airport, the Grab Airport app with delivery powered by AtYourGate aims to ease the airport concessions experience for travellers by offering contactless meal ordering and delivery capabilities […]

Unique new retail outlet opens at LaGuardia’s Terminal B

Marshall Retail Group (MRG), a WHSmith Group company, has opened its newest airport store in Terminal at New York LaGuardia (LGA). Called the DEAN inside LaGuardia Airport (LGA), the 5,000-square-foot retail space is said to be specifically designed to “the needs of the modern LGA passenger”. According to MRG, it offers a one-of-a-kind shopping experience, […]

Salt Lake City opens new Central Receiving and Distribution Centre

Salt Lake City International Airport (SLC) has opened a new $5.6 million Central Receiving and Distribution Center (CRDC) to improve the security screening – and enhance the health and safety – of all goods entering the airport. Operated by Bradford Airport Logistics, the new 22,000sqft facility will receive goods for delivery to the existing airport […]

Post-COVID buying behaviour changes to trigger travel retail rethink

According to a new consumer insights report, there are positive signals for the industry regarding global travellers’ planned shopping trends, but significant behavioural changes across all shopper segments are to be expected. The report, published by industry research agency m1nd-set, is the latest in a series of studies focusing on how travellers from all world […]

New chief commercial officer for duty free operator Gebr Heinemann

Duty free operator Gebr Heinemann has announced that chief commercial officer, Kay Spanger, is retiring after more than 40 years with the Hamburg-based company. Spanger, who will work as an advisor to the company from September until the end of the year, is to be replaced on the Executive Board of Gebr Heinemann by Dr […]

Art immersed store opens in SFO’s Harvey Milk Terminal 1

DepARTures, an all-new, art-immersed store has opened for business at San Francisco International Airport’s Harvey Milk Terminal 1. Purpose built for SFO, DepARTures is said to replicate the character and mood of the local art community by “blending artisan merchandise sourced from San Francisco neighbourhoods with newsstand necessities and new technology to celebrate the modern […]

Lagardère Travel Retail re-opens outlets in Australia and New Zealand

Lagardère Travel Retail Pacific has begun to re-open some of its stores across the region, starting with a handful of outlets in the domestic terminals at Auckland, Brisbane, Christchurch, Perth and Melbourne this week. According to the travel retailer, the small selection of stores will be used as test cases with restricted trading hours, with […]

Remaining relevant

Melvin Broekaart ponders whether it is time for airports to reconsider their retail business models to successfully compete with online shopping and remain exciting and relevant for decades to come. Whether we like it or not, there is an impactful and irreversible change of reality taking shape in travel retail. The new reality seems to […]

Report outlines new reality for airport retail post COVID-19

According to a survey by Swiss research agency, M1nd-set, over 60% of international travellers will fly again within the first three months of COVID-19 travel restrictions being lifted. The report, based on feedback from 1,500 consumers in the first half of April, aims to find out how passengers have been affected by COVID-19 and when […]

Beijing Capital to revamp Terminal 3’s retail offerings

Beijing Capital International Airport has appointed a UK based airport design consultancy to help it redevelop the commercial planning and design of the international departure lounge in Terminal 3. The world’s biggest terminal building when it opened in 2008, Terminal 3 – known locally as the Dragon terminal –  has arguably been an iconic symbol of […]

Wuhan Tianhe International Airport re-opens for business

Wuhan Tianhe International Airport in China has begun handling commercial flights again and Lagardère Travel Retail has responded by re-opening its stores at the gateway, ending a 76-day lockdown due to the COVID-19 pandemic. The travel retailer notes that “stringent hygiene and security measures remain in place to protect staff and travellers”. For the first […]

EATING OUT!

Dubai’s new food court of the future, Australia’s first working brewery inside an airport and Irish food and drink taking centre stage at Dublin Airport are on the menu in our global retail/F&B round-up. HMSHost International claims to have opened the food court of the future with the unveiling of its 170sqm Food Village at […]

TODAY’S SPECIAL

Alex Avery, Pragma’s managing director for airports, travel and commercial spaces, discusses how food and beverage is transforming airport retail. Whilst the challenges of delivering growth in retail are well documented, F&B continues to be the star performer for many airports. Pragma has seen annual growth in spend per passenger of up to 15% in […]

THE POWER OF BRANDS

Interbrand strategy consultant, Jan Glanzmann, considers the value and transformative power of a strong brand, which he believes have grown from nice-to-have to must have assets. I am often asked what I consider to be a company’s biggest single asset, and in many cases, it is the brand. The brand value of one of the world’s […]

CATERING TO CONSUMERS

Embracing the latest trends and seizing the opportunities created by a constantly evolving retail market will allow airports to sustain and grow non-aeronautical revenues, writes Chris LeTourneur. Airport retailing has always been a critical element of the passenger experience, not only to serve basic convenience and dining needs but to generate non-aeronautical revenues. For international […]

WINDOW OF OPPORTUNITY

New concessions, store openings and the power of sense of place retail come under the microscope in our round-up of the latest retail/F&B stories from across the globe. Grand Ole contract for Fraport USA! Wholly-owned Fraport subsidiary, Fraport USA, has taken over the management of the retail and F&B operations at Nashville International Airport (BNA). […]

THE DIGITAL MARKETPLACE

AOE’s Kian Gould provides his thoughts on how the key players can thrive in a changing travel retail world. Travel retail today is a vastly different industry than it was five years ago, let alone ten or twenty. Changing demographics; the ubiquity of low-cost carriers; declining per passenger spend, despite steadily increasing passenger numbers; changed […]