Shannon Airport has claimed the top spot in the travel category and ranked fourth overall in Ireland’s Customer Experience Insights (CXi) Report 2024. The national report, widely regarded as a benchmark for customer satisfaction, evaluated ...
The Board of Commissioners of the Port Authority of New York and New Jersey has approved $160 million for design and construction of the EWR Station Access project, which will add a new entry point ...
ACI World today revealed the best airports on the planet for customer experience chosen by passengers in its Airport Service Quality (ASQ) programme. The ASQ award winners include Casablanca and Marrakech in Africa; Incheon International ...
Munich Airport is no stranger to using robotic technology having trialled a number of devices over the years, the latest of which is a new snackbot from which passengers can buy food and drinks. Snackbot ...
Tulsa International Airport (TUL) passengers who are blind or have low vision (BLV) now have free access to the Aira app, which is a visual interpreting service that acts as an assistant to help users ...
Seychelles International Airport (SEZ) has officially achieved Level 1 status in ACI’s Airport Customer Experience Accreditation programme. The achievement comes two years after the introduction of the Seychelles Electronic Border System as well as upgrades ...
The ACI Customer Experience Global Summit, the airport industry’s annual event dedicated to enhancing the customer and employee experience, got underway in Incheon, South Korea, today. As usual for an event in South Korea, the ...
Brisbane Airport is this week trialling therapy dogs in the Domestic Terminal as a way of reducing preflight stress for the travelling public. The trial initiative brings canine ambassadors into the terminal to provide a ...
We pay tribute to ACI World’s 2022 Airport Service Quality (ASQ) Award winners whose customer service excellence continues to enhance the airport experience for passengers. Airports big and small across the world have been recognised ...
Airports big and small across the world were today recognised for their customer service excellence throughout 2022 in ACI’s annual Airport Service Quality (ASQ) awards. Winners ranged from the big hubs of Istanbul and Rome-Fiumicino ...