AIRPORT HOSPITALITY, CUSTOMER SERVICE PPG to invest in enhancing its Australian airport assets 9 Nov 2026 Joe BatesPlaza Premium Group (PPG) has announced a $A20 million investment programme in Australia, accelerating its domestic lounge expansion and upgrading existing facilities as it marks ten years of operations in... Read article
ACCESSIBILITY, CUSTOMER EXCELLENCE, CUSTOMER SERVICE Catering to all at Western Sydney International Airport 23 Oct 2026 Joe BatesWestern Sydney International Airport (WSI) is determined to be one of the most accessible and all inclusive gateways on the planet. In line...
CUSTOMER SERVICE, HOSPITALITY, NEW INFRASTRUCTURE New VIP terminal at Dulles to be operated by daa International 20 Oct 2026 Staff reporterWashington Dulles International Airport is to get a new VIP terminal, which will be operated and managed by daa International. The planned facility...
Connectivity, CUSTOMER SERVICE, NEW INFRASTRUCTURE Uber gets green light to serve Sydney’s new international airport 26 Sep 2026 Joe BatesWestern Sydney International Airport (WSI) and Uber have announced a partnership designed to ease passenger journeys to and from Sydney’s new, 24-hour airport...
ACI EVENTS, CUSTOMER EXPERIENCE, CUSTOMER SERVICE Melbourne to host next ACI World Airport Experience Summit 3 Sep 2026 Staff reporterMelbourne Airport will host 2027’s ACI World Airport Experience Summit, ACI World announced today as the eighth edition officially closed in Istanbul, Turkey....
CUSTOMER SERVICE Enhanced passenger processing comes to Bermuda 1 Sep 2026 Staff reporterUS Customs and Border Protection has announced the introduction of Enhanced Passenger Processing at Bermuda’s L.F. Wade International Airport. It notes that this...
CUSTOMER SERVICE, HOSPITALITY, RETAIL/F&B Beyond accessibility: Closing the retail gap for underserved travellers 28 Aug 2026 Queenie LoThe UK Government’s recent Aviation Bill vowed to improve access to air travel for disabled people. While this is a welcome step, accessibility...
CUSTOMER SERVICE, HOSPITALITY Warm welcome assured at Dubai International Airport 21 Aug 2026 Staff reporterDubai International Airport (DXB) continues to innovate, launching a series of welcome experiences designed around Arabian hospitality and warm, thoughtful moments of care...
CUSTOMER SERVICE, HOSPITALITY, PASSENGER FACILITATION Sensory Corner opens at Hong Kong International Airport 29 Jul 2026 Staff reporterHong Kong International Airport (HKG) has become the latest gateway to open a sensory area for people with hidden disabilities. Its new Sensory...
CUSTOMER SERVICE, NON-AERONAUTICAL REVENUES Robotic parking launched at London Gatwick 23 Jul 2026 Staff reporterStanley Robotics is partnering with London Gatwick to launch the UK’s first robot valet parking service! What does it mean for motorists? According...
CUSTOMER SERVICE Boston Logan opens remote check-in terminal for select flights 2 Jun 2026 Staff reporterBoston Logan passengers on select Delta Air Lines and JetBlue flights can now check in, drop their bags, and clear TSA security in...
AIRPORT HOSPITALITY, CUSTOMER EXPERIENCE, CUSTOMER SERVICE Customer experience accreditation milestone for Munich Airport 2 Jun 2026 Staff reporterMunich has become the first airport in Germany to achieve Level 3 status in ACI World’s Airport Customer Experience Accreditation programme. The airport...
