HOSPITALITY

Mexican restaurant, Mi Vida Cantina and Taqueria, has opened in Concourse B at Washington Reagan National Airport. The highly anticipated establishment is locally praised for its genuine Mexican flavours and...

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HOSPITALITY, RETAIL/F&B

Hamburg Airport expands its landside dining options

29 Sep 2026 Staff reporter

Hamburg Airport is expanding its F&B offerings in the public area of Terminal 2 with the opening of the new ‘Knotenpunkt’ restaurant. Located...

CUSTOMER EXPERIENCE, HOSPITALITY

Air France to move into New York-JFK’s New Terminal One

15 Sep 2026 Staff reporter

Starting next year, Air France will transfer all its flights to New York JFK’s New Terminal One, providing customers with an enhanced travel...

HOSPITALITY

Plaza Premium Group launches new lounge concepts

11 Sep 2026 Staff reporter

Plaza Premium Group (PPG) has launched two new lounge concepts at Helsinki Airport (HEL) – Aurora and Lumi – which it confidently states...

HOSPITALITY, PASSENGER FACILITATION

What a well-run airport can teach the world

10 Sep 2026 Abdeldjellil Bouzidi

Well-run airports make complex co-operation look ordinary. Economist, Abdeldjellil Bouzidi, explores what their everyday successes can teach businesses and public institutions about keeping...

CUSTOMER SERVICE, HOSPITALITY, RETAIL/F&B

Beyond accessibility: Closing the retail gap for underserved travellers

28 Aug 2026 Queenie Lo

The UK Government’s recent Aviation Bill vowed to improve access to air travel for disabled people. While this is a welcome step, accessibility...

CUSTOMER SERVICE, HOSPITALITY

Warm welcome assured at Dubai International Airport

21 Aug 2026 Staff reporter

Dubai International Airport (DXB) continues to innovate, launching a series of welcome experiences designed around Arabian hospitality and warm, thoughtful moments of care...

CUSTOMER EXPERIENCE, HOSPITALITY

New domestic lounge opens at Lima Airport

13 Aug 2026 Staff reporter

Lima’s Jorge Chávez International Airport has unveiled a new domestic departure lounge. The new addition joins The Club, the international VIP lounge at...