Phu Quoc International Airport is undergoing a major transformation to become one of Asia-Pacific’s first fully self-service, biometrically enabled aviation hubs, capable of handling up to 24 million passengers annually from 2027. Backed by Sun Group and powered by SITA’s end-to-end passenger processing technology, the new Terminal 2 will enable a seamless, fully automated airport […]
The aviation industry likes to talk about seamless travel, but for many passengers, that promise still ends at the border, writes Valour Consultancy’s John Devlin. Even as airports continue to modernise check-in, security and boarding – often at different speeds and with varying degrees of success – a single friction point at immigration can undo […]
SITA’s 2025 Air Transport IT Insights report finds that, while the air transport industry invested a record $50.8 billion in technology in 2025, a common obstacle is the fact that data still doesn’t flow freely between systems and partners. It argues that the cost of this data co-ordination gap is higher than ever now that […]
Bengaluru’s Kempegowda International Airport (BLR) has demonstrated that biometric technology can ensure a seamless and contactless journey for international passengers through its facilities. Operator, Bangalore International Airport Limited (BIAL), in partnership with IndiGo, the Digi Yatra Foundation and IATA, successfully demonstrated integrated international travel flow from ticketing, managing bookings to a seamless, biometric-enabled journey, in […]
San José Mineta International Airport (SJC), the gateway to Silicon Valley, has introduced its own cutting-edge artificial intelligence directly into the passenger journey – an interactive AI-powered humanoid robot. Nnamed José by local start-up, IntBot, it is designed to greet travellers, answer questions and provide real-time information in 50+ languages. José is stationed at Terminal […]
The New Terminal One at JFK International Airport, in partnership with US Customs and Border Protection (CBP), today announced the launch of Enhanced Passenger Processing (EPP), a next-generation biometric initiative designed to transform the international arrivals experience, At New Terminal One, Enhanced Passenger Processing (EPP) will be integrated into the international arrivals experience for US […]
Bengaluru-Kempegowda (BLR) claims that a new strategic partnership with global decision sciences company, Mu Sigma, will further advance its status as a one-of-a-kind ‘Algorithmic Airport’ that delivers “unparalleled customer experience by harnessing the power of data-driven decision making”. The collaboration is said to builds on operator Bangalore International Airport Limited’s established customer-first approach, where every interaction […]
The power of AI, recognising that it isn’t all about replacing staff, and ensuring its safe adoption were just a few of the topics covered at the inaugural Artificial Intelligence in Airports summit in London. A host of technology experts, start-ups, airports and AI solution providers gathered in Twickenham in London in December for the […]
Manila’s Ninoy Aquino International Airport is transforming the border experience for passengers with biometric technology from Amadeus than can complete immigration processing within 20 seconds. The addition of 78 new biometric gates is part of a planned $3 billion upgrade to the main gateway to the Philippines, currently operated by NNIC, a subsidiary of The […]
Heathrow today opened submissions for the public to suggest names for its fleet of cleaning robots, also known as ‘cobots’. The robots have become familiar friends to passengers and colleagues alike, and as a nod to their dedicated service, Heathrow plans to officially name each of them. Until December 15, passengers and the public are […]
We take a look at the opening of an innovation hub at Singapore Changi and the airport’s use of robotic technology to carry out maintenance inspections in hard to get to areas for humans. Changi Airport Group (CAG) has unveiled Terminal X – a vibrant innovation hub designed to bring together its partner innovators under […]
Indonesia’s Directorate General of Immigration has become the first authority in the world to introduce biometric corridors at scale with new biometrics on-the-move technology. This brand-new innovation from Amadeus uses AI-enabled biometrics to validate passenger identities “in motion” through wide corridors, rather than stopping to manually present documents to a border guard or at a […]
