Errol McGlothan, president of EMEA & APAC at Airport Dimensions, explains how personalisation and premiumisation are reshaping the airport experience. For a long time, the airport lounge was seen as the ultimate ‘nice to have’ – a quiet sanctuary tucked away behind a frosted glass door for a small number of frequent flyers. However, if […]
Bengaluru’s Kempegowda International Airport has unveiled ‘Bengaluru’s Soul’, a monumental sculpture by renowned Spanish artist Jaume Plensa, at the Arrival Forecourt of Terminal 2. Installed in painted stainless steel and measuring 500 x 319 x 375 centimeres, ‘Bengaluru’s Soul’ is said to reflect the city’s diversity, creativity, and global outlook. Its installation is in line […]
Airport World discovers that lounge operators continue to up their game and invest in new facilities to meet growing demand from travellers that are looking to enhance their airport experience. It has been a busy year to date for the Plaza Premium Group, which has announced the opening or planned introduction of a number of […]
Aspire’s David Collyer considers what the future might hold for airport lounges and the global traveller experience. Global travel growth looks set to continue, with the airport lounge market valued at $4.9 billion in 2025 and projected to reach almost $6.3 billion by 2027. But what’s interesting is where that growth is coming from as […]
Multisensory design reduces passenger stress and creates a more welcoming terminal, writes Spectrio’s Christian Armstrong. As much as we would like to think otherwise, airports are often stressful places for travellers, especially those juggling time, paperwork, bags, kids and gate changes. Enhancing the airport experience is therefore a key goal for most gateways and, arguably, […]
Two rare hotel developments are on the drawing board for Brisbane Airport, with experienced hotel operators invited to submit proposals for hotel management agreement opportunities. The dual opportunities will meet rising demand from business, leisure and event-driven travel ahead of the 2032 Olympic Games in Brisbane. Brisbane Airport is already home to three hotels, which […]
Singapore Changi continues to set the bar when it comes to innovation, its latest project being plans to transform its former Commercially Important Persons (CIP) terminal site into a vibrant travel and lifestyle destination for premium travellers. According to operator Changi Airport Group (CAG), the new facility will include an enhanced private terminal and a new […]
ACI World’s ASQ Customer Experience Awards and Skytrax’s annual World Airport Awards recognise customer service excellence. We review the results and winner reaction. It could be argued that winning either an ASQ Customer Experience Award from ACI World or being a Skytrax champion is the ultimate endorsement of an airport’s hospitality as it simply couldn’t […]
Joe Bates takes a closer look at a host of new initiatives and services focused on making airport journeys easier and more enjoyable for all. Not every airport might know it or even appreciate it, but they are very much in the hospitality business, and the better job they do at looking after their guests […]
Sydney Airport just got a serious food upgrade, with 11 new dining destinations now open inside T3 Domestic. The revitalised precinct positions Terminal 3 as a premium food destination, bringing together some of Sydney’s most respected hospitality operators and showcasing the quality, diversity and creativity of Australia’s culinary scene. With passengers placing more value than […]
Munich Airport believes that the dining experience awaiting travellers in its Terminal 1 Pier will set new benchmarks in terms of quality and comfort. The five restaurants are operated by the airport subsidiary Allresto Flughafen München Hotel und Gaststätten GmbH. “We have developed a range of modern food and beverage concepts that combine high-quality products, […]
Building on a period of rapid growth that includes recent high-profile developments in Hong Kong, Jakarta, and Vietnam, Airport Dimensions today announced the official opening of the Blue Sky Premier Lounge in Terminal 2 at Indonesia’s Juanda International Airport. Today’s opening in Surabaya follows the successful launch of the Blue Sky Premier Lounge at Soekarno-Hatta […]
