CUSTOMER EXPERIENCE, HOSPITALITY, INVESTING IN AIRPORTS Changi to create new private terminal and lifestyle hub 15 Apr 2026 Joe BatesSingapore Changi continues to set the bar when it comes to innovation, its latest project being plans to transform its former Commercially Important...
AW1 2026, HOSPITALITY Spotlight on excellence 14 Apr 2026 Joe BatesACI World’s ASQ Customer Experience Awards and Skytrax’s annual World Airport Awards recognise customer service excellence. We review the results and winner reaction....
AW1 2026, HOSPITALITY All inclusive airport hospitality 6 Apr 2026 Joe BatesJoe Bates takes a closer look at a host of new initiatives and services focused on making airport journeys easier and more enjoyable...
CUSTOMER EXPERIENCE, HOSPITALITY, RETAIL/F&B Sydney Airport unveils a host of new F&B outlets in T3 Domestic 20 Mar 2026 Staff reporterSydney Airport just got a serious food upgrade, with 11 new dining destinations now open inside T3 Domestic. The revitalised precinct positions Terminal...
HOSPITALITY, RETAIL/F&B Culinary delights await in Munich Airport’s Terminal 1 Pier 10 Mar 2026 Staff reporterMunich Airport believes that the dining experience awaiting travellers in its Terminal 1 Pier will set new benchmarks in terms of quality and...
CUSTOMER SERVICE, HOSPITALITY New Blue Sky Premier Lounge opens at Indonesian gateway 4 Mar 2026 Staff reporterBuilding on a period of rapid growth that includes recent high-profile developments in Hong Kong, Jakarta, and Vietnam, Airport Dimensions today announced the...
HOSPITALITY Dublin’s new music wall celebrates much loved Irish artists 27 Feb 2026 Staff reporterDublin Airport is turning up the volume on its passenger welcome with the unveiling of a new music wall in Terminal 1, celebrating...
HOSPITALITY, PASSENGER FACILITATION New mural at MIA honours pioneering aviator and land developer 18 Feb 2026 Staff reporterMiami-Dade County mayor, Daniella Levine Cava, joined local government leaders at Miami International Airport yesterday to unveil a new wall mural honouring pioneering...
HOSPITALITY New Blue Sky Premier Lounge opens in Jakarta 8 Jan 2026 Staff reporterTerminal 1C at Jakarta’s Soekarno Hatta International Airport (CGK) in Indonesia has a new lounge as a result of a collaboration between the...
HOSPITALITY, RETAIL/F&B New resident chef at Brisbane Airport 2 Dec 2025 Joe BatesA new dining experience from a local hospitality heavyweight has set up shop at Brisbane Airport (BNE) bringing modern Australian flavours to the...
HOSPITALITY New extended stay hotel at DFW expected to open in 2027 12 Nov 2025 Staff reporterHyatt House DFW is a step closer to reality following a groundbreaking ceremony for the new extended stay hotel at the Southgate entrance...
AW4 2025, HOSPITALITY Seamless by design 22 Oct 2025 Mignon BuckinghamAirport Dimensions CEO, Mignon Buckingham, considers how blending digital and physical will transform the airport experience. As complex operational hubs, a defining challenge...
