HOSPITALITY, WORLD BUSINESS PARTNERS New family friendly lounge opens at London Gatwick 5 Aug 2024 Staff reporterPlaza Premium Group (PPG) has opened its new Plaza Express lounge at London Gatwick Airport’s north terminal departure. According to PPG. the new...
HOSPITALITY, NEW TECHNOLOGY Appetite growing for elevated airport experience in India 19 Jul 2024 Staff reporterTravellers in the world’s fastest-growing aviation market, India, are some of the world’s most enthusiastic lounge users with an ever-growing appetite for an...
HOSPITALITY, WORLD BUSINESS PARTNERS New joint venture lounge opens at Hong Hong International Airport 2 Jul 2024 Staff reporterA new lounge that its creators believe will ‘redefine airport hospitality” opened today at Hong Kong International Airport. The new Kyra Lounge in...
HOSPITALITY, NEW INFRASTRUCTURE Room with a view: new hotel for Singapore Changi 26 Apr 2024 Joe BatesSingapore Changi is to get a new hotel next to Terminal 2, which is expected to be completed and fully operational by 2028....
HOSPITALITY, PASSENGER FACILITATION, RETAIL/F&B Travellers looking for new experiences at airports 17 Apr 2024 Staff reporterGlobal travellers, particularly those from younger generations, are looking for much more than just utility and a bit of shopping when they visit...
HOSPITALITY, PASSENGER FACILITATION Detroit Metro Wayne County Airport launches its own rewards programme 9 Apr 2024 Staff reporterDetroit Metropolitan Wayne County Airport (DTW) has launched its own rewards programme in a bid to further incentivise travellers to use the Michigan...
CUSTOMER EXCELLENCE, HOSPITALITY, HUMAN RESOURCES London Luton achieves new customer experience milestone 19 Jan 2024 Staff reporterLondon Luton Airport has been recognised by ACI World for its commitment to continuously improving the customer experience across its facilities, achieving Level...
HOSPITALITY Perth Airport unveils new Noongar language welcome signs 5 Dec 2023 Staff reporterVisitors arriving in Western Australia will now be met with new Noongar language welcome signs that light up to reflect the six seasons...
HOSPITALITY, MARKETING & COMMUNICATIONS, PASSENGER FACILITATION Augmented reality feature Indoor Live View launched at Sydney Airport 14 Nov 2023 Staff reporterIn a first for an Australian airport, Google has launched Indoor Live View at Sydney Airport, just in time for the Christmas travel...
HOSPITALITY New mountain inspired sculpture greets visitors to Salt Lake City 9 Nov 2023 Staff reporterTravellers to Salt Lake City International Airport are now welcomed by a new entry feature titled ‘The Peaks’, a monumental sculpture imagined by...
CUSTOMER EXCELLENCE, HOSPITALITY Candy themed wonderland coming to Singapore Changi 3 Nov 2023 Staff reporterPassengers passing through Singapore Changi will be able to enjoy a candy-themed wonderland as part of its festive festivities! From tomorrow and lasting...
HOSPITALITY, HUMAN RESOURCES New uniforms for Sydney Airport’s volunteer ambassadors 27 Oct 2023 Staff reporterSydney Airport’s popular volunteer ambassadors are now sporting a new uniform, which has been 100% Australian designed and made. Since 1999, ambassadors have...
