Singapore Changi continues to set the bar when it comes to innovation, its latest project being plans to transform its former Commercially Important Persons (CIP) terminal site into a vibrant travel and lifestyle destination for premium travellers. According to operator Changi Airport Group (CAG), the new facility will include an enhanced private terminal and a new […]
ACI World’s ASQ Customer Experience Awards and Skytrax’s annual World Airport Awards recognise customer service excellence. We review the results and winner reaction. It could be argued that winning either an ASQ Customer Experience Award from ACI World or being a Skytrax champion is the ultimate endorsement of an airport’s hospitality as it simply couldn’t […]
Joe Bates takes a closer look at a host of new initiatives and services focused on making airport journeys easier and more enjoyable for all. Not every airport might know it or even appreciate it, but they are very much in the hospitality business, and the better job they do at looking after their guests […]
Sydney Airport just got a serious food upgrade, with 11 new dining destinations now open inside T3 Domestic. The revitalised precinct positions Terminal 3 as a premium food destination, bringing together some of Sydney’s most respected hospitality operators and showcasing the quality, diversity and creativity of Australia’s culinary scene. With passengers placing more value than […]
Munich Airport believes that the dining experience awaiting travellers in its Terminal 1 Pier will set new benchmarks in terms of quality and comfort. The five restaurants are operated by the airport subsidiary Allresto Flughafen München Hotel und Gaststätten GmbH. “We have developed a range of modern food and beverage concepts that combine high-quality products, […]
Building on a period of rapid growth that includes recent high-profile developments in Hong Kong, Jakarta, and Vietnam, Airport Dimensions today announced the official opening of the Blue Sky Premier Lounge in Terminal 2 at Indonesia’s Juanda International Airport. Today’s opening in Surabaya follows the successful launch of the Blue Sky Premier Lounge at Soekarno-Hatta […]
Dublin Airport is turning up the volume on its passenger welcome with the unveiling of a new music wall in Terminal 1, celebrating some of Ireland’s most iconic performers. Located airside in the arrivals corridor of Pier 2 in Terminal 1, the vibrant installation features striking images of 11 legendary Irish acts, including U2, Thin […]
Miami-Dade County mayor, Daniella Levine Cava, joined local government leaders at Miami International Airport yesterday to unveil a new wall mural honouring pioneering aviator and land developer Glenn Curtiss. The mural features historic images and milestones of the neighbouring cities of Hialeah, Miami Springs, and Opa-locka, which he founded 100 years ago and are all […]
Terminal 1C at Jakarta’s Soekarno Hatta International Airport (CGK) in Indonesia has a new lounge as a result of a collaboration between the Blue Sky Group and Airport Dimensions. The facility, called the Blue Sky Premier Lounge, is said to offer an experience shaped by local culture and enhanced by international hospitality expertise. Blue Sky’s sixth […]
A new dining experience from a local hospitality heavyweight has set up shop at Brisbane Airport (BNE) bringing modern Australian flavours to the Domestic Terminal. Matt Jefferson, executive chef and owner of Gold Coast institution Social Eating House, has taken the helm at the Domestic Terminal’s The Independent for a six-month residency. Jefferson is the […]
Hyatt House DFW is a step closer to reality following a groundbreaking ceremony for the new extended stay hotel at the Southgate entrance of the Dallas Fort Worth International Airport campus. The hotel, which is being developed by Hyatt Hotels Corporation, Dallas Fort Worth International Airport (DFW), Woodbine Development Corporation, Muckleroy & Falls and Merriman […]
Airport Dimensions CEO, Mignon Buckingham, considers how blending digital and physical will transform the airport experience. As complex operational hubs, a defining challenge for airports is how seamlessly they can blend physical spaces with digital touchpoints to shape the traveller journey. Our latest edition of the Airport Experience (AX25) research, based on insights from over […]
