Top of the pops
Asia-Pacific airports once again lead the way in ACI’s 2019 Airport Service Quality (ASQ) customer excellence awards, writes Joe Bates. The rising customer...
CUSTOMER SERVICE
Quarantine busting COVID-19 tests available at Vienna Airport
Vienna Airport (VIE) has begun offering COVID-19 tests to passengers as part of a series of initiatives designed to make it safer and...
Canberra Airport introduces temperature scanning equipment
Canberra Airport has become the first major Australian airport to introduce body temperature scanning at security as an additional safety measure against COVID-19....
UP CLOSE AND PERSONAL
Get to know ACI Asia-Pacific’s new director general, Stefano Baronci, a little better in this Q&A with APA editor, Joe Bates. HOW DID...
INDUSTRY NEWS
News, views and reviews from ACI’s regional and global World Business Partners. HEINEMANN AUSTRALIA EXTENDS SYDNEY AIRPORT CONCESSION Heinemann Australia has celebrated five...
Fly easier
Rich Stinson tells us more about San Antonio International Airport’s multi-layered approach to customer service and how it is using technology to enhance...
BLOG: Healthy airports: What terminals will look like post-pandemic
The aviation industry has certainly felt the hit of COVID-19 – turning the green numbers into red in a matter of weeks or...
AIRPORT DESIGN, ASIA-PACIFIC & MIDDLE EAST, CUSTOMER SERVICE, DESIGN & BUILD, INFRASTRUCTURE DEVELOPMENT
FACELIFT AND EXPANSION PLANNED FOR SINGAPORE CHANGI’S TERMINAL 2
Work will commence on the expansion and renovation of Singapore Changi’s Terminal 2 next month as operator, Changi Airport Group (CAG) strives to...
NEW TECHNOLOGY TO BOOST YANGON’S OPERATIONAL EFFICIENCY
Myanmar’s Yangon International Airport has turned to technology in a bid to boost its operational efficiency and passenger handling capability. The airport has...
TIME FOR SOME ZZZ’S
Singapore Changi retained its title as the world’s most sleep friendly gateway in Sleeping in Airports’ annual passenger poll, writes Joe Bates. Airports...
INDUSTRY NEWS
News, views and reviews from ACI’s regional and global World Business Partners. MELBOURNE’S NEW CT SECURITY SCREENING TECHNOLOGY Melbourne (MEL) has become the...
HAPPY OR NOT?
Ville Levaniemi, HappyOrNot’s co-founder and executive vice president of new business tells us more about the potential benefits of using customer service feedback...
