AROMA THERAPY
Ambient scenting is one of the newest initiatives being embraced by airports as they look to enhance the passenger experience, writes Prolitec’s Roger...
CUSTOMER SERVICE
THE GLOBAL CHALLENGE
Society needs to pull together to deliver a world class service to travellers with reduced mobility, writes OmniServ’s head of innovation and regulatory...
ARE YOU BEING SERVED?
What are the prerequisites to delivering exceptional customer experience along all touchpoints of the passenger journey? Redwater Consulting Group’s management consultant, Kateryna Hess,...
POWER TO THE PEOPLE
The human touch can make the difference for airports in today’s highly competitive digital age, writes Exambela Consulting’s David Feldman. The true impact...
QUICK AND EASY
New passenger processing technology will play a key role in raising customer satisfaction levels at airports, writes SITA’s president for air travel solutions,...
ALWAYS IMPROVING
Faik Fahmi, president director of Indonesian airport operator, Angkasa Pura 1, explains why customer service excellence is a priority at Bali’s Ngurah Rai...
STRIVING FOR EXCELLENCE
ACI World’s Valerie St James and Sevda Fevzi consider how the Airport Service Quality (ASQ) Arrivals Survey can help airports create the best...
BIGGER AND BETTER
We pay tribute to the 2018 Airport Service Quality (ASQ) customer experience award winners and talk to some of the CEOs of the...
TRANSFORMATIONAL TECHNOLOGY
Collins Aerospace’s Tony Chapman explains how new technology will help airports meet growing passenger expectations and boost their bottom lines. High-end boutiques, five-star...
CELEBRATION TIME
Our picture round-up pays tribute to the Asia-Pacific gateways whose outstanding levels of service led to them winning Airport Service Quality (ASQ) customer...
ON THE SURFACE
Improving surface access is a commercial and environmental challenge facing airports across the globe, write ICF’s Angus Reid-Kay and Rob Rushmer. To focus...
NEW ERA OF CUSTOMER FOCUSED TRAVEL FOR SEATTLE-TACOMA
Nova was the videoly that we all wanted to read in the Sixties because every issue brought something new and relevant to our...
