ASIA-PACIFIC & MIDDLE EAST, CUSTOMER SERVICE, PASSENGER FACILITATION TIME FOR SOME ZZZ’S 30 Dec 2019 Joe BatesSingapore Changi retained its title as the world’s most sleep friendly gateway in Sleeping in Airports’ annual passenger poll, writes Joe Bates. Airports...
ASIA-PACIFIC & MIDDLE EAST, CUSTOMER SERVICE, PASSENGER FACILITATION, WORLD BUSINESS PARTNERS INDUSTRY NEWS 20 Dec 2019 Joe BatesNews, views and reviews from ACI’s regional and global World Business Partners. MELBOURNE’S NEW CT SECURITY SCREENING TECHNOLOGY Melbourne (MEL) has become the...
CUSTOMER SERVICE HAPPY OR NOT? 3 Oct 2019 Ville LevaniemiVille Levaniemi, HappyOrNot’s co-founder and executive vice president of new business tells us more about the potential benefits of using customer service feedback...
CUSTOMER SERVICE AROMA THERAPY 24 Sep 2019 Joe BatesAmbient scenting is one of the newest initiatives being embraced by airports as they look to enhance the passenger experience, writes Prolitec’s Roger...
CUSTOMER SERVICE THE GLOBAL CHALLENGE 23 Sep 2019 Samantha SaundersSociety needs to pull together to deliver a world class service to travellers with reduced mobility, writes OmniServ’s head of innovation and regulatory...
CUSTOMER SERVICE ARE YOU BEING SERVED? 20 Sep 2019 Joe BatesWhat are the prerequisites to delivering exceptional customer experience along all touchpoints of the passenger journey? Redwater Consulting Group’s management consultant, Kateryna Hess,...
CUSTOMER SERVICE POWER TO THE PEOPLE 18 Sep 2019 Joe BatesThe human touch can make the difference for airports in today’s highly competitive digital age, writes Exambela Consulting’s David Feldman. The true impact...
CUSTOMER SERVICE QUICK AND EASY 17 Sep 2019 Joe BatesNew passenger processing technology will play a key role in raising customer satisfaction levels at airports, writes SITA’s president for air travel solutions,...
CUSTOMER SERVICE ALWAYS IMPROVING 16 Sep 2019 Joe BatesFaik Fahmi, president director of Indonesian airport operator, Angkasa Pura 1, explains why customer service excellence is a priority at Bali’s Ngurah Rai...
CUSTOMER SERVICE STRIVING FOR EXCELLENCE 13 Sep 2019 Joe BatesACI World’s Valerie St James and Sevda Fevzi consider how the Airport Service Quality (ASQ) Arrivals Survey can help airports create the best...
AIRPORT DESIGN, ASIA-PACIFIC & MIDDLE EAST, CUSTOMER SERVICE, INDUSTRY NEWS BIGGER AND BETTER 29 Aug 2019 Joe BatesWe pay tribute to the 2018 Airport Service Quality (ASQ) customer experience award winners and talk to some of the CEOs of the...
CUSTOMER SERVICE, IT INNOVATION, MARKETING & COMMUNICATIONS TRANSFORMATIONAL TECHNOLOGY 21 Aug 2019 Tony ChapmanCollins Aerospace’s Tony Chapman explains how new technology will help airports meet growing passenger expectations and boost their bottom lines. High-end boutiques, five-star...
