Cast your mind back to February and a typical busy airport scene – the packed check-ins; passengers sitting shoulder-to-shoulder at gate lounges; jostling crowds at baggage carousels; hugs and handshakes at arrival halls. So much ...
Though COVID-19 has severely crippled global air travel, the industry will rebound, write HOK director of aviation and transportation, Robert Chicas, and regional aviation and transportation leader, Matt Needham. Past epidemics and pandemics such as ...
The aviation industry has certainly felt the hit of COVID-19 – turning the green numbers into red in a matter of weeks or even days. With that said, this pandemic also reminds us of moments ...
The recent outbreak of COVID-19 has sent aviation industry into a nosedive. With project revenue losses for airlines in 2020 estimated to be around $252 billion, for some the future of the industry may look ...
Research clearly shows that in businesses like ours, one of the first steps to delivering enhanced customer experience is to engage employees and energise them by recognising and sharing examples of great service delivery and ...
