ACI World director general, Luis Felipe de Oliveira, has announced his decision to step down from his role at the end of 2024. His departure is driven by family reasons, as de Oliveira expresses his ...
Sydney Airport’s popular volunteer ambassadors are now sporting a new uniform, which has been 100% Australian designed and made. Since 1999, ambassadors have been offering customer support in the terminals, with teams across T1 international ...
The air transportation industry is immersed in discussions and events revolving around innovation. However, these conversations often overlook the strategic framework required for effective implementation. In this article, we explore the recent executive-level Forum on ...
Terri Morrissey and Dr Richard Plenty consider the importance of creating a work culture where employees feel safe and confident that their opinions will be valued and respected. How many of us have felt we ...
Sam Folley and Nicola Ihnatowicz explore the wider social and stakeholder push for better diversity and inclusion for employers in the airports sector. The pandemic has resulted in a complete shift in working practices. The ...
iGA Istanbul Airport has a new acting CEO today in the shape of Selahattin Bilgen, after the sudden departure of Kadri Samsunlu on Friday. According to the airport operator, Samsunlu, who served the airport for ...
Sydney Airport has announced that Scott Charlton will succeed Geoff Culbert as its chief executive officer on December 1, 2023. According to the Australian gateway, Charlton brings a wealth of experience in the infrastructure, transportation and ...
The ACI Customer Experience Global Summit, the airport industry’s annual event dedicated to enhancing the customer and employee experience, got underway in Incheon, South Korea, today. As usual for an event in South Korea, the ...
Nieuport Aviation, the owner and operator of the passenger terminal at Billy Bishop Toronto City Airport, has been officially certified a Living Wage employer by the Ontario Living Wage Network (OLWN). OLWN notes that it ...
Dr Richard Plenty and Terri Morrissey consider the pros and cons of adopting a systematic data-based approach to decision-making in the workplace. The Nobel prize winning psychologist Daniel Kahneman in his book ‘Thinking Fast and ...
