Vivian Kar-fay Cheung has been appointed the new permanent CEO of Airport Authority Hong Kong (AAHK). Unanimously endorsed by the AAHK Board and approved by the Chief Executive of the Government of the Hong Kong ...
Hong Kong International Airport (HKG) has recognised the customer service efforts of airport at its annual Customer Service Excellence Programme (CSEP) awards ceremony. This year’s awards received an overwhelming response, with over 60 organisations submitting ...
The human connection Richard Plenty and Terri Morrissey reflect on the importance of the human connection as the ‘airport group’ model grows in importance. How do airport acquisitions and mergers affect people who work in ...
Dallas Fort Worth International Airport (DFW) has announced that CEO, Sean Donohue, is to retire after 11 years in the hot seat at the Texas gateway and a 40-year career in aviation. Since joining DFW ...
Customer facilitation Richard Plenty and Terri Morrissey reflect on the importance of designing for a diverse range of travellers. A few years ago, one of the authors (Terri) badly sprained both of her ankles, luckily ...
Bureaucracy and innovation Richard Plenty and Terri Morrissey reflect on the importance of encouraging innovation in the workplace. Could excessive bureaucracy and red tape be slowing down your organisation’s innovation process? It’s an important question ...
ACI North America (ACI-NA) has honoured San Francisco International Airport (SFO) with the overall award for human resource programmes. In their 2024 Excellence in Human Resources Recognition Awards, ACI-NA named SFO as the winner of ...
The design of work Richard Plenty and Terri Morrissey reflect on the importance of paying attention to designing a people-centric working environment. As we write this article, we have just completed running the April 2024 ...
Swedavia is celebrating Pride season by raising the Pride flag at its airports and participating in Stockholm Pride in August. In addition, it is temporarily changing the logo on its social media accounts in June ...
A staggering 7,500 jobs are up for grabs at Hong Kong International Airport this weekend as the gateway hosts Career Expo 2024 at the Hong Kong Convention and Exhibition Centre. More than 45 airport companies ...
