Customer facilitation Richard Plenty and Terri Morrissey reflect on the importance of designing for a diverse range of travellers. A few years ago, one of the authors (Terri) badly sprained both of her ankles, luckily ...
Bureaucracy and innovation Richard Plenty and Terri Morrissey reflect on the importance of encouraging innovation in the workplace. Could excessive bureaucracy and red tape be slowing down your organisation’s innovation process? It’s an important question ...
ACI North America (ACI-NA) has honoured San Francisco International Airport (SFO) with the overall award for human resource programmes. In their 2024 Excellence in Human Resources Recognition Awards, ACI-NA named SFO as the winner of ...
The design of work Richard Plenty and Terri Morrissey reflect on the importance of paying attention to designing a people-centric working environment. As we write this article, we have just completed running the April 2024 ...
Swedavia is celebrating Pride season by raising the Pride flag at its airports and participating in Stockholm Pride in August. In addition, it is temporarily changing the logo on its social media accounts in June ...
A staggering 7,500 jobs are up for grabs at Hong Kong International Airport this weekend as the gateway hosts Career Expo 2024 at the Hong Kong Convention and Exhibition Centre. More than 45 airport companies ...
Making new connections Richard Plenty and Terri Morrissey reflect on how the global pandemic has changed the way we connect and communicate with each other. To what extent did the COVID pandemic fundamentally change the ...
Hag Jae Lee, CEO of Incheon International Airport Corporation, and Jost Lammers, CEO of Munich Airport, today signed a Memorandum of Understanding (MoU) at Munich Airport’s Airport Academy. The airport’s state that the partnership “will ...
Abu Dhabi Airports, the operator of Abu Dhabi International Airport and four other commercial gateways in the emirate, has announced the appointment of Elena Sorlini as its managing director and CEO. Sorlini transitions into the ...
Sustainability: The social pillar Richard Plenty and Terri Morrissey reflect on the human factor in sustainability. We are very proud to say that this article marks the completion of 10 years of ‘People Matters’ columns ...
