Slovenia’s Ljubljana Airport unveils new showpiece terminal
Ljubljana Airport today inaugurated its new 10,000sqm passenger terminal, although the Slovenian gateway’s key new asset won’t officially open to passengers until July...
CUSTOMER SERVICE
Star Alliance airlines step up biometric identity programmes
Frequent flyers on Star Alliance member airlines will soon be able to use their biometric identity across any participating airline at any participating...
Leading by example
Airport World gets the latest news and reaction to ACI’s 2020 Airport Service Quality (ASQ) customer experience awards. It might have been easy...
Incheon takes Airport Customer Experience Accreditation to a new level
Incheon International Airport, arguably the Airport Service Quality (ASQ) king of recent years, has become the first gateway to achieve a new Level...
Dubai International becomes world’s first ‘smart reading airport’
Passengers passing through Dubai International Airport (DXB) now have free access to Magzter’s collection of more than 7,000 leading magazines, newspapers, journals and...
ACI World recognises the customer service commitment of airports
ACI World has today revealed those airports that have continued to prioritise listening and engaging with customers during the COVID-19 pandemic. ‘The Voice...
Refurbished Plaza Premium Lounge opens at Hyderabad-Rajiv Gandhi
The Plaza Premium Group has opened its newly refurbished lounge in the Domestic departures area at Hyderabad’s Rajiv Gandhi International Airport. The new...
Madrid Barajas is Europe’s most passenger friendly capital city airport
According to booking platform Omio, Madrid Barajas is Europe’s most “passenger friendly” capital city airport based on a study of 30 gateways across...
LaGuardia Terminal B unveils impressive new water feature
It’s not all doom and gloom out there as LaGuardia Gateway Partners (LGP) has announced the opening of the eagerly awaited state-of-the-art water...
Hamad’s health and safety measures recognised by BSI certification
Hamad International Airport has become the first gateway in the world to achieve independent verification from BSI (British Standards Institution) for its implementation...
Houston’s airports to buy nearly $3 million worth of new artworks
Houston Airports is looking to purchase $3 million in new art for George Bush Intercontinental (IAH) and William P. Hobby (HOU) Airports. The...
Hokkaido Love! campaign launched to boost tourism to Japanese island
New Chitose Airport operator, Hokkaido Airports Co Ltd (HAP) has launched a social media marketing campaign in a bid to re-boot tourism to...
