Houston Airports is looking to purchase $3 million in new art for George Bush Intercontinental (IAH) and William P. Hobby (HOU) Airports. The airport operator already boasts one of Texas’ largest public art collections and its decision to boost its collection, in co-ordination with the Mayor’s Office of Cultural Affairs (MOCA), will be welcomed by […]
New Chitose Airport operator, Hokkaido Airports Co Ltd (HAP) has launched a social media marketing campaign in a bid to re-boot tourism to the Japanese island. Launched in conjunction with the Hokkaido government and the Hokkaido Tourism Organization, its HOKKAIDO LOVE! initiative is designed to encourage tourists to return to Japan’s northern most island, which […]
Asia-Pacific airports once again lead the way in ACI’s 2019 Airport Service Quality (ASQ) customer excellence awards, writes Joe Bates. The rising customer service standards at airports across the globe was reflected by the 140 awards given to 84 different gateways in the 2019 Airport Service Quality (ASQ) customer excellence programme. Asia-Pacific airports continue to […]
Vienna Airport (VIE) has begun offering COVID-19 tests to passengers as part of a series of initiatives designed to make it safer and easier to visit the Austrian capital. Passengers and employees are already required to wear protective face masks throughout the entire terminal area, which remains open to handle scheduled flights between Vienna and […]
Canberra Airport has become the first major Australian airport to introduce body temperature scanning at security as an additional safety measure against COVID-19. The initiative, according to head of aviation, Michael Thomson, shows that Canberra Airport is open for business and a safe and secure place for passengers to use. “Passengers departing Canberra arrive at […]
Get to know ACI Asia-Pacific’s new director general, Stefano Baronci, a little better in this Q&A with APA editor, Joe Bates. HOW DID YOU FIRST GET INTO AVIATION?I think, like many, I first got into aviation when I was kid as I fondly remember the excitement of going to Rome-Fiumicino Airport with my parents to […]
News, views and reviews from ACI’s regional and global World Business Partners. HEINEMANN AUSTRALIA EXTENDS SYDNEY AIRPORT CONCESSION Heinemann Australia has celebrated five years at Sydney Airport by extending its Duty Free concession at the gateway until 2029. The news is a major coup for the company, which has operated a Heinemann Tax & Duty […]
Rich Stinson tells us more about San Antonio International Airport’s multi-layered approach to customer service and how it is using technology to enhance the visitor experience. Like many airports throughout the world, San Antonio International Airport (SAT) wanted to provide a sense of place for passengers when travelling to or from San Antonio. To accomplish […]
The aviation industry has certainly felt the hit of COVID-19 – turning the green numbers into red in a matter of weeks or even days. With that said, this pandemic also reminds us of moments in history like 9/11, SARS, or financial recessions, when aviation took a hard hit, but returned from crisis and recovered […]
Work will commence on the expansion and renovation of Singapore Changi’s Terminal 2 next month as operator, Changi Airport Group (CAG) strives to make the airport bigger and better to cope with growing demand. The work marks the beginning of a multi-year expansion project which will increase T2’s handling capacity, as well as to replace […]
Myanmar’s Yangon International Airport has turned to technology in a bid to boost its operational efficiency and passenger handling capability. The airport has introduced SITA’s Airport Management solution, which enables the gateweay and its stakeholders, including airlines and ground handlers, to collaborate around the same real-time information and make fully-informed decisions on resources. According to […]
Singapore Changi retained its title as the world’s most sleep friendly gateway in Sleeping in Airports’ annual passenger poll, writes Joe Bates. Airports located in ACI’s Asia-Pacific region have once again dominated Sleeping in Airports’ annual survey for the best gateways to use, and take a nap in, in 2019, with Singapore Changi and Incheon […]
