FEATURES
Carlos Kaduoka, SITA’s head of business strategy for airports, considers how new technology will play a key role in helping airports respond to the demands for a greener industry. The travel recovery is well underway. As the summer travel season approaches, airlines and airports have been caught off guard by the speed of recovery. Airports […]
Fluent Commerce’s senior vice president of global sales, Rob Shaw, suggests some potential solutions to create a seamless airport shopping experience. The COVID-19 pandemic disrupted the globe in ways that could not have been predicted – hitting the travel industry especially hard. And it goes without saying that the lack of travellers has had a […]
As borders begin to re-open, is it time for APAC airports to reconsider how they will look and digitally interact with passengers in the future? Amadeus’ senior vice president of airport and airline operations for the region, Sarah Samuel, investigates. When the pandemic emerged in 2019, Asia-Pacific was the first to feel its impact. And […]
London’s Heathrow Airport has taken the dramatic step of imposing a capacity cap this summer to ensure that it offers “better and more reliable” journeys for passengers during traditionally its busiest time of the year. In an open letter to passengers on the capacity cap, Heathrow CEO, John Holland-Kaye, says: “The global aviation industry is […]
Dato’ Iskandar Mizal Mahmood, managing director of Malaysia Airports, talks to Joe Bates about his company’s customer service strategy, ASQ successes and recovering from the global pandemic. Anyone who has ever visited Malaysia, particularly those lucky enough to have been on holiday there, will know that they can expect a warm welcome and, more often […]
Singapore’s gateway to the world has stepped up the promotion of its Changi Precinct, which it hopes will prove a big hit with passengers wishing to explore and have fun as traffic numbers begin to rise again after the global pandemic. The new ‘Hello, Changi Precinct’ gallery in Terminal 3 is essentially designed to drive […]
Singapore’s gateway to the world has stepped up the promotion of its Changi Precinct, which it hopes will prove a big hit with passengers wishing to explore and have fun as traffic numbers begin to rise again after the global pandemic. The new ‘Hello, Changi Precinct’ gallery in Terminal 3 is essentially designed to drive […]
Christchurch Airport has never lost sight of its sustainability goals and is now arguably the greenest gateway on the planet, writes Joe Bates. Christchurch Airport has set a new sustainability milestone by going beyond being carbon neutral and becoming climate positive. Its general manager for planning and sustainability, Nick Flack, believes the move is an […]
SITA’s 2022 Passenger IT Insights research, published today, highlights pent-up demand for both business and leisure travel emerging from the pandemic, with passengers further embracing mobile and touchless technologies to make the journey as convenient and seamless as possible. The survey reveals an increase in passenger use of mobile devices for booking, on board the airplane, and […]
Dublin Airport has reiterated its confidence in its current plan to avoid cutting any flights this summer. The Irish gateway notes that during the first three weeks of June, 93% of all passengers spent 45 minutes or less queuing at its security screening areas, while 77% of passengers queued for 30 minutes or less. And […]
London’s Heathrow Airport has reacted with dismay to the Civil Aviation Authority’s demand to reduce its passenger charges every year until 2026. The airport, which actually wanted to raise its fees, has been told by the regulator that the move reflects the recent rebound in passenger volumes, and would still allow it to invest in […]
On the eve of its 32nd Annual Congress and General Assembly, ACI EUROPE today published its Airport Industry Connectivity Report for 2022, which reveals that the recovery of European air connectivity from the COVID-19 pandemic is uneven and still difficult. According to ACI EUROPE, this reflects the combination of yet not fully lifted travel restrictions, […]
