CUSTOMER SERVICE
According to booking platform Omio, Madrid Barajas is Europe’s most “passenger friendly” capital city airport based on a study of 30 gateways across the continent. The study ranked Madrid Barajas (MAD) top for its level of comfort and passenger-friendliness after assessing each individual airport’s facilities that included shops, restaurants and other F&B outlets. Omio states […]
It’s not all doom and gloom out there as LaGuardia Gateway Partners (LGP) has announced the opening of the eagerly awaited state-of-the-art water feature in the brand new Arrivals and Departures Hall at LaGuardia Airport’s Terminal B. LGP is the private entity managing and redeveloping the new terminal. The Arrivals and Departures Hall opened earlier […]
Hamad International Airport has become the first gateway in the world to achieve independent verification from BSI (British Standards Institution) for its implementation of ICAO’s COVID-19 Aviation Health Safety Protocols. The verification for Hamad International Airport (HIA) was conducted following its successful audit for compliance of measures outlined by the ICAO Council Aviation Recovery Taskforce […]
Houston Airports is looking to purchase $3 million in new art for George Bush Intercontinental (IAH) and William P. Hobby (HOU) Airports. The airport operator already boasts one of Texas’ largest public art collections and its decision to boost its collection, in co-ordination with the Mayor’s Office of Cultural Affairs (MOCA), will be welcomed by […]
New Chitose Airport operator, Hokkaido Airports Co Ltd (HAP) has launched a social media marketing campaign in a bid to re-boot tourism to the Japanese island. Launched in conjunction with the Hokkaido government and the Hokkaido Tourism Organization, its HOKKAIDO LOVE! initiative is designed to encourage tourists to return to Japan’s northern most island, which […]
Asia-Pacific airports once again lead the way in ACI’s 2019 Airport Service Quality (ASQ) customer excellence awards, writes Joe Bates. The rising customer service standards at airports across the globe was reflected by the 140 awards given to 84 different gateways in the 2019 Airport Service Quality (ASQ) customer excellence programme. Asia-Pacific airports continue to […]
Vienna Airport (VIE) has begun offering COVID-19 tests to passengers as part of a series of initiatives designed to make it safer and easier to visit the Austrian capital. Passengers and employees are already required to wear protective face masks throughout the entire terminal area, which remains open to handle scheduled flights between Vienna and […]
Canberra Airport has become the first major Australian airport to introduce body temperature scanning at security as an additional safety measure against COVID-19. The initiative, according to head of aviation, Michael Thomson, shows that Canberra Airport is open for business and a safe and secure place for passengers to use. “Passengers departing Canberra arrive at […]
Get to know ACI Asia-Pacific’s new director general, Stefano Baronci, a little better in this Q&A with APA editor, Joe Bates. HOW DID YOU FIRST GET INTO AVIATION?I think, like many, I first got into aviation when I was kid as I fondly remember the excitement of going to Rome-Fiumicino Airport with my parents to […]
News, views and reviews from ACI’s regional and global World Business Partners. HEINEMANN AUSTRALIA EXTENDS SYDNEY AIRPORT CONCESSION Heinemann Australia has celebrated five years at Sydney Airport by extending its Duty Free concession at the gateway until 2029. The news is a major coup for the company, which has operated a Heinemann Tax & Duty […]
Rich Stinson tells us more about San Antonio International Airport’s multi-layered approach to customer service and how it is using technology to enhance the visitor experience. Like many airports throughout the world, San Antonio International Airport (SAT) wanted to provide a sense of place for passengers when travelling to or from San Antonio. To accomplish […]
The aviation industry has certainly felt the hit of COVID-19 – turning the green numbers into red in a matter of weeks or even days. With that said, this pandemic also reminds us of moments in history like 9/11, SARS, or financial recessions, when aviation took a hard hit, but returned from crisis and recovered […]
