CUSTOMER SERVICE
Improving surface access is a commercial and environmental challenge facing airports across the globe, write ICF’s Angus Reid-Kay and Rob Rushmer. To focus on airlines and the development of an airport’s route network would provide only a partial view of a gateway’s connectivity. This is because surface access matters, and failure to meet demand on […]
Nova was the videoly that we all wanted to read in the Sixties because every issue brought something new and relevant to our lives: extraordinary fashion by Molly Parkin; innovative layouts and photographs by Harri Peccinotti; articles about the Pill and our new sexual freedom and a different take on beauty, fashion and celebrity - for one incredibly complicated story, we revamped the Queen. Our editor, Dennis Hackett, always thought outside the box a
Australia’s spectacular Gold Coast was the venue for this year’s Airport Service Quality (ASQ) awards ceremony for the world’s most customer friendly airports. ACI’s Airport Service Quality (ASQ) customer satisfaction benchmarking programme is 10 years old this year and it marked the occasion with a record number of awards. Indeed, it was a case of […]
