Heathrow today opened submissions for the public to suggest names for its fleet of cleaning robots, also known as ‘cobots’. The robots have become familiar friends to passengers and colleagues alike, and as a nod to their dedicated service, Heathrow plans to officially name each of them. Until December 15, passengers and the public are […]
We take a look at the opening of an innovation hub at Singapore Changi and the airport’s use of robotic technology to carry out maintenance inspections in hard to get to areas for humans. Changi Airport Group (CAG) has unveiled Terminal X – a vibrant innovation hub designed to bring together its partner innovators under […]
Indonesia’s Directorate General of Immigration has become the first authority in the world to introduce biometric corridors at scale with new biometrics on-the-move technology. This brand-new innovation from Amadeus uses AI-enabled biometrics to validate passenger identities “in motion” through wide corridors, rather than stopping to manually present documents to a border guard or at a […]
Kaohsiung International Airport (KHH), Taiwan’s second-largest international gateway, is to deploy SITA’s next-generation passenger processing systems to “make check-in faster, boarding more efficient, and airport operations more resilient and secure”. The airport’s new deal includes with SITA includes the latest versions of its passenger processing solutions, including Common Use Terminal Equipment (CUTE), Common Use Self-Service […]
Richard Bye, CEO of iCoupon, exlains how digital vouchering can help airports manage disruption in their terminals. Disruption is now an unavoidable part of airport life. Whether caused by weather events, staffing shortages, air traffic control issues or technical faults, today’s airports must be ready to respond quickly, calmly and effectively. For airport operators, how […]
The market for passenger facilitation in airports is expected to be worth $15.8 billion in the 10-year period from 2024-2033, according to a new report. This, it is claimed, is being driven by airport operators and their partners pursuing greater operational efficiency and excellence, with biometric and identity management increasingly playing a key role. Valour […]
Hong Kong Air Cargo Terminals Limited (Hactl) – Hong Kong International Airport’s largest independent handler – has begun Phase 2 of the implementation of its intelligent cargo thermal detection system at SuperTerminal 1. It is viewed as another important step forward in aviation security as the company continues to leverage technology to create a safer, […]
A new satellite service is helping airports and airlines stay connected, even during blackouts, natural disasters, or in the most remote or infrastructure-limited locations. With the launch of SITA Managed Satellites, the technology leader claims that airports around the world can now maintain vital communication at all times. The fully managed service is now available […]
Aberdeen International Airport has unveiled ‘Hello Aberdeen’, an innovative digital assistant designed to provide instant support and improve every stage of the passenger journey. Developed in partnership with Hello Lamp Post, the tool is said to deliver real-time, personalised assistance, helping passengers access vital information and navigate the terminal with ease. Available via QR codes […]
MATARAT Holding has signed a memorandum of understanding with SITA to accelerate the digital transformation of airports across the Kingdom of Saudi Arabia. The agreement will focus on deploying smart, scalable technologies that enhance passenger experience, streamline operations and increase airport efficiency as Saudi Arabia pushes forward with its aviation modernisation plans. “This Memorandum of […]
SITA’s 2024 Air Transport IT Insights report, published today, reveals how airlines and airports are increasing investment in cybersecurity, biometrics, and sustainable IT solutions. Around 74% of airlines and 72% of airports forecast an increase in overall IT spend over the next two years. These investments, it notes, show how the aviation industry is working […]
Stephan Hirmer, Amadeus’ head of end-to-end passenger servicing for airport and airlines operations, considers how AI is transforming aviation. The air transport industry is under increasing pressure to handle growing passenger volumes while maintaining high security standards and meeting the expectations of today’s travellers for a seamless experience. With Airports Council International predicting passenger volumes […]
