Airport World provides an update on the use of autonomous vehicles at Singapore Changi, Newark Liberty, Cincinnati/Northern Kentucky and East Midlands airports. UISEE Technologies has provided Singapore Changi with its first fleet of fully driverless autonomous tractors. After nearly a year of rigorous trials covering more than 5,000 test trips, two autonomous tractors are now […]
ACI World’s ASQ Customer Experience Awards and Skytrax’s annual World Airport Awards recognise customer service excellence. We review the results and winner reaction. It could be argued that winning either an ASQ Customer Experience Award from ACI World or being a Skytrax champion is the ultimate endorsement of an airport’s hospitality as it simply couldn’t […]
Navigating complexity is often key to the successful delivery of major construction projects, writes R&A Legal Solutions’ Rabia Choudri. Across Africa and the Middle East, airports are undergoing one of the most ambitious phases of transformation seen in decades. Governments are modernising gateways to support economic growth, private investment, and rising passenger demand, often while […]
Joe Bates takes a closer look at a host of new initiatives and services focused on making airport journeys easier and more enjoyable for all. Not every airport might know it or even appreciate it, but they are very much in the hospitality business, and the better job they do at looking after their guests […]
Retail theft has become a real issue for some major international airports and combatting the growing crime requires technology and teamwork, writes Ulbe Keegstra. As airport retail revenues rebound, retail theft and organised retail crime have escalated into a material financial and operational risk. Indeed, at some major international hubs annual losses now regularly reach […]
New infrastructure, all-time high passenger numbers and a growing route network ensure that Antalya Airport has begun 2026 in good shape, writes Joe Bates. Antalya Airport (AYT), the main gateway to the Turkish Riviera, handled a record breaking 39.2 million passengers and 229,000 flights in 2025. The new high – which is 3% more than […]
VIEW THE ISSUE HERE Airport Profile: Antalya Award Winners: ASQ & Skytrax Plus: Autonomous Vehicles; Combatting Retail Theft; Cargo Security & Legal Assistance Highs and lows Editor, Joe Bates, reflects on the positivity of attending a major aviation event, the impact of conflict in the Middle East, and the hospitality theme of this issue. It […]
