PEOPLE matters
To travel or not to travel? Richard Plenty and Terri Morrissey reflect on the 21st century version of Shakespeare’s existential question. We write this while we are attending the COP30...
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AW5 2025
Business exchange
We provide a snapshot of the latest news stories and features from some of the companies that support the growth and development of...
The best of both worlds
Artwork and advertising can work side by side on the limited wall space in airport terminals, writes Leslie Bensen, CEO of Departure Media....
Happy talk!
From disruption management to ancillary revenue generation, AI communications are critical to the airport passenger experience, writes Pierre Cuquemelle. When communication fails during...
The bottom line
By reframing the restroom as a key component of passenger experience, airports can differentiate themselves and enhance the entire customer journey, writes Tork’s...
Change is coming
Airline digitalisation will transform the airport departure hall and how other processing facilities are used in the future, writes Stephan Hirmer, head of...
High values
Embracing sunflower lanyards for passengers with hidden disabilities and a new look Arrivals area provide examples of how high Quito International Airport values...
Protect and serve
Dr Jaushin Lee, founder and CEO of Zentera Systems, addresses how airports can protect themselves from cybercriminals. Airport security has traditionally focused on...
Avoiding litigation: Are you covered?
Helen Biggin, partner at law firm Vedder Price, considers how airports can seek to safeguard their operations from litigation. Recent events at various...
Transfer tales
OAG’s chief analyst, John Grant, explains why the battle for connecting passengers is likely to heat up in the Middle East. Believe the...
Finding the way
Embracing the passenger experience is the new competitive advantage for airports, writes Acuity Brands’ digital and wayfinding expert, Andrew Dallmann. As passenger numbers...
The future is now
Ambitious plans for new terminals, imminent openings and longer term airport projects ensure that it has been a busy end to the year...
