NEWS
Munich has become the first airport in Germany to achieve Level 3 status in ACI World’s Airport Customer Experience Accreditation programme. The airport notes that the accolade underscores its “strong commitment to an outstanding passenger experience” at Munich Airport. It states: “In today’s highly competitive aviation industry, passenger satisfaction depends not only on efficient and […]
Bengaluru’s Kempegowda International Airport (BLR) has won the top honour in ACI Asia-Pacific & Middle East’s annual Safety Recognition Awards for 2026. The awards recognise airport operators for advancing safety culture and strengthening safety management through effective, practical, and innovation-led solutions. BLR’s Diamond Award represents the highest level of distinction under the programme. It acknowledges […]
Lithuanian Airports (LTOU) have announced that a new advanced drone detection system has been installed at Palanga Airport to stop the threat of drones from local residents and visitors to the area. The new equipment was installed as the airport welcomes record passenger flows and an increasing number of flights. A similar system will soon […]
Singapore’s Changi Airport always does things a little differently and more dynamically, and this summer it has decided to embrace Snoopy and other Peanuts characters during the school holiday period. The beloved Peanuts characters will be featured in a lively, sports-themed experience from today until July 12. At Terminal 3’s Departure Hall, a five-metre-tall Snoopy […]
VIEW THE ISSUE HERE Airport Profile: Miami (MIA) Design & Build: Accessibility, Sustainability, Multimodalism & New Infrastructure Plus: Alternative Fuels, Orchestration Platforms, Reality Capture & Business Exchange Forward thinking Editor, Joe Bates, reflects on the ‘design and build’ theme of this issue and global traffic trends. Sometimes I think I should have been an architect […]
An exciting dining precinct called The Rocks is set to open in Sydney Airport’s T2 Domestic this July. It will bring together a few of Australia’s most loved hospitality brands such as MoVida, ST. ALi and The Taphouse, but more than that, the airport says it promises to be a relaxed, social space for passengers […]
In collaboration with the Fraunhofer Institute for Integrated Circuits IIS, Nuremberg Airport has tested the ability of a mobile, AI-based robot to help travellers on their journey through the German gateway. The robot successfully answered questions ranging from the location of parking, restaurants, and check-in counters at the airport, and seemed to pass the test […]
Lagardère Travel Retail has opened a “last minute” duty free store at Lima’s Jorge Chávez International Airport. It notes that the new 182sqm outlet further strengthens its commercial footprint at the airport and reflects the continued growth and development of Lagardère Travel Retail’s operations in Peru. The opening builds on the landmark milestone achieved in […]
Heathrow has enlisted its very first poet-in-residence, critically acclaimed writer David Larbi, to pen a special new poem in celebration of its 80th birthday. Ahead of this Sunday’s anniversary of the airport’s first flight on May 31, the piece has been etched in giant letters into a field local to the airport – visible only […]
Amsterdam Schiphol’s efforts to introduce more efficient, lower emission ground operations have been boosted by the news that Menzies Aviation will support the roll-out of TaxiBot technology at the gateway, TaxiBot is a semi-robotic, electric aircraft towing system that enables aircraft to taxi between the gate and runway without using their main engines, reducing fuel […]
South Islanders can now fly direct from Christchurch to Rarotonga and swap chilly winter mornings for warm tropical evenings, with the first non-stop Air New Zealand service departing Christchurch earlier today. The new seasonal service will operate up to three times a week through to late October, making it easier than ever for Cantabrians to […]
Moments of truth Richard Plenty and Terri Morrissey reflect on how passenger perceptions of travel are shaped by their experiences in turbulent times. How fast and how unexpectedly the world changes. We ran our ACI ‘High Performance Airport Leadership’ programme from February 16-20 and the message coming from our international participants was optimistic, with growth […]
