Boston Logan passengers on select Delta Air Lines and JetBlue flights can now check in, drop their bags, and clear TSA security in Framingham, Massachusetts, before they ever reach the airport. The Logan Airport Remote Terminal at Framingham, launched today by the Massachusetts Port Authority (Massport), is the first off-airport security checkpoint in North America. […]
Munich has become the first airport in Germany to achieve Level 3 status in ACI World’s Airport Customer Experience Accreditation programme. The airport notes that the accolade underscores its “strong commitment to an outstanding passenger experience” at Munich Airport. It states: “In today’s highly competitive aviation industry, passenger satisfaction depends not only on efficient and […]
In collaboration with the Fraunhofer Institute for Integrated Circuits IIS, Nuremberg Airport has tested the ability of a mobile, AI-based robot to help travellers on their journey through the German gateway. The robot successfully answered questions ranging from the location of parking, restaurants, and check-in counters at the airport, and seemed to pass the test […]
iGA Istanbul Airport and Jetex have unveiled what is believed to be the world’s largest VIP terminal at the Turkish gateway. The Jetex iGA Terminal is designed to welcome international commercial airline passengers and private jet travellers, merging the global expertise of Jetex with iGA’s operational strength. According to the airport, the terminal’s architecture draws […]
Bengaluru’s Kempegowda International Airport (BLR) has been recognised as the ‘Best Regional Airport in India & South Asia’ for the third consecutive year at the Skytrax World Airport Awards 2026. This recognition reaffirms BLR Airport’s position as one of the region’s leading travel hubs. The airport has also advanced in the global airport rankings in […]
Miami International Airport today celebrated the grand opening of the first Wait n’ Rest sleep rooms in North America and only the second location worldwide. The 15 Wait n’ Rest luxury sleep rooms inside MIA’s Concourse D can occupy one to four guests and include luxury hotel-level bedding and linen, in-room touchscreen entertainment and access […]
Building on a period of rapid growth that includes recent high-profile developments in Hong Kong, Jakarta, and Vietnam, Airport Dimensions today announced the official opening of the Blue Sky Premier Lounge in Terminal 2 at Indonesia’s Juanda International Airport. Today’s opening in Surabaya follows the successful launch of the Blue Sky Premier Lounge at Soekarno-Hatta […]
Sydney Airport has partnered with global travel services provider WeKnow to deliver a new premium taxi and Uber booking service at the T1 International terminal. The new service allows passengers to pre-book and pre-pay for onward travel via taxi and Uber through a single, easy-to-use platform. Bookings can be made via multilingual digital self-service kiosks […]
While there are no great surprises around the winners of ACI World’s ASQ Customer Experience Awards for 2025, arguably the fact that multiple airports shared the top accolades in the different categories showed the commitment of the world’s airports to enhancing the passenger experience. The awards covered all size of airports from the biggest to […]
Bengaluru’s Kempegowda International Airport (BLR) has introduced a new personalised passenger service brand it hopes will help it meet the evolving needs of modern travellers. Called Care by BLR, the new service is said to offer a comprehensive suite of assistance and premium support services that “enhance comfort and ease airport navigation” for passengers passing […]
Aruba’s Queen Beatrix International Airport has unveiled a new Enhanced Passenger Processing (EPP) system for passengers flying to the United States. Aruba Airport Authority, in partnership with US Customs and Border Protection (CBP) and iProov, today announced that the new EPP system is now live at Aruba’s US Pre-Clearance facility. After completing hardware installation earlier this […]
Bahrain International Airport (BAH) has retained its 5-Star rating with SKYTRAX for a fifth successive year. Operator, Bahrain Airport Company (BAC), believes that the award reflects its consistently high standards and continued focus on delivering “exceptional services and facilities”. BAH’s 5-Star status is also viewed as a major achievement for the Kingdom, underscoring the airport’s […]
