Krabi International Airport in Thailand is to install self-service technology provided by SITA in line with its ambitions to become a regional aviation hub. The airport, operated by Thailandâs Department of Airports, is investing in SITAâs common-use passenger processing (CUPPS) platform, along with self-service check-in kiosks at both domestic and international terminals. Airport director, Attaporn Nuang-udom, says: […]
Krabi International Airport in Thailand is to install self-service technology provided by SITA in line with its ambitions to become a regional aviation hub. The airport, operated by Thailandâs Department of Airports, is investing in SITAâs common-use passenger processing (CUPPS) platform, along with self-service check-in kiosks at both domestic and international terminals. Airport director, Attaporn Nuang-udom, says: […]
AirbrĂ€u, the Munich Airport restaurant with its own on-site brewery, celebrates its 20th anniversary today. According to the gateway, the world’s only airport brewery was born from the idea of offering passengers and visitors a unique, Bavarian-themed dining experience. AirbrĂ€u, which features Europe’s largest covered beer garden, quickly became a popular spot for not only […]
News, views and reviews from ACIâs regional and global World Business Partners. Bahrainâs vision of the future Bahrain International Airportâs new passenger terminal will boast a host of state-of-the-art technologies that include an Automated Border Control (ABC) platform supplied by Vision-Box. The ongoing Airport Modernisation Programme (AMP) is one of the biggest national projects in […]
Gebr Heinemann is celebrating the 50th anniversary of the launch of its airport duty free business, which began at Cologne Bonn Airport in Germany. It all began with a small kiosk with a service counter at Cologne Bonn, where the Hamburg family business is still the retail concessionaire today, although the operation has grown to […]
VIEW THE ISSUE HERE In the spotlight: Customer service Airport report: Munich Special report: Passenger facilitation Plus: F&B innovation & Industry news Airport World editor, Joe Bates, reflects on how the aviation industryâs attitudes towards customer service and the airport experience have changed over the years. Never ending journey Arguably one of the easiest ways of showing how airport attitudes towards customer service […]
KrakĂłw John Paul II International Airport has appointed London-based design specialists The Design Solution (TDS) to transform the commercial spaces in its terminal. Over the past decade the airport has been one of the fastest-growing regional airports in Europe and has developed an ambitious Master Plan for its long-term development. The blueprint for the future includes […]
People expect airports to smoothly manage incidents, ensure universal passenger safety and offer a high level of convenience to customers regardless of their flight plans. Tall orders, all. Todayâs airports simultaneously face familiar, evolving and brand new challenges that complicate operations and directly impact travel experiences. âBlack swanâ events like Gatwickâs recent run-in with drones continue to make the […]
Interbrand strategy consultant, Jan Glanzmann, considers the value and transformative power of a strong brand, which he believes have grown from nice-to-have to must have assets. IÂ am often asked what I consider to be a companyâs biggest single asset, and in many cases, it is the brand. The brand value of one of the worldâs […]
The demands of the growing number of tech-savvy travellers will have the biggest impact on the digital plans of airports and airlines over the next six years to 2025, according to industry executives. The findings are revealed today in a new report published today by IT provider SITA. The report, 2025: Air Travel for a Digital Age, […]
In a first for New Zealand, Dunedin Airport has signed a memorandum of understanding with Queenstown Airport Corporation and Invercargill Airport Limited to work together to make a “positive contribution” to the Lower South. The purpose of the co-operative agreement is to foster a collaborative working relationship across the airports of the Lower South for […]
Taoyuan International Airport was one of the fastest growing cargo hubs in Asia-Pacific in 2018, writes Joe Bates. Having climbed its way into the top five busiest cargo gateways in Asia-Pacific in the last year, Taoyuan International Airport (TPE) is determined to stay there by enhancing its services and facilities to ensure the even faster […]