Research clearly shows that in businesses like ours, one of the first steps to delivering enhanced customer experience is to engage employees and energise them by recognising and sharing examples...
The bleak news continues today with S&P Global Ratings agency stating that the coronavirus pandemic is likely to have an unprecedented impact on global air travel, forecasting a 20% to 30%...
As the COVID-19 outbreak continues to unfold, ACI World has called for the alleviation of airport slot usage requirements. Recognising the ripple effects of pursuing disparate approaches across different countries...
As the COVID-19 outbreak continues to unfold, ACI World has today called for the alleviation of airport slot usage requirements. Recognising the ripple effects of pursuing disparate approaches across different...
Copenhagen Airport is to put its investment plans on hold as part of a cost cutting programme designed to help it see out the coronavirus crisis. The airport, which reveals...
The Airport Operators Association (AOA) in the UK is urging the government to support the industry as without backing it fears that some airports will shut down within weeks. Its...
Following the US ban on travel from most of Europe and the escalating coronavirus situation, Norwegian has decided to ground 40% of its long-haul fleet and cancel up to 25%...
Airports across the globe continue to report significant downturns in 2020 passenger numbers due to the impact of the coronavirus – Copenhagen (-0.4%), Frankfurt Airport (-4%), and London Heathrow (-4.8%)...
SITA and trade association, ULD Care, hope to bring new efficiency to the air cargo industry by exploring the use of blockchain to digitally track and record change of custody...
ACI Europe today admitted that the continent’s airports are now facing a full blown crisis as a result of the COVID-19 epidemic. It says that while the impact of the coronavirus...
Asia-Pacific airports have once again excelled in AC’s annual Airport Service Quality (ASQ) customer excellence awards, enjoying a clean sweep in all the global categories in the 2019 Departures Survey...
While it is still early days, the unprecedented impact of coronavirus is already causing massive challenges to people, business and supply chains, writes Shakespeare Martineau’s insolvency partner, Michael Mulligan. With...
