FEATURES
What’s the latest in the world of airport IT? Joe Bates reports back from the recent Air Transport IT Summit. First there was ‘virtual reality’, then we were introduced to ‘augmented reality’ and now we could potentially have ‘mixed reality’ at airports if new HoloLens technology currently being trialled by SITA comes to the market. Initial […]
Joe Bates looks back at some of the highlights of ACI Asia-Pacific’s Regional Assembly, Conference and Exhibition in Doha. Qatar’s famed hospitality proved as warm as the temperatures outside throughout a memorable 12th ACI Asia-Pacific Regional Assembly, Conference and Exhibition in Doha. For 400 delegates representing 175 organisations from 54 countries across the globe, the conference […]
Hyderabad’s Rajiv Gandhi International Airport has achieved carbon neutral status (Level 3+) in ACI’s Airport Carbon Accreditation programme. It is the second gateway in the region to achieve the lofty status after Delhi’s Indira Gandhi International Airport. SGK Kishore, CEO of GMR Hyderabad International Airport Ltd (GHIAL), says his gateway’s significant achievement is the result of the […]
Brisbane Airport Corporation’s environment and sustainability manager, Wendy Weir, reflects on its efforts to ensure that it operates a culturally aware gateway. Regardless of how experienced the traveller is or how many air miles they’ve got in the bank, navigating your way around an unfamiliar airport is a stressful experience. Alleviating passenger stress is a […]
Chris Crampton, chairman of the UK and Ireland Chapter of the Pacific Asia Travel Association (PATA), considers the importance of cultural awareness in the Asia-Pacific region. Beyond a basic desire for a beach, travel is a way of broadening the mind and having new experiences. The more we travel, the more we see and, perhaps most […]
Asia-Pacific Airports discovers that confectionery remains an important product in airport duty free shops across the globe. A new study by the Tax Free World Association (TFWA) has highlighted the important role that confectionery plays in attracting customers to duty free and travel retail across all categories. The report, which is part of the TFWA Category […]
Asia-Pacific Airports finds out more about the pioneering environmental efforts of Brisbane, Delhi–Indira Gandhi, Hong Kong and Sydney airports. Brisbane Airport has issued its first ever sustainabilty report demonstrating how it addresses its responsibilities to customers, partners, shareholders and community in a sustainable manner without adverse environmental or community impacts. The FY16 Sustainability Report, developed under the Global Reporting Initiative […]
Cameron Mann, Smith Detection’s global markets director for aviation, talks to Asia-Pacific Airports about some of the key security challenges and opportunities facing airports today. Can airports ever be 100% safe from terrorist attack? This implies no risk and this is simply not the case. However, airports are actively taking steps to improve their security […]
Brüel & Kjær’s Mike Rikard-Bell discusses how technology is helping keep residents informed of aviation’s noise mitigation efforts and dispel the misconception that ‘annoyance’ is simply about exposure. It’s over 25 years since Canadian mining executive, Jim Cooney, coined the phrase “Social Licence to Operate” that has become a rallying cry for progressive businesses, nowhere more so than […]
What do airport retailers and F&B operators have to do to win over customers and convince them to return again and again? Clare Williams investigates. With duty free and travel retail sales set to top $100 billion by 2023, according to the latest data from Generation Research, it makes sense for airports to make the best of […]
Australia’s spectacular Gold Coast was the venue for this year’s Airport Service Quality (ASQ) awards ceremony for the world’s most customer friendly airports. ACI’s Airport Service Quality (ASQ) customer satisfaction benchmarking programme is 10 years old this year and it marked the occasion with a record number of awards. Indeed, it was a case of […]
Agility and collaboration were predominant themes at the 11th ACI Asia-Pacific Regional Assembly, Conference & Exhibition held on Australia’s sun-drenched Gold Coast, with panels around technology, passenger experience, security and sustainability emerging as major topics. The prevailing themes were robustly discussed in three days of presentations and panels to 610 delegates from 52 countries and vividly demonstrated […]
