FEATURES
Chris Crampton, chairman of the UK and Ireland Chapter of the Pacific Asia Travel Association (PATA), considers the importance of cultural awareness in the Asia-Pacific region. Beyond a basic desire for a beach, travel is a way of broadening the mind and having new experiences. The more we travel, the more we see and, perhaps most […]
Asia-Pacific Airports discovers that confectionery remains an important product in airport duty free shops across the globe. A new study by the Tax Free World Association (TFWA) has highlighted the important role that confectionery plays in attracting customers to duty free and travel retail across all categories. The report, which is part of the TFWA Category […]
Asia-Pacific Airports finds out more about the pioneering environmental efforts of Brisbane, Delhi–Indira Gandhi, Hong Kong and Sydney airports. Brisbane Airport has issued its first ever sustainabilty report demonstrating how it addresses its responsibilities to customers, partners, shareholders and community in a sustainable manner without adverse environmental or community impacts. The FY16 Sustainability Report, developed under the Global Reporting Initiative […]
Cameron Mann, Smith Detection’s global markets director for aviation, talks to Asia-Pacific Airports about some of the key security challenges and opportunities facing airports today. Can airports ever be 100% safe from terrorist attack? This implies no risk and this is simply not the case. However, airports are actively taking steps to improve their security […]
Brüel & Kjær’s Mike Rikard-Bell discusses how technology is helping keep residents informed of aviation’s noise mitigation efforts and dispel the misconception that ‘annoyance’ is simply about exposure. It’s over 25 years since Canadian mining executive, Jim Cooney, coined the phrase “Social Licence to Operate” that has become a rallying cry for progressive businesses, nowhere more so than […]
What do airport retailers and F&B operators have to do to win over customers and convince them to return again and again? Clare Williams investigates. With duty free and travel retail sales set to top $100 billion by 2023, according to the latest data from Generation Research, it makes sense for airports to make the best of […]
Australia’s spectacular Gold Coast was the venue for this year’s Airport Service Quality (ASQ) awards ceremony for the world’s most customer friendly airports. ACI’s Airport Service Quality (ASQ) customer satisfaction benchmarking programme is 10 years old this year and it marked the occasion with a record number of awards. Indeed, it was a case of […]
Agility and collaboration were predominant themes at the 11th ACI Asia-Pacific Regional Assembly, Conference & Exhibition held on Australia’s sun-drenched Gold Coast, with panels around technology, passenger experience, security and sustainability emerging as major topics. The prevailing themes were robustly discussed in three days of presentations and panels to 610 delegates from 52 countries and vividly demonstrated […]
I Prabhakara Rao, CEO of Delhi’s Indira Gandhi International Airport, talks to Joe Bates about the impact of Terminal 3, customer service and the importance of being environmentally friendly. In many ways Delhi’s Indira Gandhi International Airport hasn’t looked back since the 2010 opening of its award-winning Terminal 3. Indeed, the airport has enjoyed the […]
ACI World’s senior manager environment, Xavier Oh, reflects on ten years of environmental stewardship in the Asia-Pacific region. ACI’s Asia and Pacific regions merged to form the largest and fastest growing region shortly after I joined ACI in Montréal ten years ago. At that time, there were a couple of airports active on the […]
A host of new contracts and record sales figures for 2014 make these exciting times for travel retail and duty free operators, writes Joe Bates. Duo to transform Auckland duty free offering Auckland Airport has announced that its duty free offering will be provided by LS travel retail Pacific and Aer Rianta International from July, […]
Are you making the most of your travel retail opportunities? Rosemary Chegwyn considers some of the retail dilemmas faced by Asia-Pacific’s gateways. An age old question is what do people do to pass the time while waiting at the airport to board their flight? The answer depends on many different things, of course, perhaps most […]
