Making new connections Richard Plenty and Terri Morrissey reflect on how the global pandemic has changed the way we connect and communicate with each other. To what extent did the COVID pandemic fundamentally change the ...
Hag Jae Lee, CEO of Incheon International Airport Corporation, and Jost Lammers, CEO of Munich Airport, today signed a Memorandum of Understanding (MoU) at Munich Airport’s Airport Academy. The airport’s state that the partnership “will ...
Abu Dhabi Airports, the operator of Abu Dhabi International Airport and four other commercial gateways in the emirate, has announced the appointment of Elena Sorlini as its managing director and CEO. Sorlini transitions into the ...
Sustainability: The social pillar Richard Plenty and Terri Morrissey reflect on the human factor in sustainability. We are very proud to say that this article marks the completion of 10 years of ‘People Matters’ columns ...
London Luton Airport has been recognised by ACI World for its commitment to continuously improving the customer experience across its facilities, achieving Level 2 of the association’s globally recognised accreditation programme. It follows a comprehensive ...
The human factor in innovation Richard Plenty and Terri Morrissey reflect on how investing in people and culture is essential for innovation. What was impossible yesterday is an accomplishment today, while tomorrow heralds the unbelievable’. ...
ACI World director general, Luis Felipe de Oliveira, has announced his decision to step down from his role at the end of 2024. His departure is driven by family reasons, as de Oliveira expresses his ...
Sydney Airport’s popular volunteer ambassadors are now sporting a new uniform, which has been 100% Australian designed and made. Since 1999, ambassadors have been offering customer support in the terminals, with teams across T1 international ...
The air transportation industry is immersed in discussions and events revolving around innovation. However, these conversations often overlook the strategic framework required for effective implementation. In this article, we explore the recent executive-level Forum on ...
Terri Morrissey and Dr Richard Plenty consider the importance of creating a work culture where employees feel safe and confident that their opinions will be valued and respected. How many of us have felt we ...