CUSTOMER SERVICE
Building on a period of rapid growth that includes recent high-profile developments in Hong Kong, Jakarta, and Vietnam, Airport Dimensions today announced the official opening of the Blue Sky Premier Lounge in Terminal 2 at Indonesia’s Juanda International Airport. Today’s opening in Surabaya follows the successful launch of the Blue Sky Premier Lounge at Soekarno-Hatta […]
Sydney Airport has partnered with global travel services provider WeKnow to deliver a new premium taxi and Uber booking service at the T1 International terminal. The new service allows passengers to pre-book and pre-pay for onward travel via taxi and Uber through a single, easy-to-use platform. Bookings can be made via multilingual digital self-service kiosks […]
While there are no great surprises around the winners of ACI World’s ASQ Customer Experience Awards for 2025, arguably the fact that multiple airports shared the top accolades in the different categories showed the commitment of the world’s airports to enhancing the passenger experience. The awards covered all size of airports from the biggest to […]
Bengaluru’s Kempegowda International Airport (BLR) has introduced a new personalised passenger service brand it hopes will help it meet the evolving needs of modern travellers. Called Care by BLR, the new service is said to offer a comprehensive suite of assistance and premium support services that “enhance comfort and ease airport navigation” for passengers passing […]
Aruba’s Queen Beatrix International Airport has unveiled a new Enhanced Passenger Processing (EPP) system for passengers flying to the United States. Aruba Airport Authority, in partnership with US Customs and Border Protection (CBP) and iProov, today announced that the new EPP system is now live at Aruba’s US Pre-Clearance facility. After completing hardware installation earlier this […]
Bahrain International Airport (BAH) has retained its 5-Star rating with SKYTRAX for a fifth successive year. Operator, Bahrain Airport Company (BAC), believes that the award reflects its consistently high standards and continued focus on delivering “exceptional services and facilities”. BAH’s 5-Star status is also viewed as a major achievement for the Kingdom, underscoring the airport’s […]
Bavaria’s Minister of State for Food, Agriculture, Forestry and Tourism joined Munich Airport CEO, Jost Lammers, and Lufthansa hub manager, Heiko Reitz, at the gateway today as it launched the start of its Oktoberfest celebrations. In Terminal 2, traditional costume groups from the Isargau Trachtenverband and Lufthansa’s famous traditional costume crew got everyone in the […]
A new forest-themed zone will open in the Schengen gate area of Helsinki Airport in early 20206 that operator, Finavia, reveals was inspired by Finnish nature. Finavia notes that it use surveys to identify the needs and wishes of passengers, and closely follow international trends in the industry to ensure that Helsinki Airport provides visitors […]
London Luton Airport (LTN) has opened its new Assisted Travel Lounge to provide a comfortable, relaxing and dedicated space for passengers with assisted travel needs. Key features of the assisted travel lounge include a sensory space, adult changing facilities, flight information screens, charging points for wheelchairs and electronic devices, drinking water facilities and specialised seating […]
Gebr Heinemann has extended its long-standing partnership with Hamburg Airport for at least another decade after extending its travel retail concession until 2037. Their joint success story began in 1993, when Gebr Heinemann opened its first Duty Free shop at Hamburg Airport. Today, both partners combine strong Hanseatic roots with a shared commitment to enhancing […]
The recovery of a missing diamond and reuniting a little girl with her favourite stuffed toy are a few of the more heart warming lost and found stories at Pittsburgh International Airport (PIT) this year. Now, PIT believes it has has made recovering missing items even easier with its recently launched Lost and Found system. […]
Ontario International Airport (ONT) has advanced to Level 2 in ACI’s Airport Customer Experience Accreditation programme. The Southern California located airport notes that the achievement further solidifies its position among the best airports in the United States when it comes to putting passengers first. ONT previously held Level 1 accreditation and is now one of […]
