AIRPORT HOSPITALITY, CUSTOMER EXPERIENCE, CUSTOMER SERVICE New sleep rooms open at Miami International Airport 10 Mar 2026 Staff reporterMiami International Airport today celebrated the grand opening of the first Wait n’ Rest sleep rooms in North America and only the second...
CUSTOMER SERVICE, HOSPITALITY New Blue Sky Premier Lounge opens at Indonesian gateway 4 Mar 2026 Staff reporterBuilding on a period of rapid growth that includes recent high-profile developments in Hong Kong, Jakarta, and Vietnam, Airport Dimensions today announced the...
CUSTOMER SERVICE, GROUND SUPPORT EQUIPMENT New taxi booking service at Sydney Airport 2 Mar 2026 Staff reporterSydney Airport has partnered with global travel services provider WeKnow to deliver a new premium taxi and Uber booking service at the T1...
CUSTOMER EXCELLENCE, CUSTOMER SERVICE ACI World reveals best airports for customer experience in 2025 24 Feb 2026 Joe BatesWhile there are no great surprises around the winners of ACI World’s ASQ Customer Experience Awards for 2025, arguably the fact that multiple...
CUSTOMER SERVICE, PASSENGER FACILITATION New personalised passenger service unveiled at Kempegowda 28 Jan 2026 Joe BatesBengaluru’s Kempegowda International Airport (BLR) has introduced a new personalised passenger service brand it hopes will help it meet the evolving needs of...
CUSTOMER SERVICE, PASSENGER FACILITATION Enhanced Passenger Processing at Queen Beatrix International Airport 7 Jan 2026 Joe BatesAruba’s Queen Beatrix International Airport has unveiled a new Enhanced Passenger Processing (EPP) system for passengers flying to the United States. Aruba Airport...
CUSTOMER SERVICE Setting high customer service standards in Bahrain 29 Dec 2025 Staff reporterBahrain International Airport (BAH) has retained its 5-Star rating with SKYTRAX for a fifth successive year. Operator, Bahrain Airport Company (BAC), believes that...
ASIA-PACIFIC & MIDDLE EAST, CUSTOMER SERVICE, PASSENGER FACILITATION, SUSTAINABILITY That winning feeling: Incheon International Airport 21 Nov 2025 Joe BatesPresident and CEO, Hag-Jae Lee, talks to Joe Bates about the success, ambitions and future development plans of Incheon International Airport. HOW WOULD...
CUSTOMER SERVICE, HOSPITALITY Oktoberfest celebrations begin at Munich Airport 18 Sep 2025 Staff reporterBavaria’s Minister of State for Food, Agriculture, Forestry and Tourism joined Munich Airport CEO, Jost Lammers, and Lufthansa hub manager, Heiko Reitz, at...
CUSTOMER SERVICE, HOSPITALITY, RETAIL/F&B Helsinki Airport to open forest themed commercial area next year 17 Sep 2025 Staff reporterA new forest-themed zone will open in the Schengen gate area of Helsinki Airport in early 20206 that operator, Finavia, reveals was inspired...
CUSTOMER SERVICE, HOSPITALITY Assisted Travel Lounge opens at London Luton Airport 16 Sep 2025 Staff reporterLondon Luton Airport (LTN) has opened its new Assisted Travel Lounge to provide a comfortable, relaxing and dedicated space for passengers with assisted...
CUSTOMER SERVICE, RETAIL/F&B Gebr Heinemann extends travel retail partnership with Hamburg Airport 27 Aug 2025 Staff reporterGebr Heinemann has extended its long-standing partnership with Hamburg Airport for at least another decade after extending its travel retail concession until 2037....
