RETAIL/F&B
Lagardère Travel Retail Pacific has begun to re-open some of its stores across the region, starting with a handful of outlets in the domestic terminals at Auckland, Brisbane, Christchurch, Perth and Melbourne this week. According to the travel retailer, the small selection of stores will be used as test cases with restricted trading hours, with […]
Lagardère Travel Retail Pacific has begun to re-open some of its stores across the region, starting with a handful of outlets in the domestic terminals at Auckland, Brisbane, Christchurch, Perth and Melbourne this week. According to the travel retailer, the small selection of stores will be used as test cases with restricted trading hours, with […]
Melvin Broekaart ponders whether it is time for airports to reconsider their retail business models to successfully compete with online shopping and remain exciting and relevant for decades to come. Whether we like it or not, there is an impactful and irreversible change of reality taking shape in travel retail. The new reality seems to […]
According to a survey by Swiss research agency, M1nd-set, over 60% of international travellers will fly again within the first three months of COVID-19 travel restrictions being lifted. The report, based on feedback from 1,500 consumers in the first half of April, aims to find out how passengers have been affected by COVID-19 and when […]
Beijing Capital International Airport has appointed a UK based airport design consultancy to help it redevelop the commercial planning and design of the international departure lounge in Terminal 3. The world’s biggest terminal building when it opened in 2008, Terminal 3 – known locally as the Dragon terminal – has arguably been an iconic symbol of […]
Wuhan Tianhe International Airport in China has begun handling commercial flights again and Lagardère Travel Retail has responded by re-opening its stores at the gateway, ending a 76-day lockdown due to the COVID-19 pandemic. The travel retailer notes that “stringent hygiene and security measures remain in place to protect staff and travellers”. For the first […]
The Asia Pacific Travel Retail Association (APTRA) is urging governments across the region to prioritise support packages for the travel retail industry to help many operators survive the coronavirus crisis. APTRA is writing to government policymakers responsible for determining Covid-19 fiscal relief and funding across ministerial offices including aviation, maritime, retail, F&B and tourism industries. […]
Dubai’s new food court of the future, Australia’s first working brewery inside an airport and Irish food and drink taking centre stage at Dublin Airport are on the menu in our global retail/F&B round-up. HMSHost International claims to have opened the food court of the future with the unveiling of its 170sqm Food Village at […]
Heinemann Australia has celebrated five years at Sydney Airport by extending its Duty Free concession at the gateway until 2029. The news is a major coup for the company, which has operated Heinemann Tax & Duty Free store at the airport since 2015. “I’m delighted that we have attained this agreement extension, as it not only […]
Asia-Pacific Airports takes a closer look at plans to enhance the retail offering at Riyadh’s King Khalid International Airport in Saudi Arabia. Passenger numbers are rising across the Middle East, and with forecasts predicting that this upward trajectory is set to continue in the long-term, many of the region’s airports are looking to expand their […]
What are the prerequisites to delivering exceptional customer experience along all touchpoints of the passenger journey? Redwater Consulting Group’s Kateryna Hess investigates. Customer experience (CX) has become a buzz word in today’s service industries from telecommunications, financial institutions and travel organisations to infrastructure providers. Consumers have become more connected and well informed about prices and […]
Abu Dhabi Airports CEO, Bryan Thompson, tells us a little more about the type of F&B innovation we can expect to find in Abu Dhabi International Airport’s new Midfield Terminal. The new Midfield Terminal at Abu Dhabi International Airport is the culmination of decades of innovation in aviation. Abu Dhabi Airports has invested heavily in ensuring that the […]
