RETAIL/F&B
Hyderabad-Rajiv Gandhi International Airport’s duty free operator, Hyderabad Duty Free (HDF), has launched a WhatsApp Virtual Assistant Chat-bot service that allows it communicate with passengers on international flights and answer any queries. Leveraging the massive global WhatsApp user base of over 2.7 billion users, the airport believes that the new Chat-bot service is a “convenient […]
The Design Solution is to work with the China Duty Free Group (CDFG) as the retail giant accelerates its growth in China and the extended region. It joins a select group of retail design agency partners that will work with CDFG on a range of projects to support it in bids for new space and […]
Europe gained a new airport at the weekend when Berlin Brandenburg Airport Willy Brandt (BER) finally opened for business. The new €6 billion airport is expected to take travelling to Berlin to another level, albeit it nine-and-a-half years later than originally planned. Its opening will mean the closure of Berlin Tegel, which is scheduled to […]
Lagardère Travel Retail has opened eight Luxury Beauty & Fashion stores in China’s Shanghai Hongqiao and Shenzhen Bao’an airports. In Shanghai Hongqiao Airport, Terminal T2, Lagardère Travel Retail has opened six stores: Chanel Beauty and Accessories; Parfums Christian Diorl Givenchy; Shiseido; Gucci Watches & Jewelry;  and Sandro. In Shenzhen Bao’an, Terminal T3, Lagardère Travel Retail […]
Philadelphia International Airport has become the first US gateway to offer a new product collaboration between two leading in-airport contactless food services, Grab and AtYourGate. According to the airport, the Grab Airport app with delivery powered by AtYourGate aims to ease the airport concessions experience for travellers by offering contactless meal ordering and delivery capabilities […]
The Asia Pacific Travel Retail Association (APTRA) has launched a campaign to over 45 individual governments across the region with a proposal for regional alignment on quarantine rules and testing on arrival and departure at airports, in a move that would safeguard public health and promote industry recovery. Reflecting the views of many of its […]
Marshall Retail Group (MRG), a WHSmith Group company, has opened its newest airport store in Terminal at New York LaGuardia (LGA). Called the DEAN inside LaGuardia Airport (LGA), the 5,000-square-foot retail space is said to be specifically designed to “the needs of the modern LGA passenger”. According to MRG, it offers a one-of-a-kind shopping experience, […]
Salt Lake City International Airport (SLC) has opened a new $5.6 million Central Receiving and Distribution Center (CRDC) to improve the security screening – and enhance the health and safety – of all goods entering the airport. Operated by Bradford Airport Logistics, the new 22,000sqft facility will receive goods for delivery to the existing airport […]
According to a new consumer insights report, there are positive signals for the industry regarding global travellers’ planned shopping trends, but significant behavioural changes across all shopper segments are to be expected. The report, published by industry research agency m1nd-set, is the latest in a series of studies focusing on how travellers from all world […]
Sunil Tuli, president of the Asia Pacific Travel Retail Association (APTRA) and group chief executive of King Power Group (Hong Kong) shares an industry perspective on the COVID-19 pandemic. As air travel virtually ground to a halt across Asia-Pacific in the wake of the coronavirus pandemic, so too did an essential lifeline of over $36 […]
Duty free operator Gebr Heinemann has announced that chief commercial officer, Kay Spanger, is retiring after more than 40 years with the Hamburg-based company. Spanger, who will work as an advisor to the company from September until the end of the year, is to be replaced on the Executive Board of Gebr Heinemann by Dr […]
DepARTures, an all-new, art-immersed store has opened for business at San Francisco International Airport’s Harvey Milk Terminal 1. Purpose built for SFO, DepARTures is said to replicate the character and mood of the local art community by “blending artisan merchandise sourced from San Francisco neighbourhoods with newsstand necessities and new technology to celebrate the modern […]
