PASSENGER FACILITATION
It is not going to be popular, but London’s Gatwick Airport is to go ahead with its decision to introduce a £5 charge for vehicles dropping off passengers directly outside its North Terminal. The UK gateway will introduce the charge from Monday, March 8, and describes it as “a new revenue stream to help protect […]
Tomorrow’s airports will need to be cleaner, quieter, and less reliant on ground-based infrastructure. Clare Williams Fannin spoke to Duncan Walker of Skyports to find out how the use of electric air-taxis can help them achieve these objectives. There can be little doubt that a journey to and from an airport can be challenging. Road […]
Pre-departure rapid testing that delivers results within 15 minutes is being trialled at Edinburgh Airport as part of recovery planning for aviation in Scotland. The week-long trial started today and uses tests that only require a saliva sample, meaning no nasal swab and a more positive testing experience. PocDoc and BioSure are running the trial, […]
ACI World today revealed the results of its annual Airport Service Quality (ASQ) customer excellence survey, with 33 airports picking up ‘hygiene’ awards in the programme which was modified for 2020 to take into account the impact of the COVID-19 pandemic and the airport industry’s response to it. Despite the challenges posed by the pandemic, […]
The pandemic caused obvious disruptions to the travel industry in 2020, but perhaps less obvious, are the lingering and serious emotional impacts on travellers. According to the New York Times, some 74% of travellers report feeling anxious about traveling due to COVID-19, which is a worryingly high figure for the aviation industry. So how are […]
Baltimore/Washington International Thurgood Marshall Airport has launched a pilot programme that uses innovative technology to provide social distancing information and assessment for customers at security checkpoints. The project uses Light Detection and Ranging (LiDAR) technology and sophisticated software from partner CrowdVision to monitor, analyse and report on physical distancing at the airport’s B security checkpoint. […]
The Plaza Premium Group has opened its newly refurbished lounge in the Domestic departures area at Hyderabad’s Rajiv Gandhi International Airport. The new and improved facility is spread over an area of 773 square metres, can accommodate over 200 passengers and boasts facilities ranging from work stations, a dining area and private seating zone for […]
Bahrain International Airport today announced that its long awaited new $1.1 billion terminal will open for business on January 28. According to Bahrain Airport Company (BAC), moving operations to the new state-of-the-art facility is a major step towards achieving the Kingdom’s ambitious Economic Vision 2030. The vision is based on diversification and sustainability goals and […]
Eight of Norway’s biggest airports will soon boast new customer experience feedback technology provided by HappyorNot. Its Smiley Touch touchscreen terminals will help airport operator, Avinor, collect customer feedback at security checkpoints at the gateways, which include Oslo, Bergen and Stavanger. According to HappyorNot, with this in-moment, actionable customer experience feedback data, “Avinor’s management and […]
Brisbane Airport’s efforts to combat COVID-19 and ensure that it is a safe environment for passengers and staff have led to it being accredited in ACI’s Airport Health Accreditation (AHA) programme. The ACI AHA is a global benchmark, independently assessing an airport’s alignment with ACI Aviation Business Restart and Recovery Guidelines, the International Civil Aviation […]
Rome’s Fiumicino and Ciampino airports have become the first in the world to successfully complete the new Airport Health Measures Audit Programme. Developed by ACI and Bureau Veritas, the programme is designed to support the airport industry’s recovery from COVID-19 by addressing specific risks and reassuring passengers through an on-site audit. Fiumicino and Ciampino – […]
Dubai Airports is gearing up for an upsurge in the number of passengers expected to pass through Dubai International (DXB) over the next few days. It is estimated that 545,000 passengers will use DXB between January 1-7, with throughput peaking on January the 2nd and 3rd when more than 78,000 travellers are expected to depart […]
