FEATURES
ACI World’s annual ACI Customer Experience Global Summit has begun in Kraków, Poland, with ‘Re-humanising the airport experience’ being the theme of the event. The ACI Customer Experience Global Summit is the premier global event on airport experience and attracts more than 400 senior airport executives, civil aviation authority representatives, airport specialists, and related business […]
SITA has announced the launch of a partnership programme aimed at joining hands with key partners as it embarks on what it calls “a new path to growth”. Through the new partner platform, Launchpad, SITA has outlined four key areas where it seeks to build new partnerships: digital identities, advanced analytics and data management, security […]
Jiří Pos, Prague Airport’s chair of the board, talks to Joe Bates about the Czech gateway’s 85th anniversary, future development plans and success in ACI’s Airport Service Quality (ASQ) programme. With little domestic or transfer traffic and the Czech Republic introducing some of the toughest travel restrictions in Europe during the COVID pandemic, it doesn’t […]
Kraków Airport’s director of aviation and commercial services, Paweł Galiak, tells us more about the gateway’s award winning customer service strategy. How proud are you of Kraków Airport’s success in ACI’s ASQ programme, and what does it mean for the airport, because success doesn’t happen overnight, does it? That’s true. We have achieved success thanks […]
Singapore Changi is to re-open the southern wing of Terminal 2 for departure operations next month following the resumption of arrival operations at the terminal in May this year. The commencement of departure operations at T2 on October 11 will add to Changi’s capacity and spread out passenger operations more evenly across the airport’s terminals as […]
Navigating Tucson International Airport (TUS) has always been a breeze, but now the travel experience is even easier as the US gateway has upgraded its interactive map to allow for wayfinding throughout the airport and surrounding customer facilities. Accessible through the FlyTucson.com website, the new map is available in desktop format for anyone interested in […]
Passengers passing through Chicago O’Hare International Airport (ORD) got a taste of two featured beers as part of a tap takeover celebrating National Black Business Month. Turner Häus Brewery had beer on tap at Tortas Frontera restaurant while Moor’s Brewery took over the tap at Hub51, both located in Terminal 5. Both restaurants, operated by Areas, sold […]
Sydney Airport is reinvigorating its luxury retail precinct with the arrival of the most sought-after fashion brands, affirming the airport’s position on the world stage of luxury. Showcased within a 2,700sqm streetscape, luxury brands including Balenciaga, Bottega Veneta, Burberry, Bvlgari, Hermès, Loewe, Moncler, Prada, Rolex and Saint Laurent are now open at the airport’s T1 […]
Leeds Bradford Airport (LBA) in the UK has announced an innovative technology partnership to improve queue management and the passenger experience. LBA has partnered with Veovo to introduce AI-powered passenger predictability technology to its airport operation. This technology will optimise airport security area operations and passenger flow throughout the terminal by analysing real-time data on […]
Through subsidiary, Aena Desarrollo Internacional, Aena has been awarded the concession to operate and develop São Paulo’s Congonhas Airport and 10 other gateways across Brazil. The concession, which is initially for 30 years with the option of a five year extension, covers 11 gateways across São Paulo, Mato Grosso do Sul, Minas Gerais and Pará […]
As borders begin to re-open, is it time for APAC airports to reconsider how they will look and digitally interact with passengers in the future? Amadeus’ senior vice president of airport and airline operations for the region, Sarah Samuel, investigates. When the pandemic emerged in 2019, Asia-Pacific was the first to feel its impact. And […]
It is claimed that a Green Freeport in the North East of Scotland could play a significant role in decarbonising the aviation industry by delivering a sustainable aviation fuel (SAF) plant that would create up to 920 jobs and £133 million in GVA per year. The creation of a SAF facility at St Fergus is […]
