ACI World today revealed the results of its annual Airport Service Quality (ASQ) customer excellence survey, with 33 airports picking up ‘hygiene’ awards in the programme which was modified for 2020 to take into account ...
The pandemic caused obvious disruptions to the travel industry in 2020, but perhaps less obvious, are the lingering and serious emotional impacts on travellers. According to the New York Times, some 74% of travellers report ...
Baltimore/Washington International Thurgood Marshall Airport has launched a pilot programme that uses innovative technology to provide social distancing information and assessment for customers at security checkpoints. The project uses Light Detection and Ranging (LiDAR) technology ...
Eight of Norway’s biggest airports will soon boast new customer experience feedback technology provided by HappyorNot. Its Smiley Touch touchscreen terminals will help airport operator, Avinor, collect customer feedback at security checkpoints at the gateways, ...
Brisbane Airport’s efforts to combat COVID-19 and ensure that it is a safe environment for passengers and staff have led to it being accredited in ACI’s Airport Health Accreditation (AHA) programme. The ACI AHA is ...
Rome’s Fiumicino and Ciampino airports have become the first in the world to successfully complete the new Airport Health Measures Audit Programme. Developed by ACI and Bureau Veritas, the programme is designed to support the ...
Dubai Airports is gearing up for an upsurge in the number of passengers expected to pass through Dubai International (DXB) over the next few days. It is estimated that 545,000 passengers will use DXB between ...
Andrew O’Brian, president and CEO of Corporación Quiport, tells Joe Bates about an eventful and challenging year for Quito International Airport. While 2020 has been a tough year for Quito International Airport and operator, Corporación ...
Istanbul’s Sabiha Gökçen International Airport (SAW) will hand over the operation of its lounges, fast track and meet and assist services to Plaza Premium Group on January 1, 2021. Under the terms of the concession, ...
Seattle-Tacoma International Airport (SEA), which is owned and operated by the Port of Seattle, is one of the fastest-growing large hub airports in North America where over the past five years, passenger traffic has grown ...
