In the spotlight: Master planning Airport report: Orlando & Bahrain Special report: ASQ Awards Plus: SMART Airports & World Business Partners Better by design Airport World editor, Joe Bates, reflects on the importance of devising flexible plans for the future in this master planning themed issue. Your terminal is old, out-dated or fast reaching capacity, so you just get […]
In the spotlight: Customer service Airport report: Hartsfield-Jackson Atlanta Special report: ASQ winners Plus: Chinese airport development & security Charm offensive Airport World editor, Joe Bates, reflects on the importance of going the extra mile for good customer service. By the time you read this the UK will have a new government as the nation went to the polls on […]
In the spotlight: Economics & Finance Airport report: Denver International IT innovation: Improving the bottom line Plus: People matters & Project watch In it for the long-haul Editor, Joe Bates, reflects on Airport World’s 20th anniversary, healthy investor interest in airports across the globe and looks forward to the Airport Economics & Finance Conference in London When I first […]
In the spotlight: Security Airport: Durban’s King Shaka Special report: Spaceports Plus: Airport design & People matters Change for good Airport World editor, Joe Bates, considers the changing face of airport security and looks forward to a busy and successful new year. While being able to remotely scan someone for weapons or predict evil intent before it happens may […]
In the spotlight: Airport IT Airport: Salt Lake City Special report: Air-rail links Plus: Environment, leadership & airport design Making IT happen Airport World editor, Joe Bates, reflects on the loss of one of the team, environmental initiatives and the information technology theme of this issue. By the time you read this we will be on the home stretch in […]
In the spotlight: Invest & Build Airports: Chicago’s airports, San Juan (Puerto Rico) Special report: Sound of Music Plus: Environment, car parking & customer service CLICK HERE TO VIEW THE FULL MAGAZINE Invest and build Airport World editor, editor, Joe Bates, reflects on an eventful summer and looks forward to the upcoming ACI-NA Annual Conference in Atlanta and The Trinity Forum […]
In the spotlight: Airport Service Quality (ASQ) Airports: Ferrovial Aeropuertos & Sabiha Gökçen Special report: Investing in Africa Plus: Airport design, seating & advertising Believe in better Airport World editor, Joe Bates, considers the importance of customer service and the success of ACI’s Airport Service Quality (ASQ) customer satisfaction survey. There was a time not so very long ago, when […]
In the spotlight: Community relations Airports: Phoenix & Portugal’s airport system Special report: Brazil’s regional airports Plus: Fine dining, IT & US security Winning hearts and minds Airport World editor, Joe Bates, considers the importance of good community relations. There is an old expression that you get out of life what you put into it, and while […]
In the spotlight: Branding Airports: Moscow Vnukovo Special report: Security screening Plus: Airport design, people & UK capacity crunch Prize assets Editor, Joe Bates, reflects on a busy start to 2014 and the growing importance of an airport brand. Most industries traditionally enjoy quiet starts to the New Year; not so aviation, which has seen a host […]
In the spotlight: People/Human resources Airports: Bahrain, San Francisco & Sydney Special report: Retail innovation Plus: IT trends, security & the environment People power Airport World editor, Joe Bates, reflects on the important role frontline staff play in helping determine an airport’s image and reputation. In today’s highly competitive environment where a good ‘airport experience’ […]
In the spotlight: Information Technology Airports: Dubai, Las Vegas, Burgas & Varna Interviewed: The FAA’s Michael Huerta Plus: Security, retail & airfield safety Digital age Editor, Joe Bates, contemplates all things information technology, including the launch of a new ‘responsive’ Airport World website and app. How did we get to October so quickly? It seems like only […]
In the spotlight: Planning & design Airports: Miami, Ottawa & New York Special report: Route development Plus: Security, rail links & car parking The big build Editor, Joe Bates, reflects on the capacity crunch and the ‘Planning and Design’ theme of this issue of Airport World. As the world’s ‘ghost airports’ will tell you, the expression […]
