Ferry services to Macau to resume from Hong Kong airport’s SkyPier
Ferry transfer service between Hong Kong International Airport’s SkyPier and Macau are to resume on December 30, providing cross-boundary transport service for sea-to-air...
CUSTOMER SERVICE
Little Helpers bring festive cheer for travellers at Heathrow
Heathrow has enlisted hundreds of ‘Little Helpers’ to kick off the festive season for passengers by giving away 10,000 Christmas gifts. The gifts...
Plaza Premium Group opens new Blush Lounge at Heathrow
London’s Heathrow Airport has a new addition to its hospitality offering today following the opening of the Blush Lounge by the Plaza Premium...
The waiting game
Virtual queuing is coming to an airport near you soon and could represent the future of waiting at airports, writes Steve Covate. With...
Going the extra mile
Airport World reports on a milestone achievement for Incheon International Airport and some of the highlights of the recent Customer Experience Global Summit...
Top UK airport ranking for London City and London Luton airports
London City Airport (LCY) and London Luton Airport (LTN) have been ranked the top two gateways in the UK by Conde Nast Traveller...
HOSTING JOYFUL CONNECTIONS
Dato’ Iskandar Mizal Mahmood, managing director of Malaysia Airports, talks to Joe Bates about his company’s customer service strategy, ASQ successes and recovering...
New ‘Alpine’ look and feel for Munich Airport’s Adelholzener Bar
The newly remodelled Adelholzener Bar in Terminal 2 at Munich Airport offers visitors an Alpine setting to enjoy their soft drinks, draft beers...
Shanghai surprise as 1930s inspired Chinese restaurant opens at Heathrow
Heathrow’s latest F&B offering, a 1930s Shanghai inspired Chinese restaurant, Shan Shui, has opened for business in Terminal 2. The outlet, officially opened...
The digital airport
Templemere’s Clare Williams Fannin takes a look at how digital technology is transforming the passenger experience. From facial recognition at passport control to...
Finding the Way
Karlee Butler Kennedy contends that the growth in geospatial data and digital indoor wayfinding can only enhance the passenger experience at airports. As...
Tokyo Narita deploys new customer feedback technology
Customer feedback provider, HappyOrNot, has installed its smiley push button machines at Tokyo’s Narita International Airport ahead of the city hosting the Summer...
