Port Authority to transform access to Newark Liberty’s rail station
The Board of Commissioners of the Port Authority of New York and New Jersey has approved $160 million for design and construction of...
CUSTOMER SERVICE
Region’s airports excel in ACI’s ASQ customer excellence awards
ACI World today announced the best airports for customer experience worldwide chosen by passengers in its annual Airport Service Quality (ASQ) Awards. The...
ACI World unveils ASQ customer experience champions
ACI World today revealed the best airports on the planet for customer experience chosen by passengers in its Airport Service Quality (ASQ) programme....
Food serving ‘snackbot’ on patrol at Munich Airport
Munich Airport is no stranger to using robotic technology having trialled a number of devices over the years, the latest of which is...
Tulsa International Airport introduces new aid for blind passengers
Tulsa International Airport (TUL) passengers who are blind or have low vision (BLV) now have free access to the Aira app, which is...
Customer experience milestone for Seychelles gateway
Seychelles International Airport (SEZ) has officially achieved Level 1 status in ACI’s Airport Customer Experience Accreditation programme. The achievement comes two years after...
Incheon hosting ACI Customer Experience Global Summit
The ACI Customer Experience Global Summit, the airport industry’s annual event dedicated to enhancing the customer and employee experience, got underway in Incheon,...
Brisbane Airport unleashes some new new therapy dogs
Brisbane Airport is this week trialling therapy dogs in the Domestic Terminal as a way of reducing preflight stress for the travelling public....
Customer service excellence: We salute you!
We pay tribute to ACI World’s 2022 Airport Service Quality (ASQ) Award winners whose customer service excellence continues to enhance the airport experience...
Asia-Pacific airports shine in ACI’s ASQ Customer Service Excellence Awards
ACI World, in partnership with travel technology company Amadeus, today announced the winners of this year’s Airport Service Quality (ASQ) Awards, recognising the...
The world’s best airports for customer service excellence
Airports big and small across the world were today recognised for their customer service excellence throughout 2022 in ACI’s annual Airport Service Quality...
New customer service high for Queen Alia International Airport
Jordan’s Queen Alia International Airport has become the first gateway in the Middle East to achieve Level 3 status in ACI’s Customer Experience...
