CUSTOMER SERVICE

A new forest-themed zone will open in the Schengen gate area of Helsinki Airport in early 20206 that operator, Finavia, reveals was inspired...

CUSTOMER SERVICE, HOSPITALITY

Assisted Travel Lounge opens at London Luton Airport

16 Sep 2025 Staff reporter

London Luton Airport (LTN) has opened its new Assisted Travel Lounge to provide a comfortable, relaxing and dedicated space for passengers with assisted...

CUSTOMER SERVICE, RETAIL/F&B

Gebr Heinemann extends travel retail partnership with Hamburg Airport

27 Aug 2025 Staff reporter

Gebr Heinemann has extended its long-standing partnership with Hamburg Airport for at least another decade after extending its travel retail concession until 2037....

CUSTOMER SERVICE, MARKETING & COMMUNICATIONS

PIT going the extra mile to help travellers find lost belongings

13 Aug 2025 Staff reporter

The recovery of a missing diamond and reuniting a little girl with her favourite stuffed toy are a few of the more heart...

CUSTOMER EXPERIENCE, CUSTOMER SERVICE

Customer experience award for Ontario International Airport

31 Jul 2025 Staff reporter

Ontario International Airport (ONT) has advanced to Level 2 in ACI’s Airport Customer Experience Accreditation programme. The Southern California located airport notes that...

CUSTOMER SERVICE, HOSPITALITY

Warsaw Chopin Airport ready for Star Wars Day

29 Apr 2025 Staff reporter

Warsaw Chopin Airport is embarking on an intergalactic journey ahead of this year’s Star Wars Day on May 4. It notes that since...

AW1 2025, CUSTOMER SERVICE

ASQ Airport Experience Awards: Going the extra mile

11 Apr 2025 Joe Bates

Airports across the globe have been recognised for their customer service excellence in ACI’s ASQ Airport Experience Awards, writes Joe Bates. ACI World’s...

CUSTOMER EXCELLENCE, CUSTOMER SERVICE

World’s airports honoured for their customer service efforts

10 Apr 2025 Staff reporter

Brisbane (BNE), Hamad (DOH), Helsinki (HEL), LaGuardia (LGA), Munich (MUC) and Quito (UIO) are just a few of the airports to be honoured...

ASIA-PACIFIC & MIDDLE EAST, CUSTOMER SERVICE, HUMAN RESOURCES

Hong Kong airport recognises staff customer service excellence

3 Apr 2025 Staff reporter

Hong Kong International Airport (HKG) has recognised the customer service efforts of airport at its annual Customer Service Excellence Programme (CSEP) awards ceremony....

CUSTOMER SERVICE, HUMAN RESOURCES

HKG recognises customer service excellence of staff

3 Apr 2025 Staff reporter

Hong Kong International Airport (HKG) has recognised the customer service efforts of airport at its annual Customer Service Excellence Programme (CSEP) awards ceremony....

CUSTOMER EXCELLENCE, CUSTOMER SERVICE

World’s best airports for customer experience excellence

10 Mar 2025 Joe Bates

ACI World today recognised outstanding customer service at the world’s airports by announcing the winners of its annual ASQ Airport Experience Awards. Among...