PIT going the extra mile to help travellers find lost belongings
The recovery of a missing diamond and reuniting a little girl with her favourite stuffed toy are a few of the more heart...
CUSTOMER SERVICE
Customer experience award for Ontario International Airport
Ontario International Airport (ONT) has advanced to Level 2 in ACI’s Airport Customer Experience Accreditation programme. The Southern California located airport notes that...
Warsaw Chopin Airport ready for Star Wars Day
Warsaw Chopin Airport is embarking on an intergalactic journey ahead of this year’s Star Wars Day on May 4. It notes that since...
ASQ Airport Experience Awards: Going the extra mile
Airports across the globe have been recognised for their customer service excellence in ACI’s ASQ Airport Experience Awards, writes Joe Bates. ACI World’s...
World’s airports honoured for their customer service efforts
Brisbane (BNE), Hamad (DOH), Helsinki (HEL), LaGuardia (LGA), Munich (MUC) and Quito (UIO) are just a few of the airports to be honoured...
Hong Kong airport recognises staff customer service excellence
Hong Kong International Airport (HKG) has recognised the customer service efforts of airport at its annual Customer Service Excellence Programme (CSEP) awards ceremony....
HKG recognises customer service excellence of staff
Hong Kong International Airport (HKG) has recognised the customer service efforts of airport at its annual Customer Service Excellence Programme (CSEP) awards ceremony....
World’s best airports for customer experience excellence
ACI World today recognised outstanding customer service at the world’s airports by announcing the winners of its annual ASQ Airport Experience Awards. Among...
London Luton rewarded for its customer service excellence
London Luton Airport (LTN) has become one of the first organisations – and the first UK airport – to achieve certification to the...
Security checkpoint queue times now available in Helsinki
Finavia is piloting a new digital service that will show passengers the predicted queue time at security control over the next 12 hours...
Shannon Airport provides top travel experience
Shannon Airport has claimed the top spot in the travel category and ranked fourth overall in Ireland’s Customer Experience Insights (CXi) Report 2024....
India’s travellers seeking an ‘elevated’ airport experience
Travellers in the world’s fastest-growing aviation market, India, are some of the world’s most enthusiastic lounge users with an ever-growing appetite for an...
