Virtual queuing is coming to an airport near you soon and could represent the future of waiting at airports, writes Steve Covate. With the notable exception of the current COVID caused disruptions, it could be ...
Airport World reports on a milestone achievement for Incheon International Airport and some of the highlights of the recent Customer Experience Global Summit in Kraków. Seoul’s Incheon International Airport (ICN) has become the first airport ...
London City Airport (LCY) and London Luton Airport (LTN) have been ranked the top two gateways in the UK by Conde Nast Traveller as part of their Readers’ Choice Awards. London Luton – or LLA ...
The newly remodelled Adelholzener Bar in Terminal 2 at Munich Airport offers visitors an Alpine setting to enjoy their soft drinks, draft beers or Bavarian favourites such as veal sausages and meatloaf! The airport used ...
Heathrow’s latest F&B offering, a 1930s Shanghai inspired Chinese restaurant, Shan Shui, has opened for business in Terminal 2. The outlet, officially opened this week by renowned restaurateur Ellen Chew, will double as a private ...
Templemere’s Clare Williams Fannin takes a look at how digital technology is transforming the passenger experience. From facial recognition at passport control to high-tech baggage handling, airports have often been at the cutting-edge when it ...
Karlee Butler Kennedy contends that the growth in geospatial data and digital indoor wayfinding can only enhance the passenger experience at airports. As people return to the world’s airports, they are finding an impressive assortment ...
Customer feedback provider, HappyOrNot, has installed its smiley push button machines at Tokyo’s Narita International Airport ahead of the city hosting the Summer Olympics. Using HappyOrNot’s Smiley Terminal push-button type terminals, Narita International Airport (NRT) ...
Ljubljana Airport today inaugurated its new 10,000sqm passenger terminal, although the Slovenian gateway’s key new asset won’t officially open to passengers until July 1. Operator Fraport Slovenija, a subsidiary of global airport operator Fraport AG, ...
Frequent flyers on Star Alliance member airlines will soon be able to use their biometric identity across any participating airline at any participating airport following a new agreement between the world’s largest airline alliance, NEC ...
