CUSTOMER SERVICE

In collaboration with the Fraunhofer Institute for Integrated Circuits IIS, Nuremberg Airport has tested the ability of a mobile, AI-based robot to help...

AIRPORT HOSPITALITY, CUSTOMER SERVICE, INVESTING IN AIRPORTS

World’s largest VIP terminal unveiled at iGA Istanbul Airport

6 May 2026 Joe Bates

iGA Istanbul Airport and Jetex have unveiled what is believed to be the world’s largest VIP terminal at the Turkish gateway. The Jetex...

CUSTOMER EXCELLENCE, CUSTOMER SERVICE

Bengaluru Kempegowda recognised for customer experience excellence

20 Mar 2026 Staff reporter

Bengaluru’s Kempegowda International Airport (BLR) has been recognised as the ‘Best Regional Airport in India & South Asia’ for the third consecutive year...

AIRPORT HOSPITALITY, CUSTOMER EXPERIENCE, CUSTOMER SERVICE

New sleep rooms open at Miami International Airport

10 Mar 2026 Staff reporter

Miami International Airport today celebrated the grand opening of the first Wait n’ Rest sleep rooms in North America and only the second...

CUSTOMER SERVICE, HOSPITALITY

New Blue Sky Premier Lounge opens at Indonesian gateway

4 Mar 2026 Staff reporter

Building on a period of rapid growth that includes recent high-profile developments in Hong Kong, Jakarta, and Vietnam, Airport Dimensions today announced the...

CUSTOMER SERVICE, GROUND SUPPORT EQUIPMENT

New taxi booking service at Sydney Airport

2 Mar 2026 Staff reporter

Sydney Airport has partnered with global travel services provider WeKnow to deliver a new premium taxi and Uber booking service at the T1...

CUSTOMER EXCELLENCE, CUSTOMER SERVICE

ACI World reveals best airports for customer experience in 2025

24 Feb 2026 Joe Bates

While there are no great surprises around the winners of ACI World’s ASQ Customer Experience Awards for 2025, arguably the fact that multiple...

CUSTOMER SERVICE, PASSENGER FACILITATION

New personalised passenger service unveiled at Kempegowda

28 Jan 2026 Joe Bates

Bengaluru’s Kempegowda International Airport (BLR) has introduced a new personalised passenger service brand it hopes will help it meet the evolving needs of...

CUSTOMER SERVICE, PASSENGER FACILITATION

Enhanced Passenger Processing at Queen Beatrix International Airport

7 Jan 2026 Joe Bates

Aruba’s Queen Beatrix International Airport has unveiled a new Enhanced Passenger Processing (EPP) system for passengers flying to the United States. Aruba Airport...

CUSTOMER SERVICE

Setting high customer service standards in Bahrain

29 Dec 2025 Staff reporter

Bahrain International Airport (BAH) has retained its 5-Star rating with SKYTRAX for a fifth successive year. Operator, Bahrain Airport Company (BAC), believes that...

ASIA-PACIFIC & MIDDLE EAST, CUSTOMER SERVICE, PASSENGER FACILITATION, SUSTAINABILITY

That winning feeling: Incheon International Airport

21 Nov 2025 Joe Bates

President and CEO, Hag-Jae Lee, talks to Joe Bates about the success, ambitions and future development plans of Incheon International Airport. HOW WOULD...