Tulsa International Airport (TUL) passengers who are blind or have low vision (BLV) now have free access to the Aira app, which is a visual interpreting service that acts as an assistant to help users ...
Seychelles International Airport (SEZ) has officially achieved Level 1 status in ACI’s Airport Customer Experience Accreditation programme. The achievement comes two years after the introduction of the Seychelles Electronic Border System as well as upgrades ...
The ACI Customer Experience Global Summit, the airport industry’s annual event dedicated to enhancing the customer and employee experience, got underway in Incheon, South Korea, today. As usual for an event in South Korea, the ...
Brisbane Airport is this week trialling therapy dogs in the Domestic Terminal as a way of reducing preflight stress for the travelling public. The trial initiative brings canine ambassadors into the terminal to provide a ...
We pay tribute to ACI World’s 2022 Airport Service Quality (ASQ) Award winners whose customer service excellence continues to enhance the airport experience for passengers. Airports big and small across the world have been recognised ...
Airports big and small across the world were today recognised for their customer service excellence throughout 2022 in ACI’s annual Airport Service Quality (ASQ) awards. Winners ranged from the big hubs of Istanbul and Rome-Fiumicino ...
Jordan’s Queen Alia International Airport has become the first gateway in the Middle East to achieve Level 3 status in ACI’s Customer Experience Accreditation programme. To obtain Level 3, the Amman gateway notes that it ...
Ferry transfer service between Hong Kong International Airport’s SkyPier and Macau are to resume on December 30, providing cross-boundary transport service for sea-to-air and air-to-sea transfer passengers. TurboJET, the ferry operator of the said service, ...
Heathrow has enlisted hundreds of ‘Little Helpers’ to kick off the festive season for passengers by giving away 10,000 Christmas gifts. The gifts from the airport’s shops, bars and restaurants range from teddy bears, perfumes ...
London’s Heathrow Airport has a new addition to its hospitality offering today following the opening of the Blush Lounge by the Plaza Premium Group (PPG). Located in Terminal 4, the new lounge can accommodate up ...
