New sleep rooms open at Miami International Airport
Miami International Airport today celebrated the grand opening of the first Wait n’ Rest sleep rooms in North America and only the second...
CUSTOMER SERVICE
New Blue Sky Premier Lounge opens at Indonesian gateway
Building on a period of rapid growth that includes recent high-profile developments in Hong Kong, Jakarta, and Vietnam, Airport Dimensions today announced the...
New taxi booking service at Sydney Airport
Sydney Airport has partnered with global travel services provider WeKnow to deliver a new premium taxi and Uber booking service at the T1...
ACI World reveals best airports for customer experience in 2025
While there are no great surprises around the winners of ACI World’s ASQ Customer Experience Awards for 2025, arguably the fact that multiple...
New personalised passenger service unveiled at Kempegowda
Bengaluru’s Kempegowda International Airport (BLR) has introduced a new personalised passenger service brand it hopes will help it meet the evolving needs of...
Enhanced Passenger Processing at Queen Beatrix International Airport
Aruba’s Queen Beatrix International Airport has unveiled a new Enhanced Passenger Processing (EPP) system for passengers flying to the United States. Aruba Airport...
Setting high customer service standards in Bahrain
Bahrain International Airport (BAH) has retained its 5-Star rating with SKYTRAX for a fifth successive year. Operator, Bahrain Airport Company (BAC), believes that...
That winning feeling: Incheon International Airport
President and CEO, Hag-Jae Lee, talks to Joe Bates about the success, ambitions and future development plans of Incheon International Airport. HOW WOULD...
Oktoberfest celebrations begin at Munich Airport
Bavaria’s Minister of State for Food, Agriculture, Forestry and Tourism joined Munich Airport CEO, Jost Lammers, and Lufthansa hub manager, Heiko Reitz, at...
Helsinki Airport to open forest themed commercial area next year
A new forest-themed zone will open in the Schengen gate area of Helsinki Airport in early 20206 that operator, Finavia, reveals was inspired...
Assisted Travel Lounge opens at London Luton Airport
London Luton Airport (LTN) has opened its new Assisted Travel Lounge to provide a comfortable, relaxing and dedicated space for passengers with assisted...
Gebr Heinemann extends travel retail partnership with Hamburg Airport
Gebr Heinemann has extended its long-standing partnership with Hamburg Airport for at least another decade after extending its travel retail concession until 2037....
