The ACI Customer Experience Global Summit, the airport industry’s annual event dedicated to enhancing the customer and employee experience, got underway in Incheon, South Korea, today. As usual for an event in South Korea, the numbers are good, with more than 500 international delegates, including government officials, airport and aviation executives, and customer experience experts, […]
Brisbane Airport is this week trialling therapy dogs in the Domestic Terminal as a way of reducing preflight stress for the travelling public. The trial initiative brings canine ambassadors into the terminal to provide a furry support to manage any anxiety. Sarah Whyte, head of communications and brand marketing at Brisbane Airport Corporation, enthused: ”Therapy […]
We pay tribute to ACI World’s 2022 Airport Service Quality (ASQ) Award winners whose customer service excellence continues to enhance the airport experience for passengers. Airports big and small across the world have been recognised for their customer service excellence throughout 2022 in ACI’s annual Airport Service Quality (ASQ) awards. Winners ranged from the big […]
Airports big and small across the world were today recognised for their customer service excellence throughout 2022 in ACI’s annual Airport Service Quality (ASQ) awards. Winners ranged from the big hubs of Istanbul and Rome-Fiumicino in Europe; Dallas/Fort Worth and San Francisco in the US; and Singapore Changi and Shenzhen Bao’an in Asia-Pacific to some […]
Jordan’s Queen Alia International Airport has become the first gateway in the Middle East to achieve Level 3 status in ACI’s Customer Experience Accreditation programme. To obtain Level 3, the Amman gateway notes that it implemented an “advanced customer experience strategy through multi-faceted engagement with customers, employees and customer experience professionals”. In addition, it says […]
Ferry transfer service between Hong Kong International Airport’s SkyPier and Macau are to resume on December 30, providing cross-boundary transport service for sea-to-air and air-to-sea transfer passengers. TurboJET, the ferry operator of the said service, will operate one round-trip between SkyPier and Macao Taipa Ferry Terminal every Friday and Sunday. Connecting to the Greater Bay […]
Heathrow has enlisted hundreds of ‘Little Helpers’ to kick off the festive season for passengers by giving away 10,000 Christmas gifts. The gifts from the airport’s shops, bars and restaurants range from teddy bears, perfumes and Pret breakfasts to free flights and lounge access, and will be given out across all four terminals in the […]
London’s Heathrow Airport has a new addition to its hospitality offering today following the opening of the Blush Lounge by the Plaza Premium Group (PPG). Located in Terminal 4, the new lounge can accommodate up to 105 passengers at a time and extends PPG’s sizeable presence at the UK hub. According to PPG, travellers will […]
Virtual queuing is coming to an airport near you soon and could represent the future of waiting at airports, writes Steve Covate. With the notable exception of the current COVID caused disruptions, it could be argued that airports – and the airlines and businesses that operate within them – have made giant strides in reducing […]
Airport World reports on a milestone achievement for Incheon International Airport and some of the highlights of the recent Customer Experience Global Summit in Kraków. Seoul’s Incheon International Airport (ICN) has become the first airport in the world to achieve the new Level 5 status in ACI’s Airport Customer Experience Accreditation programme. Incheon dominated ACI […]
London City Airport (LCY) and London Luton Airport (LTN) have been ranked the top two gateways in the UK by Conde Nast Traveller as part of their Readers’ Choice Awards. London Luton – or LLA as it prefers to call itself – has held the second place spot for the last three years. The airport’s chief […]
The newly remodelled Adelholzener Bar in Terminal 2 at Munich Airport offers visitors an Alpine setting to enjoy their soft drinks, draft beers or Bavarian favourites such as veal sausages and meatloaf! The airport used the pandemic forced closure of the departures area bar to carry out extensive renovations, and according to the gateway, the […]
