PASSENGER FACILITATION
With global travel retail sales at airports yet to return to pre-pandemic levels, Kavanagh Communication’s John Matheson considers the potential economic and customer service benefits of F&B innovation. Although global traffic continues to recover well beyond 2019 levels, the performance of the travel retail market has struggled to keep pace with traffic growth. Last year […]
San Diego International Airport’s new Terminal 1 was designed for the passenger experience, writes Terence Young, aviation leader, design director and principal at Gensler. Throughout my architectural career I have designed airports around the world from LAX to Incheon, and over the years I’ve seen how the aviation industry responds to trends, with each new […]
President and CEO, Hag-Jae Lee, talks to Joe Bates about the success, ambitions and future development plans of Incheon International Airport. HOW WOULD YOU SUM UP YOUR FIRST TWO YEARS IN THE HOT-SEAT AT INCHEON INTERNATIONAL AIRPORT CORPORATION? I have enjoyed it and, from day one, have felt deep gratitude for the rare opportunity to […]
Joe Bates takes a whistle-stop tour across the Asia-Pacific & Middle East region to find examples of innovation and excellence in terms of hospitality and customer service initiatives. Ever inventive Changi Airport Group (CAG) has unveiled the world’s first outdoor bamboo garden at an airport. Located a short walking distance from the Hub & Spoke […]
Finavia and the Vantaa Light Rail Alliance are working together to develop a plan for the location of an airport stop for the newly approved transport link. “We are very pleased with the decision that the political decision-makers of Vantaa were ready to give the Vantaa Light Rail Alliance a mandate to plan the light […]
Sumesh Patel, SITA’s president for Asia Pacific, considers some of the technologies that will transform the passenger experience at airports in the decades to come. The air traveller journey is entering its most profound transformation in decades, and across the Asia-Pacific region, airports face an unrelenting challenge of having to serve record numbers of travellers […]
Founded in Turkey, Kepler Club takes its name from the astronomer Johannes Kepler, as a nod to curiosity, discovery, and new horizons. The airport hospitality brand — known for its technology-driven sleeping cabins — is now in the final phase of a major expansion at Kuala Lumpur International Airport (KLIA) that will more than double […]
Los Angeles World Airports (LAWA) has announced the upcoming closure of Terminal 5 for its complete demolition to deliver a brand new terminal and airport experience, with anticipated reopening scheduled just before the 2028 Olympic and Paralympic Games. Terminal 5 airlines will relocate operations in phases beginning today, with full closure going into effect on Tuesday, […]
Today, an inaugural ceremony marked the official opening of Techno International Airport in Phnom Penh. Designed by Foster + Partners, the new terminal building is said to embody Cambodia’s long-term vision for growth. It also evokes a strong sense of place, drawing inspiration from one of the oldest civilisations on earth, inspired by its vernacular […]
Almost 6.6 million passengers passed through Amsterdam Schiphol Airport in July 2025, an increase of 4% on the corresponding month a year ago. According to the airport, most outbound passengers flew to Spain, the United Kingdom and Greece as a total of 43,320 (+2%) of flights were handled at the gateway during the month. The […]
Airport Dimensions has unveiled its new Blue Sky Premier Lounge at Makassar Sultan Hasanuddin International Airport in Indonesia. The opening marks the first milestone following a strategic investment in Blue Sky Group’s subsidiary PT Bumi Liputan Angkasa, earlier this year. As the company’s 17th lounge in its growing Asia-Pacific network, Airport Dimensions notes that the […]
New research from stroller brand iCandy, reveals North America’s most fun airports for families to fly from, ranked by the number of play areas relative to passenger traffic, perfect for helping parents choose airports that actually support family travel. According to the research, Punta Cana International Airport (PUJ) in the Dominican Republic takes the top […]
