Communicating confidence through digital platforms such as omnichannel retail can help drive aviation’s recovery from the COVID crisis, writes Kian Gould, CEO of AOE. Developing a clear picture of the post-lockdown passenger journey will be crucial in establishing passenger confidence as the launch pad for recovery. The urgent sharing of information across so many locations, […]
According to a recent poll by Tourism Australia and Newcastle Airport, locals have a much stronger willingness to return to air travel in the short to medium term than their compatriots across the nation. Hunter residents have indicated they are twice as likely to travel for leisure than the rest of the country in the […]
Get to know ACI Asia-Pacific’s new director general, Stefano Baronci, a little better in this Q&A with APA editor, Joe Bates. HOW DID YOU FIRST GET INTO AVIATION?I think, like many, I first got into aviation when I was kid as I fondly remember the excitement of going to Rome-Fiumicino Airport with my parents to […]
Landbrum & Brown’s managing consultant, Prakash Dikshit, provides his thoughts on how operational improvements and new technology can help raise the capacity of US airports. According to ACI-NA, North American airports served 1.96 billion passengers (+5%) in 2018, and while demand has steadily increased, much of our infrastructure has aged and struggles to accommodate current demand. […]
How do you create an innovative brand experience for growing airports? Big Vision’s founder and CEO, Joe Quinn, provides some thoughts and reflects on the successful rebranding of Orlando Sanford International Airport.1.0.0.20 Hailed as the safest way to travel, aviation continues to grow with ACI World expecting global passenger numbers to double by 2034 and […]
Collins Aerospace’s Tony Chapman explains how new technology will help airports meet growing passenger expectations and boost their bottom lines. High-end boutiques, five-star restaurants, cinemas, golf courses, even indoor parks and waterfalls … no longer the sole domain of luxury destinations, these are just a few of the amenities you’ll find in modern airports around the world. […]
Doug Kuelpman, president and CEO of ADK Consulting & Executive Search, considers some of the marketing challenges and opportunities faced by airports when it comes to attracting, recruiting and keeping top talent. With an explosive level of growth currently being experienced at airports across the world, more and more first-class talent is needed to fill […]
Dubai International Airport and London City Airport tell us more about their new brand identities and the motivation behind their decisions. Dubai Airports has unveiled a new brand for Dubai International Airport (DXB) that it says signifies the company’s transition from airport operator to a consumer led firm “committed to making the world’s busiest international […]
Hollywood Burbank Airport’s Nerissa Sugars explains how winning ACI-NA’s prestigious 2018 Peggy G Hereford Award has shown the value of formulating a strategic marketing and communications plan. In Hollywood Burbank Airport’s namesake community, winning an award is always cause for big celebrations – red carpets, spotlights, and champagne. But for the airport, the celebration […]
Nova was the videoly that we all wanted to read in the Sixties because every issue brought something new and relevant to our lives: extraordinary fashion by Molly Parkin; innovative layouts and photographs by Harri Peccinotti; articles about the Pill and our new sexual freedom and a different take on beauty, fashion and celebrity - for one incredibly complicated story, we revamped the Queen. Our editor, Dennis Hackett, always thought outside the box a
Australia’s spectacular Gold Coast was the venue for this year’s Airport Service Quality (ASQ) awards ceremony for the world’s most customer friendly airports. ACI’s Airport Service Quality (ASQ) customer satisfaction benchmarking programme is 10 years old this year and it marked the occasion with a record number of awards. Indeed, it was a case of […]
Agility and collaboration were predominant themes at the 11th ACI Asia-Pacific Regional Assembly, Conference & Exhibition held on Australia’s sun-drenched Gold Coast, with panels around technology, passenger experience, security and sustainability emerging as major topics. The prevailing themes were robustly discussed in three days of presentations and panels to 610 delegates from 52 countries and vividly demonstrated […]
